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Tropical

3.0 star property
3-star hotel near Plaza del Charco

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Photo gallery for Tropical

Free cribs/infant beds, free WiFi, bed sheets
Breakfast, lunch and dinner served
Free cribs/infant beds, free WiFi, bed sheets
Free cribs/infant beds, free WiFi, bed sheets
Griddle

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • 24/7 front desk
  • Laundry
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Calle Puerto Viejo, 1, Puerto de la Cruz, Canary Islands, 38400
  • Place, Plaza del Charco
    ‪2 min walk‬
  • Place, Loro Park
    ‪19 min walk‬
  • Place, Lago Martianez Swimming Pools
    ‪9 min drive‬
  • Airport, Tenerife (TFS-Tenerife South)
    ‪68 min drive‬

Room options

View all photos for Double Room (2 pax)

Free cribs/infant beds, free WiFi, bed sheets

Double Room (2 pax)

  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Studio (1 pax)

Studio (1 pax) | Free cribs/infant beds, free WiFi, bed sheets

Studio (1 pax)

  • 323 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room Single Use, Balcony (1 pax)

Free cribs/infant beds, free WiFi, bed sheets

Double Room Single Use, Balcony (1 pax)

  • 323 sq ft
  • Partial ocean view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Balcony (2 pax)

Free cribs/infant beds, free WiFi, bed sheets

Double Room, Balcony (2 pax)

  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Puerto de la Cruz

Close to the beach.At this hotel, you'll be steps from Plaza del Charco and within a 15-minute walk of Garden Beach. Also, Lago Martianez Swimming Pools is within half a mile (1 km) and Taoro Park is within 2 miles (3 km).

What's nearby

  • Plaza del Charco - 2 min walk - 0.1 miles
  • Taoro Park - 8 min walk - 0.5 miles
  • La Paz Lookout - 16 min walk - 0.8 miles
  • Loro Park - 19 min walk - 1.0 mile
  • Lago Martianez Swimming Pools - 9 min drive - 1.0 mile

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 30 min drive

Restaurants

  • ‪Columbus Plaza - ‬2 min walk
  • ‪Restaurante El Pescador - ‬1 min walk
  • ‪Hannen - ‬1 min walk
  • ‪Divino - ‬1 min walk
  • ‪Cucci - ‬1 min walk

About this property

Tropical

3-star hotel near Plaza del Charco
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, a rooftop terrace, and a vending machine are also featured at Tropical.
  • 1 building
  • 35 guestrooms or units
  • 5 levels
  • Terrace on the roof
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • Elevator
  • Bar or lounge
  • 1 conference room
  • Dining venue
Tropical offers 35 accommodations with complimentary toiletries. This Puerto de la Cruz hotel provides complimentary wireless Internet access. Bathrooms include shower/tub combinations. Cribs/infant beds (complimentary) are also available. Housekeeping is provided on weekdays only.

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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free offsite parking

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • TV

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Griddle

More

  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: EUR 2 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Tropical Hotel Puerto de la Cruz
Tropical Puerto de la Cruz
Aparthotel Tropical Hotel Puerto de la Cruz
Aparthotel Tropical Hotel
Aparthotel Tropical Puerto de la Cruz
Aparthotel Tropical
Aparthotel Tropical Tenerife/Puerto De La Cruz
Tropical Hotel
Aparthotel Tropical
Tropical Puerto de la Cruz
Tropical Hotel Puerto de la Cruz

Frequently asked questions

How close is Tropical to the airport?

Tropical is 17.8 mi (30-min drive) away from the Santa Cruz de Tenerife (TFN-Tenerife North) airport, the closest popular airport to the property.

Does Tropical have an airport shuttle?

Airport shuttle services are not available at Tropical.

How close is Tropical to the beach?

This hotel is a short 11-minute walk from Garden Beach and 3-minute walk from Playa del Muelle. Don't forget your sunscreen!

Does Tropical offer free breakfast?

Tropical does not offer free breakfast.

Is there a casino at Tropical?

No, there is no casino at this hotel, but Casino Puerto de la Cruz (15-min walk) is nearby.

What time is check-in at Tropical?

Check-in start time: 2:00 PM; Check-in end time: midnight.

Is there free parking at Tropical?

Free parking is not available at this hotel.

Does Tropical have a pool?

Tropical features an outdoor pool.

Does Tropical have a restaurant?

Yes, there is a restaurant on site.

Does Tropical have a spa?

There are no spa services available at this hotel.

How close is Tropical to downtown Puerto de la Cruz?

Tropical is 0.2 mi away from Puerto de la Cruz.

Tropical Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 9 out of 59 reviews
Rating 8 - Good. 21 out of 59 reviews
Rating 6 - Okay. 22 out of 59 reviews
Rating 4 - Poor. 3 out of 59 reviews
Rating 2 - Terrible. 4 out of 59 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Barrington

Disliked: Staff & service
The property was about 100 km away from where it was advertised...SCAM ADVERTISING!!!
Stayed 2 nights in Nov 2023

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Central hotel

I had a budget room but there were other options with balcony. No foyer to sit in. Breakfast good with plenty of variety. The kitchen in the apartment option was pretty poor. Good central location, so noisy. Nice roof top terrace with tiny pools.
Stayed 7 nights in Jan 2020

6/10 Okay

Muriel

Liked: Cleanliness

Well located- get what you pay for.

If you want a budget apartment in the centre of old Puerto de la Cruz, then this could work for you. Good points; 1.space- we had a bedroom kitchenette, balcony (note- not all rooms have balconies) and bathroom; 2.Efficient lift (only one) and level access; 3.24 hour reception desk with a willingness to solve problems; 4.Cleaning at high standard- in room cleaning 6 days per week (not Sundays) and pleasant, accommodating staff; 5.Excellent location. Not so good points 1.Could do with some refurbishment; 2.Restaurant always looked closed- saw ONE person taking breakfast on our 18 day holiday; 3.Swimming pool extremely tiny 4.No soft seating i.e. no arm chairs/sofas either or small space at reception; 5. kitchen equipped with microwave and hob, but ovens out of use. 6.No air-conditioning or fans.
Stayed 18 nights in Oct 2019

8/10 Good

TERRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Penthouse suite.

Upon checking in was switched to the Park Plaza Hotel and allocated a room on the hotel roof next to the pool. Very peaceful as this was the only room on that level. Very handy for all the bars and restaurants in the area.
Stayed 7 nights in Jan 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities
Whatever it say when we reserved was not there. No balconey .the sheets so old .very cold at night and heating . The elevater most the days was out of order .the noise construction until very lait in the night . The front desk girl she is very bad
Stayed 6 nights in Jan 2019

2/10 Terrible

Gemma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

EXTREMELY unsatisfactory and unprofessional.

The hotel was highly unsatisfactory. We arrived at the hotel to find no towels placed into the room. The room itself was extremely dated. The beds were incredibly firm and as dated as the room itself. The sheets were not white and of questionable cleanliness. When we asked for towels, the desk told us that the cleaning ladies would enter our room (when we were not there, but our bags were) to place some in the bathroom. After returning to take showers, we realized that the room did not have a hair dryer like it was listed on their website. At first we were told that we should come to the front desk to get one. When we went downstairs, they said that they did not have it and would send it up with a cleaning lady later. We waited for half of an hour and called the front desk again. They claimed that they had left it in the room, which they had not, with an increasingly annoyed tone. We returned to the front desk and were told that there was NO hairdryer included with the room. We showed them that a hair dryer was listed on their website. They claimed that that was a mistake, they will be contacting their website producer to change that and that they had placed one in our room now. Previously, the cleaning lady had placed our hairdryer in the OTHER room 207. Seeing as the hotel is two hotels in one, with repeating room numbers, they had placed it in the wrong room. Meaning they had entered ours and another guests room many times without the guests present.
Stayed 1 night in Jan 2019

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Tropical, Plaza del Charco

Tropical is an old hotel in Plaza del Charco, doesn't look much from outside, and dated inside, but clean, comfortable beds and friendly staff. Location is very lively, all day and loud music in the cafe bar below at night. Depends how you look at it, for me free entertainment, I love it, but not for people who like quiet locations.

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Peter, Suffolk, England

Liked: Staff & service
Disliked: Cleanliness, room comfort

close to everything

Bed uncomfortable, no balcony, pool on topof 7th floor, breakfast good,excellent location.

4/10 Poor

Lillian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room cleaned 6 days a week

The hotel was very basic but the staff were helpful kitchen was only very basic not. What we were expecting

10/10 Excellent

John, Nova Scotia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location, Good Value.

This turned out to be a great hotel. We stayed in this hotel for 3 nights. Puerto is not new to us, and we chose it because of its location…..very central. It is very clean, and all staff that we met were very friendly. It serves a great buffet breakfast. The rooms spacious and well equipped. During our stay we used the roof top pool once, and it appeared that they were re-constructing a second pool almost adjacent to it. For a 3 star hotel its better than most. We will return.

6/10 Okay

Brian, Callao Salvaje

Liked: Cleanliness

Out and about town

Birthday celebration for two nights. Did not initially get the room we had hoped for (we have stayed there before) but know now which room/floor to ask for next time.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad hotel

The hotel is not clean. The costumer attention is poor.

6/10 Okay

LAURENCE

Liked: Cleanliness, staff & service

Découverte de Tenerife

Hotel joli à l'extérieur mais les chambres sont vieilles.
Stayed 1 night in Nov 2023

6/10 Okay

Mette

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Dårlig senger. Dårlig renhold.
Stayed 21 nights in Mar 2022

8/10 Good

Jannie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pænt og rent

Central beliggenhed, med rimelig størrelse på værelset. Smart at køkken delen er gemt bag døre. En smal altan med 2 stole. Sød og rar betjening og pænt rent. God gåafstand til det meste af byen.
Stayed 14 nights in Dec 2021

10/10 Excellent

roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Esperienza positiva ottima struttura

Stayed 3 nights in Oct 2021

8/10 Good

Mette

Stayed 17 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vistas increíbles y genial trato. Repetiré sin duda
Stayed 3 nights in Apr 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

6/10 Okay

Verified traveler

Stayed 7 nights in Sep 2020

6/10 Okay

Verified traveler

Stayed 7 nights in Sep 2020

6/10 Okay

Jose, Coruña

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Calidad precio aceptable. La gente de recepcion muy amables, las instalaciones mejorables en muchos aspectos, la limpieza de habitaciones muy por encima. Que menos que pasar una escoba al balcon y un trapo al espejo del baño. Ubicacion buena, en las fechas que fuimos y por el tema covid, tranquilidad absoluta.
Stayed 7 nights in Sep 2020

8/10 Good

Svitlana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2020

8/10 Good

hans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

puert de la cruse

perfekt läge l centrum nära allt. kom lagom till karnevalen då där var fest hela natten
Stayed 10 nights in Feb 2020