For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"Our unit had a dishwasher but it had never been fully installed. Whenever we tried to load it, the entire dishwasher came disconnected and tilted for
...
"
More
By a verified traveler on Fri 27 Oct 2017
Hotel Description
Family-friendly 5-star resort near Canyons Resort
In Park City
You'll be within half a mile (1 km) of Canyons Resort and 2 miles (3 km) of Red Pine Adventures with a stay here. Redstone and Monkey Mountain are also within 3 miles (5 km).
Poolside dining
This luxury resort features a full-service spa, 2 spa tubs, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free valet parking. Enjoy the outdoor pool and perks like a free area shuttle.
Jetted tubs, free WiFi
Boasting jetted bathtubs, the 159 guestrooms also offer free WiFi and pillowtop beds. Other amenities include iPod docks, sofa beds, and flat-screen TVs with digital channels.
Waldorf Astoria Park City ratings based on 16 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition1.5 out of 5.0
Guest reviews for Waldorf Astoria Park City
Everyone (2)Couples (1)
1 out of 5
Our suit was dirty upon arriving! Dust all over everything looked out of place etc. No housekeeping the first day, no turn down service the first night. We had to call to find out why this wasn’t being done, so we did just that and it was a we are so sorry and a hand written note apologizing for unclean room. The hotel and the rooms are very outdated for the price you pay. One thing is for sure the valet guys are beyond knowledgeable of the area and provide good ideas of where to site see etc, they were so friendly! As for the hotel staff, very rude, didn’t know anything it seemed about the area, especially the concierge, how can you be such a luxury hotel and not provide info to your guests. Back to housekeeping, it wasn’t until the day before we left that they finally cleaned the room and did the job you would expect. We were given a cheap bottle of wine for the inconvenience to us! That’s some five star appreciation right there! Lol literally $12 bottle of cheap wine. I even spoke to a manger concerning our room and he put me off as if it were not a big deal. It’s a huge deal when you pay these kind of prices to stay there. A lot of the staff acted as if you were putting them out, but the valet guys totally made up for it! Awesome job valet! Not sure I will ever stay here again.
Posted by a verified traveler on Sep 9, 2019
Was this review helpful to you?
Comment from Hotel Management
Sep 9, 2019
by Manager
Hello,
The entire team at Waldorf Astoria Park City honors your honest review. Your review has been sent to our Directors and Guest Experiences Manager to utilize as a training tool to elevate our service. We are currently undergoing a room refresh to address your comments about the outdated look, and we hope to have the opportunity to welcome you back with brand new rooms and a five star stay.
Kindest regards,
Waldorf Astoria Park City Management Team
3 out of 5
Okay, but too many hassles/problems for the price
Pros:Comfortable bed. Large shower, Nice courtyard (when snow is cleared). Friendly staff.
Cons:As mentioned above. Also, snow fell while we were there but sidewalks to the inner courtyard were not cleared?
Location:Love the area. Never a shortage of things to do. Excellent restaurants in Park City. Beautiful area for outdoor types.
Our unit had a dishwasher but it had never been fully installed. Whenever we tried to load it, the entire dishwasher came disconnected and tilted forward. We couldn't really use it.
Our room had 4 TVs: 1 in the bedroom, the family room and 1 in each bathroom. None of them had a Blu-ray player. We called the front desk to request one. They brought a unit fairly quickly and set it up not quite as quickly. When they left, we realized it was a DVD player not Blu-ray. So, why didn't we just stream movies? Well, you do pay a $35/night charge for internet but it is super slow. You must pay an additional ~$15 per night for high speed internet.
The heating in our room was not working. We would turn the thermostat up but the heat would not change. Called front desk and they sent someone to fix it. Still didn't work. We kept turning the timer knobs on our fireplaces to keep the rooms warm.
There is no option to self park -- not on the street or in a parking lot -- unless you are willing to walk 1/2 mile. So you will need to plan ahead whenever you need your car and account for an extra 15 minutes. Also, if you leave anything in your car, there is not an option to just walk into the parking garage to get it. You will again, need them to retrieve your car for you so that you can get it. Sunglasses, jacket, headphones: small things we typically leave in the car we had to ask for the car to retrieve.
Expect fewer problems for the price of the stay.
Posted by Doug, from Riverdale, UT on Oct 27, 2017
Was this review helpful to you?
3 out of 5
Pros:location
Cons:everything
too many problems-TV did not work, coffee broken, air conditioning had to be fixed, lousy view out the window (warehouse of some kind)
Posted by a verified traveler on Jul 11, 2016
Was this review helpful to you?
5 out of 5
Excellent hotel, except for a very uncomfortable, soft bed.
Pros:Free Internet, Quiet, luxurious
The setting is beautiful. The staff were very helpful. The entire hotel was exceptionally clean and well-appointed. The restaurant was quite good and had some vegetarian choices, which are sometimes difficult to find. The spa services were the best I have ever used and prices were quite reasonable. Danielle was a particularly skilled massage therapist who significantly helped me with a severe muscle spasm that occurred while we were there.
The only drawback was that the bed was incredibly soft and as a result was very uncomfortable.
Posted by kap2, from Nova Scotia, Canada on Sep 3, 2012
Was this review helpful to you?
5 out of 5
Awesome facial by Angel
Highly recommend the new Hydro facial at Golden Door Spa by Angel a very sweet, kind, and caring esthetician who personal service and thoughtful attention to details customized this facial to me and my shell fish allergy (had to leave on product out do to my allergys) this Hydro facial took years of my forehead and brow totally reduced wrinkles highly recommend. Thank you Angel I appreciate you!
We recently stayed at the Waldorf Astoria Park City this summer and had a WONDERFUL STAY!! FAbulous hotel, great service, beautiful pool area, walk to mountain, free concerts, etc. We stayed in the winter for skiing (which was equally awesome) and really enjoyed the summer as well. Great views - courtyard and mountain views are absolutely wonderful. This is a must-stay! Winter or Summer.
Posted by SyncSki, from Chicago, IL on Jul 27, 2012
Was this review helpful to you?
5 out of 5
Wonderful birthday celebration weekend!
Pros:Close restaurants, Free Internet, Quiet, excellent well-trained staff, five minute drive to main street
I really cannot say enough good things about this hotel! I met two friends there to celebrate our 40th birthdays in Park City. We got an excellent summer rate on our 1 bedroom king residence for the 3 of us. We had a pull out couch in the living room that they made up nightly for us. The bed was comfortable, unlike most pull out beds. Two bathrooms, washer dryer, full kitchen and really pretty, modern decor. Pool area is clean and very comfortable. Two jacuzzis and a fire pit with smores each night. The staff is very well trained and so incredibly attentive. We utilized the concierge multiple times for concert tickets (deer valley music festival), restaurant reservations and local information and everyone was amazing! They went above and beyond to help make our stay effortless. The spa is gorgeous and the staff are also lovely. We went down everyday to use the steam shower and sit in repose for a while. We took a class with Jada in the fitness center and had a great workout and a lot of fun! We finished our visit with swedish massages and lots of relaxation in front of the fire place. They also sent down a chilled bottle of champagne for our birthday celebration-very thoughtful. Summer is the time to visit Park City! No crowds, 2 for 1 dinners in fabulous restaurants, cool weather and super nice people. Can't wait to come back!
Posted by liv2travl, from Charlotte, NC, USA on Jul 19, 2012
Was this review helpful to you?
5 out of 5
Very beautiful hotel!
Pros:Quiet, luxurious
Definitely worth the money. The rooms were cozy (I loved the fireplace inside) and room service was very speedy. The staff were very helpful and the valets were great as well.
I would recommend this to anyone. It is worth your money.
Posted by myjune21, from Orem, UT, USA on Apr 23, 2012
Was this review helpful to you?
5 out of 5
Stylish and Comfortable
Pros:Close restaurants, Free Internet, Quiet
My only complaint would be that the room was a little bit cramped--Other than that it was really beautiful. The bed was comfortable, the sheets were crisp and white, the cover was fluffy and the atmosphere romantic. Slippers, bathrobes, chocolates, etc. Pretty fire pits outside were lit up at night while my sweetheart held me close and pointed out the constellations. Wonderful getaway.
Posted by greencat, from Provo, UT, USA on Nov 17, 2011
Was this review helpful to you?
5 out of 5
Fabulous Hotel
Pros:Quiet
We visit Park City often, and this was the first time we have stayed at the Waldorf. It was excellent from the moment we arrived. Friendly check-in, great rooms, and all around wonderful hotel. Definitely a must stay!!
Posted by LoveRelaxLive, from Layton, UT, USA on Nov 15, 2011
Waldorf Astoria Park City offers its guests a full-service spa, 2 spa tubs, an outdoor pool, and a steam room. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and limo/town car service are available. Event space at this resort measures 3864 square feet (359 square meters). A fitness center, spa services, and a terrace are also featured at the luxury Waldorf Astoria Park City. Valet parking is free. This 5-star Park City resort is smoke free.
1 building
159 guestrooms or units
5 levels
3864 sq ft of conference space
359 sq m of conference space
Built in 2009
Dining venue
Bar by the pool
Bar or lounge
Cabanas by the pool (surcharge)
Ski lift tickets
Ski equipment storage
Ski equipment rentals
Business center (24 hours)
Breakfast available (surcharge)
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Storage area for luggage
Front-desk safe
Car service
Tour and ticket information
Concierge
Grocery service (free)
Wedding services available
Terrace
Gift shop
Beauty salon
Newspapers in lobby (free)
Fireplace in lobby
Onsite shopping
Bellhop
Elevator
No smoking on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free valet parking
Transport
Airport: Salt Lake City, UT (SLC-Salt Lake City Intl.) (53.8 km / 33.4 mi)
Property shuttles: Free area shuttle
Parking: Free valet parking
Room Amenities
Waldorf Astoria Park City offers 159 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium digital channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include bathtubs or showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
Pillowtop beds
Jetted tub
Pull-out sofa bed
IPod dock
In-room dining (24 hours)
Flat-screen television
Digital channels
Premium channels
Refrigerator
Microwave
Oven
Stove
Dishwasher
Coffee maker
Kitchenware
Luxury bedding
Bathtub or shower
Cribs (free)
Housekeeping (daily)
Nightly turndown service
Massage in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Slippers
Designer toiletries
Telephone
Iron and ironing board
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy full breakfast daily from 7 AM to 11 AM.
Powder - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Poolside Bar & Grill - This poolside café specializes in American cuisine and serves lunch and light fare. Open daily.
A complimentary grocery shopping service is offered and 24-hour room service is available.
Nearby Activities
2 spa tubs are on site along with an outdoor pool. Other recreational amenities include a steam room and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Snowboarding nearby
Water skiing nearby
Golfing nearby
Parasailing nearby
Snowmobiling nearby
Mountain biking nearby
Snowshoeing nearby
Downhill skiing nearby
Cross-country skiing nearby
Yoga classes/instruction on site
Pilates classes on site
Sledding nearby
Rafting nearby
Bicycle rentals nearby
Snow tubing nearby
Fitness classes on site
Ski lessons available nearby
Hiking/biking trails nearby
Ski equipment rentals on site
Golf lessons available nearby
Snow sports gear
Spa Services
Waldorf Astoria Spa has 15 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is equipped with a steam room.
The spa is open daily. Guests under 12 years old are not allowed in the spa.
Number of treatment rooms 15
Couples treatment rooms
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Aromatherapy treatments
Ayurvedic treatments
Hot stone massage
Deep tissue massage
Swedish massage
Prenatal massage
Steam room in spa
Thai massage
Minimum age to access spa is 12
Reflexology
Sports massage
Detoxification wrap
Massages
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
In-room accessibility
Assistive listening devices available
Braille or raised signage
Hotel Policies
Check-in
Check-in time starts at 4 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Rollaway/extra beds are available for USD 40.00 per day.
Free cribs (infant beds)!
Pets
Pets: USD 100.00 per accommodation, per stay
Only dogs are allowed
Maximum 2 per room (weight limit: 75 lbs)
Certain rooms only
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Service animals are exempt from fees/restrictions
Debit cards
Fees
Guests will be asked to pay the following charges at the property:
Resort fee: USD 40.00 per accommodation, per night
The resort fee includes:
Pool access
Spa tub access
Health club access
Fitness center access
Shuttle service
Ski shuttle
Ski storage
Business center/computer access
Internet access
Phone calls
In-room safe
In-room coffee
Concierge/valet service
Valet parking
Housekeeping
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between USD 4.75 and USD 26 per person (approximately)
Pet fee: USD 100.00 per accommodation, per stay
Rollaway bed fee: USD 40.00 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Park City Waldorf Astoria
Waldorf Astoria Hotel Park City
Waldorf Astoria Park City
Waldorf Astoria Park City Hotel Park City
Waldorf Astoria Park City Utah
Waldorf Astoria Park City Resort
Waldorf Astoria Park City Utah
Waldorf Astoria Park City Uta
Waldorf Astoria Park City Resort
Waldorf Astoria Park City Park City
Waldorf Astoria Park City Resort Park City
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
Awards & Affiliations
Waldorf Astoria Park City is listed in the 2017 Condé Nast Traveler Top 100 List.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
