4/10 Malo
Maria
31 jul. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The location is very good if you want to spend your day at the beach. The food of the hotel is also good and has variety and the restaurant's staff is great.
The facilities are poor and old for a hotel that has 4 stars. My room was connected with the next one via a door. There was zero soundproofing. It was like sharing the room with the neighbours.
The staff in general is friendly (with one exception). However, the room was not ready at check in time and when I asked whether I could pick up my last day very basic breakfast due to very early check out, the morning shift staff said yes and kept a note. To my surprise though, at checking out the person of the night shift rudly indicated that this is not the hotel's policy and that there was no note for him to give me anything. He was not even listening just talking about his own version of facts that I understood wrongly and no arrangement has been made. Sorry but for the price we pay for sure we deserve more politeness and better facilities. It's the first time I have such an average and below expectations experience wih Grupotel. I hope they will improve.
Maria
Se hospedó 2 noches en julio de 2023