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cbBeachfront Paradise, Ocean Views, Tradewinds, Quiet Complex, Steps to Luquillo

Beachfront apartment near Luquillo Beach

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Photo gallery for cbBeachfront Paradise, Ocean Views, Tradewinds, Quiet Complex, Steps to Luquillo

A balcony with a view of the ocean, featuring a table with chairs, a railing, and a view of palm trees and the beach.
Property video
A beach with palm trees and ocean waves.
A resort with a white building, palm trees, and a view of the ocean.
A multi-story hotel with balconies, a stone wall, and palm trees.

Reviews

9.6 out of 10
Exceptional

Entire apartment

2 bedrooms2 bathroomsSleeps 51851 sq ft

Popular amenities

  • Kitchen
  • Washer
  • Dryer
  • Free WiFi
  • Air conditioning
  • Parking available

Explore the area

View in a map
Luquillo
  • Place, Azul Beach
    ‪10 min walk‬
  • Place, La Pared Beach
    ‪5 min drive‬
  • Place, Balneario La Monseratte
    ‪5 min drive‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪49 min drive‬

Room options

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About the neighborhood

Luquillo

On the beach.With a stay at this Mata de Plátano apartment, you'll be within half a mile (1 km) of Azul Beach and 2 miles (3 km) of Luquillo Beach. La Pared Beach and Centro de Arte y Cultura de Luquillo are also within 2 miles (3 km).
View more Apartments in San JuanOpens in a new window

What's nearby

  • Azul Beach - 10 min walk - 0.6 miles
  • Centro de Arte y Cultura de Luquillo - 15 min walk - 0.8 miles
  • La Pared Beach - 5 min drive - 1.3 miles
  • Balneario La Monseratte - 5 min drive - 1.7 miles
  • Luquillo Beach - 5 min drive - 1.7 miles

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 55 min drive

Restaurants

  • ‪Kioskos De Luquillo - ‬4 min drive
  • ‪Simple Food - ‬3 min drive
  • ‪Roca Taina - ‬4 min drive
  • ‪El Tipico - ‬3 min drive
  • ‪El Rincon Del Sabor - ‬3 min drive

About this property

cbBeachfront Paradise, Ocean Views, Tradewinds, Quiet Complex, Steps to Luquillo

Feel the breeze at Crystal Blue, a 2-bedroom, beachfront apartment with a beautiful view of the Beach.

Best Feature: Direct beach access with panoramic view of the ocean.

Next Best Feature:  Near Punta Bandera’s iconic Kioskos, El Yunque Rainforest, and other top attractions.

• Prime Location: Just 40 minutes from San Juan International Airport
• Close to supermarket and fast-food restaurants
• Extras: Private balcony with BBQ area, secure gated property, and a children’s play zone nearby.

Hosted by The Marco Polo Collection, a collection of fine vacation rental properties.

*Details about Crystal Blue*

• Fully equipped kitchen with modern appliances, including a dishwasher and everything you need for cooking and entertaining.

• Laundry Amenities: A discreet laundry nook with a washer and dryer makes it easy to freshen up beachwear.

Living and Dining Spaces:

• Spacious living room with picture windows framing breathtaking beach views.
• Dining area ideal for family meals or entertaining with natural light pouring in.

*Peace of Mind Amenities*
• Located in a secure gated community with two dedicated parking spaces.

*Bedding Arrangement*
• Master Bedroom: King-sized bed.
• Second Bedroom: Two twin beds + one twin-size trundle bed.

Air Conditioning: Keep cool with individual air conditioners in every bedroom and in living/dining area. Enjoy the relaxing Tradewinds in the living and dining areas, each also has a ceiling fan.

Private Balcony with BBQ Area: Step onto your private balcony to enjoy stunning ocean views and a designated barbecue area—perfect for grilling your favorite meals while soaking in the coastal breeze.

*Extras Provided*

• Complimentary high-speed Wi-Fi, perfect for streaming or working remotely.
• HD TVs:
Master Bedroom: 50” Smart TV.
Living Room: 50” Smart TV.
• Beach toys, see detail below.


* The local area*

• Punta Bandera Beach: Known as the “sun capital” of Puerto Rico, this beach offers golden sands, calm waters, and a perfect setting for morning walks or a refreshing swim.

• The Kioskos of Punta Bandera: Sample authentic Puerto Rican cuisine at these beachfront eateries just a short walk away.

• El Yunque Rainforest: Explore lush trails, waterfalls, and breathtaking vistas just 10 minutes away by car.

• Fajardo and Beyond: Venture to the nearby bio-bay for a magical kayaking experience or take a day trip on one of several catamaran sailboats and snorkel on isolated offshore islands.

• Conveniences: Supermarkets, fast-food restaurants, and local shops are all within close proximity for your needs.

• Travel Tip: A car is highly recommended to explore the surrounding area and top attractions.

• Heading to the beach? All you need is your bathing suit, T-shirt and sandals. We provide the rest:
- beach chairs
- beach umbrella
- beach towels
- frisbee
- cooler
- volleyball

How "Crystal Blue" got it’s name:
The ocean directly in front of the property is protected from the open ocean by a reef that extends out for a mile. So the water is always smooth and crystal-clear, so matter how much the ocean kicks up, and your eye can soak in the several shades of blue out to the horizon. What better name than “Crystal Blue”?

*Additional information*

• Flexible check-in any time after 3PM, and check-out by 10AM.

• Keys will be provided on-site. We will supply the lock box code before guest arrival, on day of checkin.

• A house book with local recommendations for dining, sightseeing, and grocery shopping is provided in the property.

Our team is here to ensure you have a wonderful stay!
• Office Team: Available Monday–Friday, 9 AM–6 PM.
• Supervisor is on duty daily 9AM to 8PM, for any circumstances that require assistance.
• After 8PM our Night Service deals with any emergencies.
• On weekends our team monitors emails.

*Other details to note*

• Minimum age for the primary renter is 25 years. Are you under 25? Ask, you may qualify for a waiver.

• We need to know our guests. So once you book, we will need from you:
Contact details (phone number and email).
Valid photo ID with address.
Acceptance of Rental Agreement.
Names and ages of all guests.

• Smoking is not allowed on the property.

• Pets are not permitted.

• No parties or excessive noise allowed— this is a residential area.

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A balcony with a view of the ocean and palm trees.
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  • Washer
  • Dryer
  • Parking included
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Crystal Blue

Property amenities

Beach

  • On the beach

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • Parking on site

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Ice maker
  • Microwave
  • Oven
  • Refrigerator
  • Spices
  • Stovetop
  • Toaster

Bedrooms

  • 2 bedrooms
  • Bed sheets provided

Bathroom

  • 2 bathrooms
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Separate dining area

Entertainment

  • DVD player
  • TV with cable/satellite channels

Outdoor areas

  • Balcony
  • Barbecue grill

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • Smoking not allowed

Services and conveniences

  • Iron/ironing board

Location highlights

  • Near the bay
  • Near the sea

Things to do

  • Boat
  • Scuba diving nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • Unit size: 1,851 square feet

Policies

Check-in

Check-in time starts at 3:00 PM

Check-out

Check-out before 10:00 AM

Special check-in instructions

You will receive an email from the host with check-in and check-out instructions
Information provided by the property may be translated using automated translation tools

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Events

No events allowed

Smoking

Smoking is not permitted

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is managed through our partner, Vrbo. You will receive an email from Vrbo with a link to a Vrbo account, where you can change or cancel your reservation
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Onsite parties or group events are strictly prohibited.

Property Registration Number 13-0984

Property is also known as

Cbnatural Ocean Pool Your Feet Apartment Luquillo
Cbnatural Ocean Pool Your Feet Luquillo
Cbnatural Ocean Pool Your Feet
Cbnatural Ocean Pool Your Fee
Cbnatural Ocean Pool At Your Feet
Crystal Blue Two Bedroom Apartment Sleeps 5
Crystal Blue Three Bedroom Apartment Sleeps 5
Crystal Blue - Two Bedroom Apartment, Sleeps 5 Luquillo
Crystal Blue - Two Bedroom Apartment, Sleeps 5 Apartment
2569863

Frequently asked questions

How close is cbBeachfront Paradise, Ocean Views, Tradewinds, Quiet Complex, Steps to Luquillo to the airport?

This apartment is 25.8 mi (55-min drive) away from the Luis Munoz Marin Intl. Airport (SJU) airport, the closest popular airport to the property.

Does cbBeachfront Paradise, Ocean Views, Tradewinds, Quiet Complex, Steps to Luquillo have an airport shuttle?

Airport shuttle services are not available at this apartment.

How close is cbBeachfront Paradise, Ocean Views, Tradewinds, Quiet Complex, Steps to Luquillo to the beach?

This apartment is on the beach. Don't forget your sunscreen!

Does cbBeachfront Paradise, Ocean Views, Tradewinds, Quiet Complex, Steps to Luquillo offer free breakfast?

This apartment does not offer free breakfast.

Is there a casino at cbBeachfront Paradise, Ocean Views, Tradewinds, Quiet Complex, Steps to Luquillo?

No, there is no casino at this apartment, but Wyndham Rio Mar Casino (11-min drive) is nearby.

What time is check-in at cbBeachfront Paradise, Ocean Views, Tradewinds, Quiet Complex, Steps to Luquillo?

Check-in begins at 3:00 PM.

Is there free parking at cbBeachfront Paradise, Ocean Views, Tradewinds, Quiet Complex, Steps to Luquillo?

Free parking is not available at this apartment.

Does cbBeachfront Paradise, Ocean Views, Tradewinds, Quiet Complex, Steps to Luquillo have a pool?

This apartment does not have a pool.

Does cbBeachfront Paradise, Ocean Views, Tradewinds, Quiet Complex, Steps to Luquillo have a spa?

There are no spa services available at this apartment.

How close is cbBeachfront Paradise, Ocean Views, Tradewinds, Quiet Complex, Steps to Luquillo to downtown Luquillo?

This apartment is 1.1 mi away from Luquillo.

cbBeachfront Paradise, Ocean Views, Tradewinds, Quiet Complex, Steps to Luquillo Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 60 out of 72 reviews
Rating 8 - Good. 9 out of 72 reviews
Rating 6 - Okay. 0 out of 72 reviews
Rating 4 - Poor. 1 out of 72 reviews
Rating 2 - Terrible. 2 out of 72 reviews

9.4/10

Cleanliness

Reviews

Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, location, listing accuracy
Location was great and the condo was clean. The views are amazing. It was great to be able to have a washer and dryer. Host communication was great very responsive and helpful. This place is pretty tucked away right along a public beach so be prepared to meander through a narrow to that has roadside parking to get to the condo. It is gated so your reserved parking is safe. The mattresses were a little hard. The 3 AC units kept the place very comfortable. As the pictures show, there are no windows just those shutters that have to be completely opened to let light or outside air in. Overall a good experience.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
Amazing view of an amazing beach. The large oceanfront balcony is outstanding. The interior is clean with plenty of room. Nice kitchen and bathrooms which appear to be recently renovated including upgraded fixtures and fittings. Overall the complex is quiet and secure.Great place for a relaxing vacation with unmatched views from the large oceanfront balcony.
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
great house, location, its a dreamcome true
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Beautiful

Loved the place. It had everything needed for a comfortable stay. Looking forward to a future stay.
Stayed 4 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Beach Front

Perfect secluded, beach front location.
Stayed 4 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Very nice property and location

Great area and great swimming and snorkeling . We will go back in a heart beat. Very safe.
Stayed 3 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Ocean view

Great view of ocean, easy access to beach. Great location for rainforest and activities out of Fajardo. Grateful for beach supplies e.g. beach towels etc.
Stayed 3 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Wonderful view!

Beautiful sunrise! It is walking distance to Luquillo beach calm clear ocean. We enjoyed staying there. Property needs some updates but location and ocean I mean the beach fixes everything!
Stayed 5 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great Views!

Property was decent and clean. The views were great! We had issues with the air-conditioning in the master bedroom and they sent a handyman to look at it right away.
Stayed 3 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Excellent location, amazing views

The condo is oceanfront, facing a very nice beach with clean water. The condo complex is gated and feels secure. The condo itself is roomy, with two bathrooms, which is a plus. The balcony is spacious. The condo has everything you need for the beach vacation - the chairs, the toys. The nearby beach is excellent for swimming. We enjoyed our stay.
Stayed 9 nights in May 2023
Verified review

10/10 Excellent

Liked: Check-in, communication, location, listing accuracy

Sisters Trip

The location, beach, view, neighborhood were amazing. The communication with staff was excellent. We have just two suggestions:The outside shower needs some gravel. It is impossible to get the sand off when you are standing in wet sand.The floor of the condo was filthy.All in all, despite these two things, we had an excellent stay and hope to return again.
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great view, breeze, location

We had a fantastic stay! The check in process will be difficult if you don't have good service (at least text) when you arrive, and takes a little time but worked out just fine for us. The unit has everything you need (we were thankful for the beach toys and supplies). The unit can use some updates but was clean, spacious, and comfortable (except for the trundle bed mattress). The location and beach and breeze are amazing... Fixes everything! Easy access to el Yunque and Fajardo. Walk to Luquillo and Playa Azul! We'd be happy to return!
Stayed 6 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

What a beautiful place!

I’m still dreaming about our stay here. The beautiful patio and ocean breezes were just spectacular. There were no bugs so we just left the patio doors open. It was heavenly. We didn’t turn on the tv once because we just loved sitting on the patio. The location was central to everything. A calm beach, a beach with waves, Luquillo beach and kiosks. We also went to el Yunque. You will not regret a stay here at all!
Stayed 3 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Nice location on the beach

The condo worked well for our stay on the main island in Puerto Rico. Everything worked as advertised including the wifi and TV. We were able to access Netflix with a little experimentation. There is nice beach right out front where you can walk for a long ways. The only thing I would say negative about the place is that they could throw away the scratched up teflon frying pans and invest in some new ones. All in all a good place to stay.
Stayed 7 nights in Dec 2022
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
What a lovely location! You can’t beat being steps away from the beach. The kitchen was well stocked and there were nice extras such as aloe, camp chairs and beach toys. The AC units in the bedroom kept the nights comfortable. The patio was a great spot to hang out and eat with a table for 4 and 2 lounge chairs. Be aware that with this proximity to the ocean, salty sea air does a number on everything, from doors to furniture. But this did not negatively impact our stay. I would encourage guests to leave the beach cleaner than you find it. There is a great deal of trash so we always brought a bag down with us to do some cleanup. Thank you for a wonderful stay!
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Family trip to PR

Excellent location right on the beach. Great communication from the host and the property was just as listed. The beach outside the property is amazing and we spent hours just enjoying the surf with very few other people. There are lots of restaurants nearby and things to do. We arrived at 3am so the check in was a bit challenging in the dark. The host did a great job of sending us instructions for getting in. Had it been daylight we wouldn’t have had a problem at all. Loves our stay and would definitely go there again.
Stayed 6 nights in May 2023
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Beautiful beachfront property in excellent location

Our family of 4 (2 adults, 2 elementary kids) stayed at Crystal Blue for 4 nights and really enjoyed our stay! The view from the porch is amazing and the water was crystal clear! We enjoyed walking to a bakery for breakfast several mornings. The location was close to many activities we did--the kiosks, Fajardo, the ferry, El Yunque! There were beach chairs, toys, and a cooler in the closet. The kids enjoyed the grassy area between the condo and the beach where we saw many large lizards. Communication regarding arrival/checkout was very clear. This was a really great place--would definitely stay here again!
Stayed 4 nights in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Absolutely gorgeous

We are so glad we chose this property for our third trip to Luquillo. The fact that almost the entire condo has spectacular beach and ocean views makes this a lovely place to spend a week. We have also stayed in a neighboring complex, and the balcony and views from this condo are VERY worth the price difference for us. The beaches out front and just a two minute walk away are our favorites of the many we have explored in PR - great snorkeling, calm, and never crowded. The complex is extremely quiet and always feels safe. The rooms are spacious and clean and exactly as pictured. I was a little hesitant when I learned it was a management company, but we had a point person who texted back immediately to any questions we had. We hope to be back!
Stayed 6 nights in Jan 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, communication, location, listing accuracy
Avoid — listing is misleading, management unresponsive. We booked this for a 5-night family vacation specifically because the listing said "Quiet Complex." It is not. Night 1: loud talking/drinking under our balcony until 11:30pm. Night 2: the unit below us threw an all-day party — music, volleyball under our balcony, yelling and profanity in front of my 6-year-old — from noon to nearly midnight, right under both bedrooms.I texted guest services at 5:23pm; the supervisor (Judith) didn't respond until after 8pm and said she's only dealing with emergencies after 8pm and that we'd talk "the next day." She never reached out after thar. We left the next morning and requested a refund for the 3 unused nights. Denied — Judith told VRBO the noise was "out of her control" and falsely claimed she'd contacted me Sunday morning; she did not.More inconsistencies: the in-unit booklet lists quiet hours as 10pm-8am, but Judith told VRBO it was 11pm-8am. "Beach chairs" are rusted, child-sized camping chairs. "Restaurants in walking distance" don't really exist. A note on the counter promising "food items" as a gift turned out to be one 200ml bottle of rum, some salt/spices, and condiments — nothing else. The unit was also visibly dusty (lamp, fake plant) — rough for my son's allergies.We left it spotless — laundered towels, stripped beds, ran the dishwasher — and never heard back. Gorgeous view, but the listing is inaccurate and management doesn't respond. Avoid if you want quiet.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Perfect stay!

Spent a fantastic 4 days here. Perfect location to get to el yunque, beaches, ferry for a day trip to Culebra. As others mention the property is a bit outdated- it is not the Wyndham. But it has an unbeatable view and absolutely has everything one needs. It was perfect for our family of 4 ( 2 teens) Has AC - but never turned it in due to a fantastic breeze. So conveniently located with its own access to a lovely shallow beach and we walked the beach to the Balneario ( public beach) and the kioskos. Would highly recommend.
Stayed 4 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Amazing views

This place was perfect for us. I had a young infant for this trip, so the large balcony with a view made this trip enjoyable while stuck inside. The beach was very calm which was perfect for my 4 year old to swim. The bedrooms were spacious but the beds were pretty uncomfortable. There was air conditioning in just the bedrooms, which mostly kept up. When the wind died down, the living room and kitchen area got pretty hot and humid. Despite these little negatives the balcony with the view definitely made up for it!
Stayed 7 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Amazing location at the end of the beach. 2nd floor was great with view overlooking an amazing beach

Location Location Location! Amazing beach getaway in a nice small town. Bring sand shoes and snorkel gear to explore reef and tropical fish just steps from the shoreline. 15-20 minute walk you can be at the Kiosk restaurants and shops. Other restaurants and stores are near by if you need anything. 30 mimute drive to the Rain Forest. This is really located well to make for a great vacation. The place has a nice layout with 2 patios overlooking a grass courtyard and right on the beach. Secure parking area and units. Everything you need is stocked up but a little outdated. Some new stuff would really make this great place perfect.
Stayed 4 nights in Dec 2020
Verified review

8/10 Good

Liked: Cleanliness, location, listing accuracy
Disliked: Check-in, communication

Beautiful beach!

This was a great place for our family of 5. The unit was spacious with a good lay-out. The views were incredible and the beach was the best beach we visited in Puerto Rico. It was SO CALM for our kids and very shallow. There was snorkeling equipment in the unit and if you went out a ways, there was a nice coral reef. The beach was also uncrowded with plenty of shade and space. The unit had beach toys, chairs, and everything we needed, as well as comfortable patio chairs to enjoy the view. Our cons - it was difficult to check in. When we arrived, there was no key inside the hidden key container. We called the management company, but couldn't get ahold of them until later, after my husband had ended up jumping the tall fence to get us in. Additionally, later in our stay, the water went completely out throughout the building. I understand that this wasn't the property management company's fault, but they didn't offer any solutions other than telling us to use a bucket of water for the toilets, and didn't follow up at any point to see if the water started working. Finally, the unit was generally dated and tired, with older furniture and some broken things. Overall, though, the beach, views and general layout of the unit still made it a very good experience and we had a great visit here.
Stayed 4 nights in Dec 2023
Verified review

4/10 Poor

Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication

Great location, poor service

The property, while dated, including a kitchen window frame with a half-inch hole and a rusting washer and dryer, is ideally located, quiet, secure and had plenty of space for my wife and me. We made plenty of use of the spacious balcony overlooking the water. The property is steps away from the beach. We did have two issues, however, that marred our stay. We were informed the day we checked in that a technician would arrive the following day, Saturday, to repair the washer. He came but could not fix it. Judith, a property rental contact, said she would provide an update on Monday, which came and went without any word. I texted and called Judith, but never heard back. On Monday I called to report a refrigerator leak that periodically required drying the kitchen floor. I was told a repairman was not available. The final issue occurred the evening before our checkout. The FOB to open the property gate wasn’t working. We were able to leave the property for dinner thanks to a tenant who opened the gate. After two unanswered calls and texts, I reached a property management representative who said she would call me in 10-15 minutes. Not hearing back after 45 minutes, I called and was informed that there was no one available to come to the property, which left only one option: park our car overnight on the street next to the property. The representative said the company would not take responsibility if anything happened to the car. The property representative also said we could cancel the final night of our contract and find another place to stay . Because it was 7:30 pm, finding somewhere else was impractical, I responded. The representative repeated that there was no one available to help. She suggested I tap the FOB, as it might re-establish a connection with the FOB sensor. Thankfully, it worked. I understand that rental property issues arise that can’t be addressed immediately. The lack of responsiveness and reasonable solutions on the part of the rental property management company was disappointing.
Stayed 5 nights in Oct 2022
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
Amazing location, comfortable condo and amazing view.
Stayed 3 nights in Jun 2026

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