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Hotel Riu Garoé

4.0 star property
4-star family-friendly hotel near Lago Martianez Swimming Pools, connected to a shopping center

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Photo gallery for Hotel Riu Garoé

Exterior
A courtyard with a fountain, palm trees, and a building with a tiled roof.
Couples treatment rooms, sauna, hot tub, steam room, hot springs
A spacious lobby with multiple seating areas, including sofas and chairs, arranged around tables. There are several large potted plants and decorative lighting fixtures.
A hotel room with a bed, desk, chair, and a TV.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Doctor Celestino González Padrón, 3, Urbanización La Paz, Puerto de la Cruz, Santa Cruz de Tenerife, 38400
  • Place, Botanical Gardens
    ‪5 min walk‬
  • Place, La Paz Lookout
    ‪12 min walk‬
  • Place, Plaza del Charco
    ‪9 min drive‬
  • Airport, Tenerife (TFS-Tenerife South)
    ‪68 min drive‬

Room options

View all photos for Double Room, Balcony

A hotel room with a bed, desk, chair, and a TV.

Double Room, Balcony

9.8 out of 10
Exceptional
(12 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Double Room

A hotel room with a bed, desk, chair, and a TV.

Double Room

10.0 out of 10
Exceptional
(1 review)
  • 269 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Double Room

A hotel room with a bed, desk, chair, and a TV.

Double Room

  • 269 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Double Room

A hotel room with a bed, desk, chair, and a TV.

Double Room

9.6 out of 10
Exceptional
(4 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

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Exterior

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About the neighborhood

Puerto de la Cruz

In shopping district.You'll find Botanical Gardens and La Paz Lookout within a 15-minute walk of this Puerto de la Cruz hotel. Jardin Aquatico and Sitio Litre Garden are also within 2 miles (3 km).

What's nearby

  • Botanical Gardens - 5 min walk - 0.3 miles
  • La Paz Lookout - 12 min walk - 0.7 miles
  • Martianez Shopping Centre - 15 min walk - 0.8 miles
  • Tenerife Beaches - 7 min drive - 1.9 miles
  • Plaza del Charco - 9 min drive - 1.7 miles

Getting around

  • Tenerife South Airport (TFS) - 68 min drive

Restaurants

  • ‪Hotel Teide Mar *** - ‬9 min walk
  • ‪Krombacher - ‬10 min walk
  • ‪Cafeteria Mini Golf - ‬10 min walk
  • ‪TEIJI Fusion Food - ‬6 min walk
  • ‪Vértigo Pool Club & Lounge - ‬11 min walk

About this property

Hotel Riu Garoé

4-star family-friendly hotel near Lago Martianez Swimming Pools, connected to a shopping center
Hotel Riu Garoé offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 2 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A children's pool, a fitness center, and spa services are also featured at the family-friendly Hotel Riu Garoé. An airport shuttle (available 24 hours) is available for a fee.

Smoking is allowed in designated areas at this 4-star Puerto de la Cruz hotel.

  • 190 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • Built in 2002
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Beauty salon
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
Hotel Riu Garoé offers 190 accommodations with minibars and complimentary bottled water. Rooms open to furnished balconies or patios. Flat-screen televisions come with satellite channels. Bathrooms include showers, bathrobes, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is provided daily.

SPA GAROE has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.

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  • Breakfast included
  • All inclusive plans available
  • Kids pool
4.4 out of 5, Excellent, 206 reviews
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The price is $103
Jul 5 - Jul 6
Total with taxes and fees
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Property amenities

Family friendly

  • Children's pool
  • Free area shuttle
  • Free rollaway/extra bed
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free area shuttle
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Library
  • Mini golf
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Racquetball/squash
  • Table tennis
  • Tennis lessons

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property enforces a smart-casual dress code during dinner at the restaurant, which includes long trousers for men.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 80.00 per vehicle (one-way, maximum occupancy 7)
  • In-room safe fee: EUR 2 per day
  • Spa fee: EUR 15

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Riu Garoé Puerto de la Cruz
Hotel Riu Garoé Puerto de la Cruz
Hotel Riu Garoé Hotel
Hotel Riu Garoé Puerto de la Cruz
Hotel Riu Garoé Hotel Puerto de la Cruz

Frequently asked questions

How close is Hotel Riu Garoé to the airport?

Hotel Riu Garoé is 15.9 mi (26-min drive) away from the Santa Cruz de Tenerife (TFN-Tenerife North) airport, the closest popular airport to the property.

Does Hotel Riu Garoé have an airport shuttle?

Hotel Riu Garoé offers an airport shuttle 24 hours a day, for a charge of EUR 80.00 per vehicle, one-way.

How close is Hotel Riu Garoé to the beach?

This hotel is 1.3 mi (7-min drive) from Playa de San Telmo and 1.4 mi (7-min drive) from Playa Martianez. Don't forget your sunscreen!

Does Hotel Riu Garoé offer free breakfast?

Hotel Riu Garoé does not offer free breakfast.

Is there a casino at Hotel Riu Garoé?

No, there is no casino at this hotel, but Casino Puerto de la Cruz (3-min drive) is nearby.

What time is check-in at Hotel Riu Garoé?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Hotel Riu Garoé?

Free parking is not available at this hotel.

Does Hotel Riu Garoé have a pool?

Hotel Riu Garoé features an outdoor pool and a children's pool.

Does Hotel Riu Garoé have a restaurant?

Yes, there are 2 restaurants on site.

Does Hotel Riu Garoé have a spa?

Pamper yourself with a day at SPA GAROE, where you can enjoy hot stone massages, body wraps, and reflexology.

How close is Hotel Riu Garoé to downtown Puerto de la Cruz?

Hotel Riu Garoé is 1 mi away from Puerto de la Cruz.

Hotel Riu Garoé Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 115 out of 157 reviews
Rating 8 - Good. 41 out of 157 reviews
Rating 6 - Okay. 1 out of 157 reviews
Rating 4 - Poor. 0 out of 157 reviews
Rating 2 - Terrible. 0 out of 157 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very large, spacious, and beautiful setup that is away enough from the really busy part of the town, but still very reachable. Everything for our stay was excellent.
Stayed 6 nights in Oct 2024
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable and clean, the toiletries provided were excellent and the staff was polite and helpful. Accommodations match the price, totally worth it.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really wonderful stay here with our three children. Beautiful hotel and sorroundings, delicious food catering to different tastes, super friendly, helpful staff. Everything works seamlessly and smoothly and we felt really well looked after. Hope we can come back soon!
Stayed 7 nights in Feb 2023
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel and staff

Can only recommend this excellent hotel. Nice room, nice facilities and nice surroundings. The quality of the food in the restaurant was surprisingly good. All staff were amazing: Professionel, serviceminded, friendly incl child friendly and smiling😊 Only some few wishes for improvement: Better quality of food in bar menu and shampoo + conditioner in the bathroom.
Stayed 7 nights in Feb 2023
Verified

10/10 Excellent

Maja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurant food what is important when you are with little child. Big thanks to mr Marcos. It is great that they think on every detail so that your stay is really a pleasure.
Stayed 7 nights in Nov 2023
Verified

10/10 Excellent

Maria del Mar Velasco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Jul 2025
Verified

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities
Fenomenal
Stayed 6 nights in Jul 2024
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an enjoyable 3 nights stay at the Rui Garoe. We had room 409 with a private balcony overlooking the pool. The room was a good size, clean and smart. Huge comfortable bed. Staff were all very welcoming and helpful, well kept grounds and we did hire a car and found a free parking space outside easily. The location is ideal, very quiet on the edge of town. There was a shuttle bus to town but had fewer seats than those waiting to go. We walked into town which took 20 minutes and was good exercise back uphill! - it's a nice route with lovely views of the coast. We also used local buses to get around and walk along the coast. Breakfast and Dinner were of a very high standard. Huge choice and lots of fresh fruit and vegetables. There were freshly cooked choices with daily changes. We don't normally like inclusive options, but this was a pleasant surprise. A couple of small grumbles, only because this is trying hard and very nearly a top quality hotel. To be able to use the safe in your room (that's already there) the charge is €2 per day - that's a first. The only other gripe is the complete absence of free drinking water around the hotel. Most guests bought water at the nearby convenience store. We would recommend the hotel and come to stay again.
Route down to town
Pool looking up at our room top centre
Room 409
View
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely

Hello, this was a beautiful hotel. It is very clean and well designed. People are friendly and attentive to details. The pool area is lovely. Food is excellent; I would have preferred natural orange juice, although they have other natural juices. They had some vegetarian and gluten-free options. There is a library, a few games and the nightly entertainment was nice. The prices at the bar and buffet were very acceptable. We had a beautiful view of the ocean. Overall, this was a lovely stay!
Stayed 7 nights in Apr 2023
Verified

8/10 Good

Douha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very clean resort in a beautiful neighborhood. Our room was updated and comfortable. In terms of the location, it is possible to walk to the city center within 25 min but the way back is uphill. The shuttle runs only during the day. One way taxi service is around 6 euros. We had the half board meal option. There was one buffet restaurant for all of the meals. While there was a lot of selection, the food is bland and repetitive every day. It is the same every day with minor variations. If you are staying for many days, it is better not to take the dinner. The hotel caters to mature guests. There wasn’t any music at the pool or any activities. The evening entertainment was low key. Overall, it was a nice quiet hotel in peaceful surroundings away from the center.
Stayed 7 nights in Sep 2025
Verified

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with a good buffet

All in all it was great. Not ideal was that the mattress was pretty worn out, something I def. would not expect from a 4* star hotel. Als were the bed sheets replaced even though we did not put the card on the bed where it says we will decide...only if we put the card on the bed the sheets will be replaced. Seems like green washing if not sticking to their sustainability rules... The buffet is good - lots of choices (great bread at breakfast) and there is always something else available (dinner), just some details: - Breakfast: Orange Juice/Drinks are at about room temperature, they could at least be cooled a little bit. Scrambled eggs are tasteless/horrible! Probably stretched and at least use a bit of salt!! - Dinner: Also partly rather tasteless, simply no spices being used. Probably target audience rather people 60+ that like it less salted etc...still it could have some more flavour! (also especially as we are in spain, a paella needs to taste line a paella). Again, overall really good, pretty warm and fresh. Recommend this hotel.
Stayed 7 nights in May 2025
Verified

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Some good, some bad but overall a welcoming stay

For a 4 star, top 100 hotel in the world, there were some experiences I had with it—good and bad. Bad: the WiFi goes in and out quite a bit. Not sure if it’s just a bad connection or too many people using it at once but it has been down for multiple times during our 8 night stay. Make sure to have some shows and movies downloaded. Bad: the shower floods easily. My wife used the handheld shower head since it spread less water onto the floor than the rainfall shower head. Whole bathroom floor is soaked if you use the rainfall head. Bad: I’m not sure if it’s the hotel or if it’s because I’m American but there was no microwave anywhere in the hotel. If you got leftovers from one of the amazing restaurants down the street, you can’t heat it back up since there’s no microwave or toaster or anything of the such in the hotel. So if you go out to eat, make sure to eat it all or trash it when you’re done. Good: the spa was absolutely fantastic. Everything was priced fairly for what you get and how long you get it for. The care of the massages and spa was unbeatable. Best spa my wife and I have ever gone to. Good: although there are no microwaves in the hotel, there is breakfast buffet from 0800-1030, an outdoor bar open after that, dinner buffet from 1815-1945 or 2015-2145, and an indoor bar with live music each night at the same time. So there’s honestly no need to eat out sometimes and worry about driving or parking. Good: the staff knows multiple languages.
Stayed 8 nights in Nov 2023
Verified

8/10 Good

Ariel

Liked: Cleanliness, amenities, property conditions & facilities
No te ponen agua o jugos en la cena para poderte vender el agua
Stayed 14 nights in Sep 2025
Verified

10/10 Excellent

Théo

Liked: Cleanliness, staff & service, property conditions & facilities
Un séjour mémorable dans un hôtel de qualité avec du personnel vraiment attentif à satisfaire nos attentes, au top
Stayed 10 nights in Jun 2025
Verified

10/10 Excellent

Jean philippe christian

Liked: Cleanliness, amenities, property conditions & facilities
Nous avons passé un super séjour en demi pension avec un personnel formidable et une restauration de qualité. Tout est fait pour nous satisfaire. Un grand merci! Nous reviendrons sûrement
Stayed 10 nights in Jun 2025
Verified

8/10 Good

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Zimmer sind sehr schön und sauber . Die Mitarbeiter sind überaus freundlich und hilfsbereit
Stayed 6 nights in Jun 2025
Verified

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel encantador. Buena comida y staff muy amables

Mi marido y yo nos quedamos en el hotel para pasar un fin de semana largo a principios de mayo. El hotel esta en perfecta condiciones, todo muy limpio y las habitaciones muy modernas. El buffet espectacular en el desayuno y en la cena y habia muchisima variedad. Todo el staff del hotel son muy amables y simpáticos y nos hicieron sentir como en casa. Lo único que nos fallo fue el tiempo que hacia un pelin de frío pero aún asi pudimos relajar. La unica pena es que no haya playa cerca!
Stayed 4 nights in May 2025
Verified

8/10 Good

ENDIKA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones estaban bien y el personal era amable. Además la comida también estaba buena. Una de las cosas que echamos de menos fue tener algun paseo por alrededores.
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Mirja Pinto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wunderschönes sauberes Hotel, nicht ein Makel, Kratzer oder Ähnliches. Tolle moderne Zimmer und sehr angenehmes Farbkonzept.
Stayed 9 nights in Apr 2025
Verified

10/10 Excellent

Jürgen

Liked: Cleanliness, staff & service, property conditions & facilities
Alles gut
Stayed 7 nights in Apr 2025
Verified

8/10 Good

Kai-Uwe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel ist sehr gepflegt, Personal in jeglichem Bereich unglaublich freundlich und zuvorkommend!
Stayed 7 nights in Apr 2025
Verified

8/10 Good

Marco

Liked: Cleanliness, staff & service
Sehr ruhig gelegene Unterkunft mit leckerem Essen. In manchen Bereichen bemerkt man, dass das Hotel bereits ins Alter gekommen ist. Es sollten die Matratzen und Bademäntel dringend ausgetauscht werden.
Stayed 8 nights in Apr 2025
Verified

10/10 Excellent

Rémi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tellement satisfait de notre sejour!!! Sport, chambre,repas,personnel... Tout est fait pour passer un bon moment. La période a dû aussi aider car pas vraiment de monde. J'y retournerai sans problème
Stayed 6 nights in Mar 2025
Verified

10/10 Excellent

amice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel calme extrêmement propre dans quartier calme en hauteur de puerto de la cruz avec facilité de se garer gratuitement autour. Personnel très serviable, souriant et poli. Les femmes de ménages, au bar, à la piscine, à l'accueil, quelques personnels au restaurant(les dames, le petit jeune, les cuistos, le responsable). Nourriture bonne, soirées agréables. Piscine avec serviettes et coussins à disposition. Possibilité d'y aller sans vraiment d'horaires de restrictions. Hôtel très beau et très arboré. Accueil très réactif pour nous changer de chambre suite à un problème dans celle initiale. Merci pour ce très agréable et reposant séjour.
Stayed 5 nights in Sep 2024
Verified

10/10 Excellent

STEFANIA

Liked: Cleanliness, staff & service, property conditions & facilities
Consiglio, ottima struttura, unica pecca un pochino fuori dal centro.
Stayed 20 nights in Aug 2024