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SilverOaks Resort Heritage

3.0 star property
Family-friendly 3-star hotel near Polynesian Spa

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Photo gallery for SilverOaks Resort Heritage

Exterior
Jetted tub
Gazebo
Outdoor pool
Dining

Reviews

5.8 out of 10

Popular amenities

  • Room service
  • Hot Tub
  • Bar
  • Pet friendly
  • Spa
  • Breakfast available

Explore the area

View in a map
349 Fenton St, Rotorua, 3201
  • Whakarewarewa: The Living Maori Village
    ‪8 min walk‬
  • Redwoods Whakarewarewa Forest
    ‪16 min walk‬
  • Polynesian Spa
    ‪3 min drive‬
  • Rotorua (ROT-Rotorua Regional)
    ‪10 min drive‬

Room options

View all photos for Suite, 2 Bedrooms

TV, DVD player

Suite, 2 Bedrooms

  • 1076 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Sofa Beds OR 1 Queen Bed and 2 Twin Beds

View all photos for Studio, Jetted Tub

Terrace/patio

Studio, Jetted Tub

  • 431 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Room, 1 Bedroom, Jetted Tub

Terrace/patio

Standard Room, 1 Bedroom, Jetted Tub

  • 344 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Studio

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Studio

  • 344 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 1 Twin Bed

View all photos for Suite, 1 Bedroom

TV, DVD player

Suite, 1 Bedroom

  • 861 sq ft
  • Sleeps 4
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

About the neighborhood

Rotorua

Heart of Rotorua.Within a 10-minute walk of this Glenholme hotel, you'll find Rotorua Golf Club and Whakarewarewa: The Living Maori Village. Racing Rotorua and Redwoods Whakarewarewa Forest are also within 2 miles (3 km).

What's nearby

  • Whakarewarewa: The Living Maori Village - 8 min walk - 0.5 miles
  • Te Puia New Zealand Maori Arts and Crafts Institute - 13 min walk - 0.7 miles
  • Redwoods Whakarewarewa Forest - 16 min walk - 0.9 miles
  • Rotorua Central Mall - 2 min drive - 1.2 miles
  • Polynesian Spa - 3 min drive - 1.4 miles

Getting around

  • Rotorua (ROT-Rotorua Regional) - 10 min drive

Restaurants

  • ‪Ciabatta Bakery - ‬17 min walk
  • ‪Pantry D'or - ‬11 min walk
  • ‪Eastwood - ‬9 min drive
  • ‪geyser cafe - ‬10 min walk
  • ‪Hell Pizza - ‬2 min drive

About this property

SilverOaks Resort Heritage

Family-friendly 3-star hotel near Polynesian Spa
SilverOaks Resort Heritage offers its guests a children's pool, an outdoor pool, an outdoor tennis court, and a hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee.

Spa services, barbecue grills, and tour/ticket assistance are also featured at the family-friendly SilverOaks Resort Heritage. Free self parking is available.

  • 41 guestrooms or units
  • 2 levels
  • Childcare (surcharge)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Bar or lounge
  • Dining venue
SilverOaks Resort Heritage offers 41 accommodations with DVD players and coffee/tea makers. Televisions come with satellite channels. Refrigerators and microwaves are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services.

Similar properties

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  • Hot Tub
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, 1,000 reviews
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Total includes taxes and fees
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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: WiFi (NZD 10 per day); wired internet (surcharge)
  • Available in some public areas: WiFi (NZD 10 per day)

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Breakfast available for a fee: NZD 15 to 20 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Children's pool
  • Hot tub
  • Mini golf
  • Outdoor pool
  • Outdoor tennis court
  • Playground

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • DVD player
  • TV with satellite channels

Bedroom

  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: NZD 25 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 30 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: approximately NZD 15 to 20 per person
  • Fee for in-room wireless internet: NZD 10 per day (rates may vary)
  • Fee for in-room wired internet: NZD 10 per day (rates may vary)
  • Fee for wireless internet in public areas: NZD 10 per day (rates may vary)
  • Pet fee: NZD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: NZD 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, and American Express.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

SilverOaks Heritage
SilverOaks Heritage Rotorua
SilverOaks Resort
SilverOaks Resort Heritage
SilverOaks Resort Heritage Rotorua
Silveroaks Resort Heritage Hotel Rotorua
Silveroaks Heritage Rotorua
SilverOaks Resort Heritage Hotel
SilverOaks Resort Heritage Rotorua
SilverOaks Resort Heritage Hotel Rotorua

Frequently asked questions

How close is SilverOaks Resort Heritage to the airport?

SilverOaks Resort Heritage is 5.6 mi (10-min drive) away from the Rotorua (ROT-Rotorua Regional) airport, the closest popular airport to the property.

Does SilverOaks Resort Heritage have an airport shuttle?

Airport shuttle services are not available at SilverOaks Resort Heritage.

Does SilverOaks Resort Heritage offer free breakfast?

Free breakfast isn’t provided at SilverOaks Resort Heritage, but breakfast is offered for a fee of between NZD 15 and 20 per person.

Is there a casino at SilverOaks Resort Heritage?

No, there is no casino at this hotel.

What time is check-in at SilverOaks Resort Heritage?

Check-in start time: 2 PM; Check-in end time: 10 PM.

Is there free parking at SilverOaks Resort Heritage?

This hotel offers free self parking.

Does SilverOaks Resort Heritage have a pool?

SilverOaks Resort Heritage features an outdoor pool and a children's pool.

Does SilverOaks Resort Heritage have a restaurant?

Yes, there is a restaurant on site.

Does SilverOaks Resort Heritage have a spa?

This hotel doesn't have a spa, but it does offer spa services.

How close is SilverOaks Resort Heritage to downtown Rotorua?

SilverOaks Resort Heritage is 1.2 mi away from Rotorua.

SilverOaks Resort Heritage Reviews

Reviews

5.8
Rating 10 - Excellent. 78 out of 919 reviews
Rating 8 - Good. 225 out of 919 reviews
Rating 6 - Okay. 273 out of 919 reviews
Rating 4 - Poor. 200 out of 919 reviews
Rating 2 - Terrible. 143 out of 919 reviews

5.8/10

Cleanliness

6.8/10

Staff & service

4.8/10

Property conditions & facilities

Reviews

4/10 Poor

Carl, Henderson New Zealand

Disliked: Cleanliness, property conditions & facilities, room comfort

Staff ok, room not so much

It was filthy. Bread chunks on broken couch. Dead roach in drawers. Rotten doors and mold.
Stayed 2 nights in Jun 2017

6/10 Okay

Sherry, Melbourne

Disliked: Staff & service, property conditions & facilities

Not quite a friendly travellers place

Internet only working in the lobby. Other hotel guest making a lot of noise, Everything from the lift to the hair dryer not working or wore out.
Stayed 1 night in Sep 2017

8/10 Good

Mike, Auckland

Liked: Cleanliness, staff & service, room comfort

Budget Friendly

This was a spur of the moment decision and whilst the room was a little tired it was great value for money, everything that we needed was provided and the bed was very comfortable. The staff were very friendly.
Stayed 1 night in Aug 2017

8/10 Good

jay, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Budget motel close to the city centre

We booked Silver Oaks looking for affordable accommodation ; we didn't make use of their other facilities so I can't comment on that, but we were very happy with our room. Staff were very friendly and helpful! They made great suggestions about what to do in Rotorua. We enjoyed it so much, we even wanted to extend our stay an extra night. Ungortunately the spa didnt work but overall, it exceeded our expectations.
Stayed 2 nights in Apr 2017

6/10 Okay

Geoff

Liked: Staff & service, room comfort
Stayed 2 nights in Jul 2017

2/10 Terrible

Unhappy!

Disliked: Staff & service, property conditions & facilities, room comfort

Really disappointing

There is hardly anything nice to say...the hotel could not find our booking on arrival and took 15 minutes to sort it out. Our room didn't have enough pillows, had no towels or toiletries except for 1 little bar of soap. The TV didn't work. When letting the manager know of each problem they were fixed but i got a little tired of running backwards and forwards to the office to complain of yet another problem especially as it was freezing outside! And the phone didn't work so i couldn't just ring the office to let them know. The staff at breakfast (who arrived after everyone was eating) was rude and blamed all the restaurant guests for not knowing what was happening with food and cutlery. We felt like we were imposing and were almost to scared to go back the next morning. The room was lovely and warm except in the bedroom with the window that the latch was broken on. This is a very old and tired facility that needs lots of renovation to make it nice again. And to top it off we were charged twice for our stay. I would most definitely not recommend this place, or stay there again.
Stayed 2 nights in Jul 2017

4/10 Poor

Law, auckland

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Ok for budget travellers

Bit disappointed with the overall service. Lights etc. didn't work properly. Room was too cold with no additional heaters. This would be just ok for budget travellers looking to stay over for a night.
Stayed 1 night in Jul 2017

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
The whole place needs updating, some things didn't work, continental breakfast was a shambles, just a small table with a bowl of rices and weetbix and sour yoghurt! Wasn't a pleasant stay but cheap I guess.
Stayed 1 night in Jul 2017

8/10 Good

Raj, NP

Liked: Cleanliness, staff & service, room comfort

Warm and comfortable stay

Resort staff were really nice and friendly. For some reason they did not get the booking from Expedia and they were fully booked but they managed to accommodate us at the end. Rooms were quite warm and the beds were comfortable as well. Location of the resort is also good. Hotel needs a makeover since decoration and appliances looked quite old and microwave did not work for us but they managed to give another one to us.
Stayed 1 night in Jul 2017

2/10 Terrible

dissatisfied , Hawkes Bay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful motel we left and stayed at the Ibis

Terrible motel, photos must be from YEARS ago because the rooms were definitely not like the photos! We left and stayed at the Ibis.
Stayed 2 nights in Jul 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Nice staff very accommodating and kind but the motel was very run down, old as just about to have a make over. Sadly the pool and spa were not working which was very disappointing
Stayed 1 night in Jul 2017

4/10 Poor

meshel, taranaki

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not sure!!!

Room electrical outlet was falling of the wall in our room.. needed more blankets as it was winter.. and there was not spear blankets in the closet. Pool was cold and slightly scummy, also was not full to the top, some of the bricks on the edge of the pool were lose. The front desk was not very accommodating. Parts of the building were falling to bits. Taps in the bathroom were starting to look a bit old. The mini putt was run down. The gym or spas were not in use along the the very sad bbq area. The whole hotel needs a complete update!!!! THE ONLY REALLY GOOD POSITIVE WAS THAT THE CLEANING STAFF WERE FRIENDLY AND DID WHAT THE COULD.
Stayed 2 nights in Jul 2017

4/10 Poor

Gill, Auckland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very disappointing

We booked this place becaus of the pool and it wasn't working. Was in terrible condition compared to the photos. We got a good deal but didn't expect it to be this terrible. The internet didn't work. The only thing that was okay was that it was warm.
Stayed 1 night in Jul 2017

8/10 Good

Verified traveler

Liked: Staff & service, room comfort

Silver oaks resort stay

Stay was pleasant. A few minor things let our rating down. The phone in our room did not work, the tv was fuzzy, the wifi was terrible and the gym was not open. In saying that our room was big, comfortable and warm. The playground and mini golf were great for our little family. The location was perfect too. It was affordable and the staff were accomodating. A bit of work would help make this place amazing. Thanks silver oaks.
Stayed 2 nights in Jul 2017

6/10 Okay

silver oaks, rotorua

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Average at it finest

Staff where friendly and nice, although they gave me the wrong room key to someone's room that was occupied they sorted it out. The room was average overall , the heater barely worked so it was very cold in there during winter. The bathroom had mould growing on the roof due to the fan not working to be able to get rid of the moisture in the air. The toilet leaked water too out of the vacating pipe after flushing each time. Other than all that average.
Stayed 2 nights in Jul 2017

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

No frill accommodation

Spacious room for 2 adults and four children with no extra bells and whistles. Low cost accommodation with breakfast. You get what you paid for, cheapest accommodation in Rotorua at the time. Could be a nice motel if done up.
Stayed 1 night in Jul 2017

2/10 Terrible

Debbie, New Zealand

Disliked: Cleanliness, property conditions & facilities, room comfort

Terrible place to stay.

Very run down. No tv in room on arrival told it was getting tuned! Had to go and ask for it again. Free breakfast every day, went to go and nothing there, went back to room to cook toast for kids and fuse blew. Not vacuumed in 3 days, floor wet in kitchen, bed not made, swimming pool and spa not working, tiles missing in bathroom and the list goes on......
Stayed 3 nights in Jul 2017

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel staff friendly & helpful but rooms need some TLC. Peeling mouldy wallpaper in bathroom and toilet.
Stayed 1 night in Jul 2017

6/10 Okay

Sarah, Auckland

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Good for the rate we got it for but so needs an up

Arrived late didn't have enough blankets for us all lucky we had our own. Short of a towel and had to wait till morning to get it. Appreciated late check out though
Stayed 1 night in Jun 2017

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities

Disappointing motel

Unfortunately when we stayed at the Silver Oaks what was advertised was not what you got. The pool wasn't working, the spa pools were closed for maintenance, the mini golf course was very slippery with grime and mud (Slippery and dangerous) and we were provided with 2 chipping irons instead of putters. The tennis court was covered in grime and mud. Our room was warm but the kitchen cabinets had suffered water damage in the past so several of them didn't close. I was pleased to see on the sign that it was planning on getting a makeover. I hope it has some much needed maintenance in the upcoming few weeks.
Stayed 2 nights in Jul 2017

2/10 Terrible

Richard, Wellington

Disliked: Cleanliness, property conditions & facilities, room comfort

Stay at your own risk. Photo's were deceiving.

The young Maori receptionist was very friendly and helpful. Everything else went down hill in a hurry from there. STAY AT YOUR OWN RISK.
Stayed 1 night in Jun 2017

8/10 Good

Nat, NZ

Liked: Staff & service, room comfort

Quaint facilities quiet yet close to amenities

Quaint facilities quiet yet close to amenities, family rooms
Stayed 2 nights in Jun 2017

8/10 Good

L.S, NZ

Liked: Cleanliness, staff & service, room comfort

Nice but abit run down in parts.

Needs a good makeover, very old fashioned and also alittle run down in places. The one staff member we met at reception was lovely.
Stayed 1 night in Jun 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Very Disappointing

In all my years of booking accommodation this has been the worst. I booked this place last year due to attending the Maori All Blacks vs Lions test. This place was understaffed and rooms were not ready upon arrival at 2pm. Many people were waiting to book in and couldn't. We were given an upgrade due to the inconvenience but the room was horrible. It smelt damp, the carpet was dirty. The couch was a pull out bed, but was broken, so when you sat on it you were sitting lopsided. It had mould and cop webs on the windowsills and you couldn't shut the windows in the lounge or bedroom due to not having any handles on them. The bathroom had tiles missing of the wall. The jet bath needed a good clean. You couldn't turn the basin tap fully off so it dripped all night. Not a nice experience.
Stayed 1 night in Jun 2017

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

2 star

Outside room light wasn't turned on till early hours in the morning. Called for light change because most lights weren't working in the room but told the reception not to bother I'd deal with it. On the single bed there were crumb like pieces on top of blanket but sheets seemed cleaned on both the single and queen bed. The queen blanket did have a few little stains so im unsure wether that blanket had been cleaned or reused. PowerPoint next to bed wasn't working. Fan in toilet was really noisy. Car park space was right next to the rubbish bin which smelt. Wi-Fi was extra that was ok, but paid 10 dollars for 2 4 hour coupons = 8 hours (not enough and not knowing it was only for 8 hours till I had already paid). Could be better.
Stayed 1 night in May 2017