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Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

5.0 star property
5-star beachfront resort near Arena Gorda Beach

Choose dates to view prices

Photo gallery for Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

Mini-golf
Free daily buffet breakfast
Outdoor wedding area
Lobby
Casino

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Bar

Explore the area

View in a map
Boulevard Turístico Del Este Km 28, #74, Macao, Punta Cana, La Altagracia, 23000
  • Place, Cana Bay Golf Club
    ‪12 min walk‬
  • Place, Arena Gorda Beach
    ‪13 min drive‬
  • Place, Iberostar Golf Course
    ‪14 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪34 min drive‬

Room options

View all photos for Quadruple Suite Standard with Garden View

Spa | Sauna, Turkish bath, body treatments, hydrotherapy, aromatherapy

Quadruple Suite Standard with Garden View

  • 775 sq ft
  • Sleeps 4

View all photos for Suite Standard with Garden View

Minibar, in-room safe, individually decorated, desk

Suite Standard with Garden View

10.0 out of 10
Exceptional
(1 review)
  • 775 sq ft
  • Sleeps 4

View all photos for Double Suite Standard with Garden View

Minibar, in-room safe, individually decorated, desk

Double Suite Standard with Garden View

  • 775 sq ft
  • Sleeps 4

View all photos for Suite Superior with Garden View

Minibar, in-room safe, individually decorated, desk

Suite Superior with Garden View

  • 775 sq ft
  • Sleeps 4

View all photos for Double Suite Superior with Garden View

Minibar, in-room safe, individually decorated, desk

Double Suite Superior with Garden View

  • 775 sq ft
  • Sleeps 4

View all photos for Suite Junior with Garden View

Minibar, in-room safe, individually decorated, desk

Suite Junior with Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • 807 sq ft
  • Sleeps 4

View all photos for Double Suite Junior with Garden View

Minibar, in-room safe, individually decorated, desk

Double Suite Junior with Garden View

  • 807 sq ft
  • Sleeps 4

View all photos for Suite Deluxe with Garden View

Minibar, in-room safe, individually decorated, desk

Suite Deluxe with Garden View

  • 775 sq ft
  • Sleeps 4

View all photos for Double Suite Deluxe with Garden View

Minibar, in-room safe, individually decorated, desk

Double Suite Deluxe with Garden View

  • 775 sq ft
  • Sleeps 4

View all photos for Family Room -6 guests- Deluxe with Garden View

Minibar, in-room safe, individually decorated, desk

Family Room -6 guests- Deluxe with Garden View

  • 1711 sq ft
  • Sleeps 6

View all photos for Caribbean Suite King Bed & Sofa bed

Minibar, in-room safe, individually decorated, desk

Caribbean Suite King Bed & Sofa bed

9.0 out of 10
Wonderful
(47 reviews)
  • 781 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Caribbean Suite Double Beds & Sofa Bed

TV

Caribbean Suite Double Beds & Sofa Bed

8.8 out of 10
Excellent
(32 reviews)
  • 781 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Pure Wellness Caribbean Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Pure Wellness Caribbean Suite King Bed & Sofa Bed

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Multiple Beds (Pure Wellness Caribbean)

Minibar, in-room safe, individually decorated, desk

Suite, Multiple Beds (Pure Wellness Caribbean)

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Islander Junior Suite King Bed & Sofa bed

Separate tub and shower, designer toiletries, hair dryer, bathrobes

Islander Junior Suite King Bed & Sofa bed

9.4 out of 10
Exceptional
(27 reviews)
  • 818 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Islander Junior Suite Two King Beds & Sofa Bed

Islander Junior Suite Two King Beds & Sofa Bed | In-room dining

Islander Junior Suite Two King Beds & Sofa Bed

8.6 out of 10
Excellent
(11 reviews)
  • 815 sq ft
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Caribbean Sand Suite King Bed & Sofa Bed

Caribbean Sand Suite King Bed & Sofa Bed | In-room dining

Caribbean Sand Suite King Bed & Sofa Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 781 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Caribbean Sand Suite Double beds & Sofa Bed

Caribbean Sand Suite Double beds & Sofa Bed | In-room dining

Caribbean Sand Suite Double beds & Sofa Bed

7.6 out of 10
Good
(11 reviews)
  • 781 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Caribbean Diamond King Bed & Sofa Bed

Garden view

Caribbean Diamond King Bed & Sofa Bed

10.0 out of 10
Exceptional
(5 reviews)
  • 781 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Caribbean Diamond Double beds & Sofa Bed

Caribbean Diamond Double beds & Sofa Bed | In-room dining

Caribbean Diamond Double beds & Sofa Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 781 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed

Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed | In-room dining

Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed

8.6 out of 10
Excellent
(4 reviews)
  • 781 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Rock Family Suite (One Bedroom) King bed & Two Sofa Beds

TV

Rock Family Suite (One Bedroom) King bed & Two Sofa Beds

9.0 out of 10
Wonderful
(10 reviews)
  • 1715 sq ft
  • Sleeps 6
  • 2 Double Sofa Beds and 1 King Bed

View all photos for Rock Suite (One Bedroom) King Bed & Two Sofa Beds with Personal Assistant

TV

Rock Suite (One Bedroom) King Bed & Two Sofa Beds with Personal Assistant

8.0 out of 10
Very good
(1 review)
  • 1715 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Suite Economy with Garden View

Minibar, in-room safe, individually decorated, desk

Suite Economy with Garden View

  • 775 sq ft
  • Sleeps 4

View all photos for Suite Luxury with Garden View

Minibar, in-room safe, individually decorated, desk

Suite Luxury with Garden View

  • 775 sq ft
  • Sleeps 3

View all photos for Accesible Caribbean Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Accesible Caribbean Suite King Bed & Sofa Bed

  • 781 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Deluxe Suite Double Beds & Sofa Bed

Deluxe Suite Double Beds & Sofa Bed | Minibar, in-room safe, individually decorated, desk

Deluxe Suite Double Beds & Sofa Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 781 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Deluxe Suite King Bed & Sofa Bed

9.2 out of 10
Wonderful
(7 reviews)
  • 781 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Economy with internal view

Minibar, in-room safe, individually decorated, desk

Suite Economy with internal view

  • 775 sq ft
  • Sleeps 4

View all photos for Double Suite Economy with internal view

Minibar, in-room safe, individually decorated, desk

Double Suite Economy with internal view

  • 775 sq ft
  • Sleeps 4

View all photos for Family Room -6 guests- Deluxe with View

Minibar, in-room safe, individually decorated, desk

Family Room -6 guests- Deluxe with View

  • 1711 sq ft
  • Sleeps 6

View all photos for Suite Standard with Garden View

Minibar, in-room safe, individually decorated, desk

Suite Standard with Garden View

  • 775 sq ft
  • Sleeps 2

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About the neighborhood

Punta Cana

Beachside getaway.Your stay at this Bávaro resort places you within 3 miles (5 km) of Punta Blanca Golf Course and Cana Bay Golf Club. Macao Beach and Arena Gorda Beach are also within 6 miles (10 km).
View more Resorts in Punta CanaOpens in a new window

What's nearby

  • Cana Bay Golf Club - 12 min walk - 0.6 miles
  • Punta Blanca Golf Course - 12 min drive - 2.1 miles
  • Arena Gorda Beach - 13 min drive - 1.5 miles
  • Iberostar Golf Course - 14 min drive - 4.7 miles
  • Macao Beach - 19 min drive - 7.7 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 25 min drive

Restaurants

  • ‪La Altagracia - ‬14 min drive
  • ‪Quisqueya - ‬14 min drive
  • ‪Sports Bar - ‬13 min drive
  • ‪Marketplace Buffet - ‬1 min walk
  • ‪Ipanema Restaurant - ‬3 min drive

About this property

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

5-star beachfront resort near Arena Gorda Beach
Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Summer fun is a breeze at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort, where you can play a round of golf at the golf course, cool off in one of the 13 outdoor swimming pools, and enjoy a treatment at the full-service spa.

Free breakfast is served daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 20 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive resort also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking is free.

This 5-star Punta Cana resort is smoke free.

  • 1775 guestrooms or units
  • 4 levels
  • 16 buildings
  • 10 dining venues
  • 4 bars by the pool
  • 3 swim-up bars
  • 20 bars or lounges
  • Meeting rooms
  • 65000 sq ft of conference space
  • 6039 sq m of conference space
  • Built in 2009
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Coffee shop
Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort offers 1775 air-conditioned accommodations, which are accessible via exterior corridors and feature outdoor private hot tubs and minibars. Rooms open to furnished balconies. Each accommodation is individually decorated. Televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Rock Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • 13 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 20 bars/lounges
  • 3 swim-up bars
  • 4 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 13 outdoor pools
  • 18-hole golf course
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf
  • Health club
  • Hot tub
  • Lazy river
  • Nightclub
  • Pilates classes
  • Playground
  • Scuba diving
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • TV with satellite channels

Bedroom

  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 150 per pet, per stay
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

All Inclusive Hard Rock Punta Cana
All Inclusive Punta Cana Hard Rock
Hard Rock All Inclusive Punta Cana
Hard Rock Hotel & Casino All Inclusive
Hard Rock Hotel & Casino Punta Cana All Inclusive
Hard Rock Punta Cana
Punta Cana All Inclusive Hard Rock
Punta Cana Hard Rock All Inclusive
Hard Rock Hotel And Casino Punta Cana
Hard Rock Punta Cana All Inclusive
Hard Rock Hotel Casino Punta Cana All Inclusive
Hard Rock Punta Cana Inclusiv

Frequently asked questions

How close is Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort to the airport?

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort is 18.2 mi (25-min drive) away from the Punta Cana Intl. Airport (PUJ) airport, the closest popular airport to the property.

How much does it cost to stay at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

As of Oct 24, 2025, prices found for a 1-night stay for 2 adults at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort on Oct 26, 2025 start from $444.21, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort have an airport shuttle?

Airport shuttle services are not available at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort.

How close is Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort to the beach?

This resort is on a private beach. Don't forget your sunscreen!

Does Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort offer free breakfast?

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort offers free buffet breakfast every day from 7:00 AM to 11:30 AM.

Is there a casino at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

No, there is no casino at this resort, but Casino Avalon Princess (12-min drive) is nearby.

What time is check-in at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Check-in start time: 3 PM; Check-in end time: 11:30 PM.

Is there free parking at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

This resort offers free self parking.

Does Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort have a pool?

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort features 13 outdoor pools and a children's pool.

Does Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort have a restaurant?

Yes, there are 10 restaurants on site.

Does Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort have a spa?

Pamper yourself with a day at Rock Spa, where you can enjoy facials, body scrubs, and mani/pedis.

How close is Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort to downtown Punta Cana?

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort is 14.3 mi away from Punta Cana.

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 1125 out of 2152 reviews
Rating 8 - Good. 400 out of 2152 reviews
Rating 6 - Okay. 281 out of 2152 reviews
Rating 4 - Poor. 136 out of 2152 reviews
Rating 2 - Terrible. 210 out of 2152 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Rosalyn Denise

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was just ok but nice due to small crowd.
Stayed 2 nights in Sep 2025

10/10 Excellent

Maria Carolina Pardo

Liked: Cleanliness, staff & service, property conditions & facilities
Love it and the customer service was great
Stayed 2 nights in Aug 2025

10/10 Excellent

Fabiola Gaytan

Liked: Cleanliness, staff & service, property conditions & facilities
LOVED EVERYTHINGGG I WOULD DEFINATLY BE COMING BACK
Stayed 5 nights in Aug 2025

6/10 Okay

Patricia E

Traveled with family
Disliked: Staff & service
Stuff where not the best will not go back there food is same every day not much choices of fruit been in better places not as price as hard rock
Stayed 8 nights in Jul 2025

2/10 Terrible

Luis A

Disliked: Staff & service, property conditions & facilities
No good service on any place to eat Mexico is the best.
Stayed 5 nights in Jul 2025

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is the most complete vacation experience in one place!
Stayed 5 nights in Jul 2025

8/10 Good

Kealer

Traveled with family
Liked: Staff & service
property was nice but food could have been better
Stayed 4 nights in Jul 2025

8/10 Good

Rosilene

Traveled with family
Stayed 5 nights in Jul 2025

6/10 Okay

nick

Stayed 3 nights in Jul 2025

8/10 Good

Thelma

Traveled with partner
Liked: Cleanliness, staff & service
Nice property. The one complaint I have is the $200 dollars credit they advertised in the app. I went to the hair salon to use the credit and if I want to used it they will raise the price of a haircut plus the percentage you will have to pay. So is really not a credit is just false advertisement!
Stayed 2 nights in Jul 2025

10/10 Excellent

Devam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

6/10 Okay

Rosilene

Traveled with family
Disliked: Property conditions & facilities, room comfort

The hotel has many pools but is a bit disorganized

My arrival at the hotel was terrible during check-in. The reservation hadn't been paid before my arrival because the hotel itself didn't made the payment before I come as scheduled. I had a lot of difficulty and a long time to finally make the payment because my bank in Texas blocked the payment, thinking it was a scam, even after I had notified the bank that I would arrive at this hotel and make the payment on the scheduled date. This left me stressed; I had to call my bank many times. All I wanted was to see my paid reservation before I arrived at this hotel precisely to avoid this hassle, but I don't understand why the hotel didn't notify me that they didn't made the payment, and I wasn't informed of anything by either the hotel or my bank. An unpleasant experience. The hotel was overcrowded, leaving the pools packed with people and barely any beach chairs to sit on. The restaurants were packed, and some even closed early before 10:00 pm. I think the hotel a bit disorganized with guests, and the staff were unfriendly and the reception was very slow.
Stayed 1 night in Jul 2025

2/10 Terrible

Antonio

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This is not what I was expecting especially after spending 11,000! The food is TERRIBLE! Barely edible they didn’t clean my room 3 days in a row until I complained ! I won’t be back and I won’t recommend
Stayed 7 nights in Jul 2025

8/10 Good

Jose

Stayed 4 nights in Jul 2025

10/10 Excellent

Mirelys

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During our recent family visit to the Hard Rock Hotel and Casino, we had a very good experience, making it a standout destination. The property captures the iconic rock-and-roll theme with bold décor, lively music, and a vibrant atmosphere that keeps the experience exciting from check-in to check-out. One of the strongest features of the property is its diverse and high-quality dining options. We could choose from a variety of restaurants with great consistency in food quality, presentation, and flavor. Even the buffet and quick-stop cafés are maintained at a high standard, with fresh selections, well-stocked stations, and clean environments — not always a given at large resorts. The customer service is consistently excellent. Employees are friendly and genuinely focused on making each guest feel welcomed. The hotel offers a vibrant and well-rounded lineup of activities and entertainment to suit all types of guests. The kids loved the water park and the resort-style pools, where we could enjoy daytime events. Retail shops, bars, and lounges round out the experience, making it easy to stay entertained and engaged without ever leaving the property. The guest rooms are clean, spacious, and offer comfortable beds, but some elements — particularly the bathrooms and showers — are showing signs of age. Showers are functional but lack modern features and could benefit from a remodel. Overall, the hotel delivers an exciting, well-rounded resort experience.
Stayed 7 nights in Jul 2025

6/10 Okay

LUIS

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Estuve una semana en el resort y, lamentablemente el servicio al cliente es pésimo: la mayoría de los empleados parecen no tener entrenamiento alguno para brindar una atención básica. No te miran a la cara al responder, rara vez pasan por la mesa a ver si necesitas algo, y en varias ocasiones tuve que levantarme yo mismo a pedir agua o cubiertos. Durante todos los desayunos, jamás me ofrecieron una cuchara para revolver el café; terminé usando el cuchillo todos los días, y aunque los meseros lo notaban, nunca lo solucionaron. La comida es muy regular: carnes, pescados y pollos resecos. Los jugos y tragos, totalmente aguados. La falta de mantenimiento es evidente por todo el resort. En nuestra habitación había una gotera, la puerta del balcón no cerraba bien y entraba el calor, la tablet del cuarto nunca funsiono. Después de las 7 pm no hay suficientes carritos de transporte. La piscina estaba sucia, varios toboganes del parque acuático estaban cerrados, y el piso del restaurante Panema era tan resbaloso que daba miedo pararse, el aire acondicionadono funsionaba. Se lo mencioné al encargado y me dijo que “eso siempre ha sido así”. Inaceptable! Los precios de las tiendas dentro del resort son exageradamente altos. Eso sí lo tienen bien controlado. Lo positivo fue poder disfrutar de la naturaleza del lugar que es hermosa, varias otras piscinas, los postres, las bicicletas y actividades como el laser tag y el escape room.
Stayed 5 nights in Jul 2025

8/10 Good

Rafelenne

Liked: Cleanliness, staff & service
NA
Stayed 4 nights in Jul 2025

2/10 Terrible

Mirella

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Samuel Payne

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Family oriented
Stayed 4 nights in Jul 2025

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay friendly helpful staff easy check in
Stayed 7 nights in Jul 2025

8/10 Good

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and pools
Stayed 6 nights in Jul 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

Glorimar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good entertainment. Service could be better.
Stayed 3 nights in Jul 2025

6/10 Okay

Takara K

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful but huge. The wait time for the trolleys is longer at times. The kid pools/waterpark close at 6p. We arrived on Tue and could only get dinner reservation for Zen for Weds. Never got to eat at Toro. TeKe TeKe was awesome. Staff was friendly and helpful. Spa is beautiful and massages were amazing. We left on Friday and property got packed. They ran out of clean pool towels everyday. The casino and club were fun. We have seen better shows. They were just ok. Bugs tore us up. Overall, kids had a great time, it was their 1st all-inclusive experience.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jaime

Stayed 3 nights in Jul 2025