2/10 Terrible
Barbra
Traveled with partner
Aug 10, 2025
Staff was efficient and friendly. Room was clean but dated. Why 1 star? We went down at 8:30 to eat the free breakfast which ran to 9. No coffee, no oatmeal, no pastries so I put a bagel in the toaster. Two minutes later the bagel wasn’t even warm. My breakfast was a non toasted bagel and a slice of sausage. I believe you can’t fix a problem if you don’t know about it so I went to the front desk and nicely told the gentleman about the issues. He got a bit defensive. He said that I should have come down for breakfast earlier because they had a lot of guests and they only had one person taking care of the breakfast area. It seems to me that if management knows there are going to be a lot of guests perhaps they should have scheduled more than one person. Apparently the coffee maker was new and not working correctly. It still wasn’t working on Sunday. It when I started talking to the front desk. I do have to say the breakfast on Saturday and Sunday was much better but still no coffee or toaster. As we were checking to make sure we weren’t leaving anything in our room my husband found false eyelashes at the foot of his bed. My other complaint, our maid came in to clean our room and immediately started taking the cans out of the recycling container and putting them into the trash. We asked her why and she said that there was no recycling. Really, then why does your advertising say the hotel recycles. I will not be staying at a Springhill Suites again.
Barbra
Stayed 4 nights in Aug 2025