6/10 Okay
Allison S.
Jun 19, 2024
Liked: Cleanliness
Nice house, but beware of surprise fees
The house was very nice, however, there were some issues when booking that people should be aware of. We booked the house, paid it in full, and then were contacted by the host and told that if we wanted sheets & towels, there would be an extra fee of €60 plus an extra cleaning fee of €100. The host told us the fees were to be paid upon arrival in cash. These extra fees were never mentioned in the listing. They were a total surprise.
I questioned the host & was told that this is how it is done in France. I contacted VRBO & talked to 3 different reps, but they seemed more concerned the host was trying to charge us outside of the app (so VRBO doesn’t get their cut) than the fact that the host was charging us extra by surprise. VRBO wasn’t very helpful. They told me the host was not allowed to charge me extra, but they wouldn’t enforce the policy. They said to just leave a bad review because “no host wants a bad review,” but that doesn’t help if I arrive at the house & there are no sheets/towels.
Eventually, they had the host remove the €60 fee, but we still had to pay the cleaning fee. I suggest if you want to rent this house, you speak with the host BEFORE you book the property, & make sure that there will be no surprise fees.
The house is nice, especially the garden. The bathroom is new. However, the beds & pillows are not super comfortable. It’s a good location to explore Normandy & WWII sites.
The woman who met us at the beginning & end, Sylvie, was really lovely.
Allison S.
Stayed 3 nights in Jun 2024