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Hipotels Mediterraneo Club

4.0 star property
Family-friendly 4-star hotel near Cala Millor Beach

Choose dates to view prices

Photo gallery for Hipotels Mediterraneo Club

A water park with a large turtle float, a pirate ship play area, and palm trees in the background.
A paved pathway flanked by palm trees and a building with a geometric design.
A poolside area with lounge chairs and umbrellas, palm trees, and a building in the background.
A restaurant with tables set for dining, overlooking a pool area.
A balcony with white chairs, a table with breakfast, and a view of the beach and palm trees.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Avenida Ses Savines, S/N, Sa Coma, Sant Llorenc des Cardassar, Mallorca, 7560
  • Place, Playa de Sa Coma
    ‪2 min walk‬
  • Place, Strandpromenade
    ‪2 min walk‬
  • Place, Cala Millor Beach
    ‪7 min drive‬

Room options

View all photos for Apartment, 1 Bedroom, Balcony (2 adults)

A compact hotel room with a kitchenette, a dining area, a sofa, and a TV.

Apartment, 1 Bedroom, Balcony (2 adults)

  • Garden view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 2 Twin Sofa Beds
  • Free WiFi

View all photos for Apartment, 1 Bedroom, Balcony (2 adults + 1 child)

A compact hotel room with a kitchenette, a dining area, a sofa, and a TV.

Apartment, 1 Bedroom, Balcony (2 adults + 1 child)

8.6 out of 10
Excellent
(4 reviews)
  • Garden view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 2 Twin Sofa Beds
  • Free WiFi

View all photos for Apartment, 1 Bedroom, Balcony, Sea View (2 adults + 1 child)

A modern hotel room with a balcony, a sofa, a TV, and a wooden cabinet.

Apartment, 1 Bedroom, Balcony, Sea View (2 adults + 1 child)

  • Sea view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 2 Twin Sofa Beds
  • Free WiFi

View all photos for Apartment, 1 Bedroom, Balcony (2 adults + 2 children)

A compact hotel room with a kitchenette, a dining area, a sofa, and a TV.

Apartment, 1 Bedroom, Balcony (2 adults + 2 children)

8.4 out of 10
Very good
(7 reviews)
  • Garden view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds
  • Free WiFi

View all photos for Apartment, 1 Bedroom, Balcony, Sea View (2 adults)

A modern hotel room with a balcony, a sofa, a TV, and a wooden cabinet.

Apartment, 1 Bedroom, Balcony, Sea View (2 adults)

  • Sea view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 2 Twin Sofa Beds
  • Free WiFi

View all photos for Apartment, 1 Bedroom, Balcony, Sea View (2 adults + 2 children)

A modern hotel room with a balcony, a sofa, a TV, and a wooden cabinet.

Apartment, 1 Bedroom, Balcony, Sea View (2 adults + 2 children)

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds
  • Free WiFi

View all photos for Studio, Balcony (2 Adults)

A hotel room with a bed, a desk, a chair, a table, a ceiling fan, a painting, and a window with curtains.

Studio, Balcony (2 Adults)

  • Garden view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Studio, Balcony (2 Adults + 1 Child)

A hotel room with a bed, a desk, a chair, a table, a ceiling fan, a painting, and a window with curtains.

Studio, Balcony (2 Adults + 1 Child)

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Studio Single Use (1 Adult)

A hotel room with a bed, a desk, a chair, a table, a ceiling fan, a painting, and a window with curtains.

Studio Single Use (1 Adult)

  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free WiFi

View all photos for Studio, balcony (1 Adult + 1 Child)

A hotel room with a bed, a desk, a chair, a table, a ceiling fan, a painting, and a window with curtains.

Studio, balcony (1 Adult + 1 Child)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Studio, balcony (1 Adult + 2 Children)

A hotel room with a bed, a desk, a chair, a table, a ceiling fan, a painting, and a window with curtains.

Studio, balcony (1 Adult + 2 Children)

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Apartment, 1 Bedroom, Balcony, Garden Area

A rooftop pool with lounge chairs and a table with drinks, surrounded by palm trees and buildings.

Apartment, 1 Bedroom, Balcony, Garden Area

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 2 Twin Sofa Beds
  • Free WiFi

View all photos for Apartment, 1 Bedroom, Balcony, Garden Area (2 adults + 1 child)

A rooftop pool with lounge chairs and a table with drinks, surrounded by palm trees and buildings.

Apartment, 1 Bedroom, Balcony, Garden Area (2 adults + 1 child)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 2 Twin Sofa Beds
  • Free WiFi

View all photos for Apartment, 1 Bedroom, Balcony, Garden Area (2 adults + 2 children)

A rooftop pool with lounge chairs and a table with drinks, surrounded by palm trees and buildings.

Apartment, 1 Bedroom, Balcony, Garden Area (2 adults + 2 children)

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds
  • Free WiFi

View all photos for Economy Apartment

A compact hotel room with a kitchenette, a dining area, a sofa, and a TV.

Economy Apartment

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 2 Twin Sofa Beds
  • Free WiFi

View all photos for Economy apartment, 1 bedroom, balcony (2 adults + 1 Child)

A compact hotel room with a kitchenette, a dining area, a sofa, and a TV.

Economy apartment, 1 bedroom, balcony (2 adults + 1 Child)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 2 Twin Sofa Beds
  • Free WiFi

View all photos for Economy apartment, 1 bedroom, balcony (2 adults + 2 Children)

A compact hotel room with a kitchenette, a dining area, a sofa, and a TV.

Economy apartment, 1 bedroom, balcony (2 adults + 2 Children)

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds
  • Free WiFi

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About the neighborhood

Sa Coma

Close to the beach.With a stay at this Sant Llorenc des Cardassar hotel, you'll be steps from Strandpromenade and a 5-minute walk from Playa de Sa Coma. Torrent de Ca n'Amer and Cala Moreia are also within half a mile (1 km).

What's nearby

  • Playa de Sa Coma - 2 min walk - 0.1 miles
  • Strandpromenade - 2 min walk - 0.1 miles
  • Cala Moreia - 10 min walk - 0.5 miles
  • Safari Zoo - 5 min drive - 1.3 miles
  • Cala Millor Beach - 7 min drive - 1.8 miles

Getting around

  • Manacor Station - 23 min drive
  • Palma de Mallorca Airport (PMI) - 70 min drive

Restaurants

  • ‪Cafè S'illot - ‬14 min walk
  • ‪Juan - Steak house - ‬9 min walk
  • Leo's Restaurante
  • ‪Restaurante Bar Amapola - ‬5 min drive
  • ‪La Casita 2 - ‬4 min walk

About this property

Hipotels Mediterraneo Club

Family-friendly 4-star hotel near Cala Millor Beach
Some rates at Hipotels Mediterraneo Club are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hipotels Mediterraneo Club offers its guests 3 outdoor swimming pools, outdoor tennis courts, a fitness center, and a children's pool. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A terrace, a complimentary children's club, and a vending machine are also featured at the family-friendly Hipotels Mediterraneo Club.

This 4-star Sant Llorenc des Cardassar hotel is smoke free.

  • 319 guestrooms or units
  • 2 dining venues
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Hipotels Mediterraneo Club offers 319 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels. Accommodations at this 4-star hotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations.

This Sant Llorenc des Cardassar hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Similar properties

Poolside bar
Hipotels Coma Gran Aparthotel
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  • Pool
  • All inclusive available
  • Kitchen
  • Pet friendly
4.3 out of 5, Excellent, 72 reviews
$292 nightly
The price is $329
Aug 25 - Aug 26
Total with taxes and fees
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Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Playground
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:00 AM for a fee: EUR 12.25 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • 4 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Gym
  • Playground
  • Racquetball/squash

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Microwave
  • Refrigerator
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Living room
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between March 27 and March 30.

Access methods

Staffed front desk

Pets

  • Pets: EUR 7 per pet, per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 11 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 12.25 per person
  • Pet fee: EUR 7 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Club Mediterraneo
Hipotels Mediterraneo Club
Hipotels Mediterraneo Club Hotel
Hipotels Mediterraneo Club Hotel Sant Llorenc des Cardassar
Hipotels Mediterraneo Club Sant Llorenc des Cardassar
Hipotels Mediterraneo Club Hotel
Hipotels Mediterraneo Club Sant Llorenc des Cardassar
Hipotels Mediterraneo Club Hotel Sant Llorenc des Cardassar

Frequently asked questions

How close is Hipotels Mediterraneo Club to the airport?

Hipotels Mediterraneo Club is 41.3 mi (70-min drive) away from the Palma de Mallorca Airport (PMI) airport, the closest popular airport to the property.

How much does it cost to stay at Hipotels Mediterraneo Club?

As of Aug 11, 2026, prices found for a 1-night stay for 2 adults at Hipotels Mediterraneo Club on Sep 11, 2026 start from $260, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hipotels Mediterraneo Club have an airport shuttle?

Airport shuttle services are not available at Hipotels Mediterraneo Club.

How close is Hipotels Mediterraneo Club to the beach?

This hotel is a short 1-minute walk from Strandpromenade and 2-minute walk from Playa de Sa Coma. Don't forget your sunscreen!

Does Hipotels Mediterraneo Club offer free breakfast?

Free breakfast isn’t provided at Hipotels Mediterraneo Club, but buffet breakfast is offered for a fee of EUR 12.25 per person. It's available every day from 8:00 AM to 11:00 AM.

Is there a casino at Hipotels Mediterraneo Club?

No, there is no casino at this hotel.

What time is check-in at Hipotels Mediterraneo Club?

Check-in start time: 2:00 PM; Check-in end time: anytime.

Is there free parking at Hipotels Mediterraneo Club?

Free parking is not available at this hotel.

Does Hipotels Mediterraneo Club have a pool?

Hipotels Mediterraneo Club features 3 outdoor pools and a children's pool.

Does Hipotels Mediterraneo Club have a restaurant?

Hipotels Mediterraneo Club is home to Mallorca Restaurant, which features Regional cuisine.

Does Hipotels Mediterraneo Club have a spa?

There are no spa services available at this hotel.

How close is Hipotels Mediterraneo Club to downtown Sant Llorenc des Cardassar?

Hipotels Mediterraneo Club is 0.2 mi away from Sa Coma.

Hipotels Mediterraneo Club Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 97 out of 231 reviews
Rating 8 - Good. 90 out of 231 reviews
Rating 6 - Okay. 23 out of 231 reviews
Rating 4 - Poor. 14 out of 231 reviews
Rating 2 - Terrible. 7 out of 231 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Bernhard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super hotel
Stayed 10 nights in Jul 2025
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay.
Stayed 7 nights in Oct 2024
Verified review

10/10 Excellent

Philipp

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for a relaxed familytrip...
Stayed 7 nights in Oct 2024
Verified review

6/10 Okay

Dimitri

Liked: Cleanliness
Disliked: Staff & service
Parking can be an issue, staff locked my room card due to an error in their booking, had to go 4 times to reactivate my room key. Great location, great room, beach side is great.
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Jenayde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed twice now and it’s great for kids. We will be back again.
Stayed 8 nights in May 2025
Verified review

10/10 Excellent

Gareth John

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for family and friends to enjoy great services and entertainment, pool side bars variety of food for everyone to enjoy and a beautiful crystal clear beach
Stayed 7 nights in Aug 2024
Verified review

8/10 Good

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, but the beach could have been cleaned a bit better but not the fault of the hotel
Stayed 9 nights in Apr 2025
Verified review

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for families. Great swimming pools and entertainment during the day. Beach, Shops and restaurants on door step and more lovely beach side restaurants within 5 min walk.
Stayed 10 nights in Jul 2023
Verified review

8/10 Good

Alex

Liked: Cleanliness, staff & service
💯☀️
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Alexandra

Liked: Cleanliness, amenities, property conditions & facilities
Great for young families. Lots of options of pools and things to do. We went half board and found drinks and snacks reasonable. Only negative comment is some of its photos give the impression it has tennis and gym facilities but it doesnt.
Stayed 7 nights in May 2025
Verified review

8/10 Good

Florian

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 4 nights in Aug 2025
Verified review

8/10 Good

Michail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 5 nights in Apr 2025
Verified review

4/10 Poor

Adem

The pool bar guy near building 24 was not friendly at all. The air conditioning in the room was weak, and the prices were very expensive for what it offered. Average experience overall.
Stayed 13 nights in Aug 2025
Verified review

8/10 Good

Martin

Liked: Staff & service, amenities, property conditions & facilities
Very good entertainment for small children Rooms would need renovation.
Stayed 7 nights in Oct 2023
Verified review

4/10 Poor

Liam

Fine if you’re ok with overcrowded chaos! Staff were good although one man very rude and bar staff should try smile. Cleaners were lovely and reception staff. If you want to have a cabana you get told off for not reserving at reception which is across the road. Bare in mind there’s nothing that says this! You would have thought they take payment when people decide to sit there. Breakfast food was ok, but I guess good enough for kids, i wouldnt say it’s a a 4 star overall. We had an apartment room which was clean and nice for our family with all useful facility’s.
Stayed 7 nights in Aug 2025
Verified review

10/10 Excellent

Jenayde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel, despite a few negative reviews. Huge hotel so split across a few buildings (roads separating them are no issue even with kids), clean, friendly staff, safe, daily kids club amazing, about 6 different pools! Lots of activities for kids, beach within about 2 minute walking distance from our room, ability to request housekeeping items for free via an app, internet works great and was able to stream our usual shows when needed. We will be booking again for 2025. We had 2 adults and 2 children (ages 2 and 5) in our booking.
Stayed 7 nights in Jun 2024
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The holiday was perfect! The staff were every helpful! Couldn’t do enough for you! Very very clean! Large selection on foods, right on the beach front! Everything you could think of was in walking distance! Took a little while to check in when we first got there but after that was all good! Had a little issue with the room door sticking spoke to one of the cleaners, she ran off found the maintenance guys and was fixed within 20 mins! Couldn’t recommend this place enough.
Stayed 5 nights in Mar 2023
Verified review

8/10 Good

Dr. Jana Magdalena Theresa

Liked: Staff & service, amenities, property conditions & facilities
Plates were often dirty.Chairs and loungers also dirty and with mold.
Stayed 8 nights in Sep 2023
Verified review

8/10 Good

JINGPENG

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is generally good. We selected the half board option. It has a very unusual and unpleasant policy: drink and coffee all free for the breakfast, but not free for the dinner. We had to pay 2.40 Euro for even a single small glass of water! This should be indicated clearly on the web.
Stayed 3 nights in Oct 2022
Verified review

8/10 Good

Jörg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Communication was a little bit less
Stayed 10 nights in Aug 2023
Verified review

2/10 Terrible

Patria

Disliked: Staff & service, amenities, property conditions & facilities
Do not come here unless you are a parent of very young children. Not only is it flooded with small kids, the pools and other amenities are impressive only to a small child. The food and other “inclusives” are terribly underwhelming- especially for the price. Some staff was great and some were terrible- it was shocking. And the TV channels are mostly German with the remainder in Spanish. My 16 yr old daughter and I couldn’t stay at the adults only hotel because she was under 18, yet she was charged here as an adult for everything. Very disappointing on all levels.
Stayed 1 night in Jul 2024
Verified review

6/10 Okay

Freha Shereen

Liked: Amenities
Disliked: Property conditions & facilities
The Air con did not work, specially early morning,complained about it a few times but the issue did not resolve.
Stayed 3 nights in Jun 2024
Verified review

4/10 Poor

Ilya

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me, my husband and our sun were sick from the food, everyone has thrown up and constantly had a diarrhea. We had spoiled fruits a couple of times and asked to change the plate (thanks to the stuff - they did that), whole fruits in the restaurant were dirty, we needed to wash them before eating. The time for lunch is 12.30-14.15, which is exactly the sleeping time of many toddlers. Even 12 would be nice to have. We ended up eating separately and taking food to our baby. The water in the kids swimming pools was quite cold, interestingly colder than the big ones and the sea. I saw the bartender poured the cheap gin to a bottle of Bombay gin, he noticed I saw that, but he continued doing that. The cleaning service is awful, sometimes they forget to change the towels or clean the floor. And there is no cleaning on Thursdays, not a big deal, but for 4 stars hotel?! We changed our tickets and checked out earlier, the stuff at the reception was not interested in knowing the reason. When I asked is it ok with you that your gusts are leaving earlier, they told me they don't care as it is not there hotel
Stayed 14 nights in Sep 2024
Verified review

4/10 Poor

Svetlana

Liked: Staff & service
I'm very disappointed with the hotel. The reviews are great, and I didn't even think that there would be anything I wouldn't like. In the end, I don't understand at all why this hotel is considered child-friendly (other than the large number of kids). 1. There is no elevator in the hotel. Every single day we had to carry the baby and the stroller up several flights of stairs, and no ramps at the restaurants. 3. The water in the children's pool is freezing! Much colder than in the adult pool. When we mentioned this at reception, they rolled their eyes and said it was impossible. Well, they should try it themselves, at the very least. 4. There's absolutely nothing to feed the kids. Most of the food is fried, or deep-fried. There's very little in terms of vegetables. I was especially shocked by the frozen strawberries (in the middle of summer in Spain). 5. You can’t have tea during lunch or dinner. The coffee machines and hot water are turned off. When we asked why, they said something like "it’s not allowed." 6. It's stated that the hotel has a gym and spa—that’s a lie. The gym is in the neighboring hotel, and you can go there if you ask reception for a pass. However, the spa in the same neighboring hotel is not included in your stay. 7. We got food poisoning at the main restaurant. My child was vomiting, and so were our friends. The staff once again rolled their eyes and said something like, "well, I guess someone else will get stuck tomorrow" Overall, feels like 3-star hotel
Stayed 8 nights in Sep 2024
Verified review

8/10 Good

Katja

Liked: Cleanliness, staff & service, property conditions & facilities
Angenehmes Hotel für Familien mit vielen Pools und Kinderaktivitäten. Verbesserungsvorschläge wären Wasserspender und ein beheizter Kinderpool. Leider kann man den Fitnessraum nur vom anderen Hotel neben dran nutzen. Ansonsten gutes Essen mit einer großen Auswahl und direkt am Strandgelegen (Preis höhere Kategorie).
Stayed 4 nights in May 2026

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