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Charlevoix Inn & Suites SureStay Collection by Best Western

2.0 star property
Golf hotel near Lake Michigan

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Photo gallery for Charlevoix Inn & Suites SureStay Collection by Best Western

Exterior
Pool
Lobby
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Pillowtop beds, iron/ironing board, free cribs/infant beds
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
800 Petoskey Ave, Charlevoix, MI, 49720
  • Place, Lake Charlevoix
    ‪7 min walk‬
  • Place, Artform Fabricating
    ‪7 min walk‬
  • Place, Lake Chalevoix Depot Beach
    ‪13 min walk‬
  • Airport, Pellston, MI (PLN-Pellston Regional)
    ‪64 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(30 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (1st Floor;Pet Friendly)

Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (1st Floor;Pet Friendly)

7.4 out of 10
Good
(6 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

7.6 out of 10
Good
(14 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(28 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

8.2 out of 10
Very good
(13 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Refrigerator & Microwave, Courtyard View (Pet Friendly)

Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Refrigerator & Microwave, Courtyard View (Pet Friendly)

  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 Queen Bed, Refrigerator & Microwave, Courtyard View

  • Sleeps 2
  • 1 Queen Bed

Suite, 1 Queen Bed, Refrigerator & Microwave, Courtyard View (with Sofabed)

  • Sleeps 4
  • 1 Queen Bed

Suite, 1 King Bed, Patio, Courtyard View (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

About the neighborhood

Charlevoix

Near the airport.Your stay at this Charlevoix hotel places you within a 10-minute walk of Lake Charlevoix and Artform Fabricating. Lake Michigan and Mt. McSauba Recreation Area are also within 2 miles (3 km).

What's nearby

  • Lake Charlevoix - 7 min walk - 0.4 miles
  • Artform Fabricating - 7 min walk - 0.4 miles
  • Lake Chalevoix Depot Beach - 13 min walk - 0.7 miles
  • Mt. McSauba Recreation Area - 16 min walk - 0.9 miles
  • Mushroom House - 5 min drive - 1.9 miles

Getting around

  • Cherry Capital Airport (TVC) - 59 min drive

Restaurants

  • ‪Harbor View Cafe - ‬3 min drive
  • ‪Charlevoix Dairy Grille - ‬4 min drive
  • ‪The Bridge Street Tap Room - ‬3 min drive
  • ‪The Villager Pub - ‬3 min drive
  • ‪Pizza Hut - ‬4 min drive

About this property

Charlevoix Inn & Suites SureStay Collection by Best Western

Golf hotel near Lake Michigan
A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is available daily. A hot tub, barbecue grills, and a vending machine are also featured at Charlevoix Inn & Suites SureStay Collection by Best Western. Free self parking is available.

This Charlevoix hotel is smoke free.

  • 60 guestrooms or units
  • 3 levels
  • Continental breakfast (free)
  • Business center (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
Charlevoix Inn & Suites SureStay Collection by Best Western offers 60 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Beds feature pillowtop mattresses. 39-inch LED televisions come with premium cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Charlevoix hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

Similar properties

Lobby
AmericInn by Wyndham Charlevoix
  • Pool
  • Hot tub
  • Breakfast included
  • Pet friendly
4.1 out of 5, Very Good, 981 reviews
$65 nightly
The price is $73
Jan 25 - Jan 26
Total with taxes and fees
AmericInn by Wyndham Charlevoix

Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 9-hole adjacent golf course
  • Hot tub
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 39-inch LED TV with premium cable channels
  • iPod dock
  • MP3 dock

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector and outdoor lighting in each accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charlevoix Inn
Charlevoix Hotel Charlevoix
Charlevoix Inn And Suites
Charlevoix Inn Suites
Charlevoix Inn Suites SureStay Collection by Best Western

Frequently asked questions

How close is Charlevoix Inn & Suites SureStay Collection by Best Western to the airport?

Charlevoix Inn & Suites SureStay Collection by Best Western is 35.3 mi (43-min drive) away from the Pellston, MI (PLN-Pellston Regional) airport, the closest popular airport to the property.

Does Charlevoix Inn & Suites SureStay Collection by Best Western have an airport shuttle?

Airport shuttle services are not available at Charlevoix Inn & Suites SureStay Collection by Best Western.

How close is Charlevoix Inn & Suites SureStay Collection by Best Western to the beach?

This hotel is 0.8 mi (3-min drive) from Lake Chalevoix Depot Beach and 1.2 mi (2-min drive) from Charlevoix Beach. Don't forget your sunscreen!

Does Charlevoix Inn & Suites SureStay Collection by Best Western offer free breakfast?

Charlevoix Inn & Suites SureStay Collection by Best Western offers free continental breakfast every day from 6:30 AM to 9:30 AM.

Is there a casino at Charlevoix Inn & Suites SureStay Collection by Best Western?

No, there is no casino at this hotel.

What time is check-in at Charlevoix Inn & Suites SureStay Collection by Best Western?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Charlevoix Inn & Suites SureStay Collection by Best Western?

This hotel offers free self parking.

Does Charlevoix Inn & Suites SureStay Collection by Best Western have a pool?

Charlevoix Inn & Suites SureStay Collection by Best Western does not have a pool.

Does Charlevoix Inn & Suites SureStay Collection by Best Western have a spa?

There are no spa services available at this hotel.

How close is Charlevoix Inn & Suites SureStay Collection by Best Western to downtown Charlevoix?

Charlevoix Inn & Suites SureStay Collection by Best Western is 1.1 mi away from Charlevoix.

Charlevoix Inn & Suites SureStay Collection by Best Western Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 382 out of 1000 reviews
Rating 8 - Good. 293 out of 1000 reviews
Rating 6 - Okay. 185 out of 1000 reviews
Rating 4 - Poor. 102 out of 1000 reviews
Rating 2 - Terrible. 38 out of 1000 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

JOHN, FENTON

Stayed 1 night in Dec 2025

10/10 Excellent

JOHN, FENTON

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice stay. Only down side was the pool area is under construction, and not accessible.
Stayed 1 night in Dec 2025

4/10 Poor

William

Disliked: Staff & service, property conditions & facilities
Hot tub not working Room was by some hot water pipes that made a loud banging noise for several hours
Stayed 1 night in Oct 2025

10/10 Excellent

Angela, East China

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

4/10 Poor

Erik

Traveled with family
Disliked: Staff & service

I wouldn't stay here if it was free!

This might have been the worst hotel, in regards to service, that I have ever stayed. The check-in process was good and the guy that checked us in was very nice. Sadly, everyone else that I witnessed at the front desk never smiled when they were talking to me, or anyone else. Or, when we walked past the desk, they never looked up from their computer to even acknowledge you. The rooms had a little issue as well. The fluorescent lights above the bed and desk area did not all work. There was mold in the shower. When we opened up the window, there were a pile of dead flies in the corner of the sill. They put us in an adjoining room without asking if that was ok. Back in my hotel days, we made sure it was good with the guest before we put them in the room. If it was all we had, then we let them know instead of them being surprised by it. We could hear our neighbors talking very easily. The people above us were very heavy footed, so you could hear every step they made. When I asked about checking out early, I was told that there was a early check out penalty. What?? We were staying from Saturday to Wednesday, check out on Thursday. I asked on Monday evening and I was told that if I checked out early, they were going to charge me through Wednesday. I have never heard of that. I will never stay at this hotel again.
Stayed 5 nights in Oct 2025

2/10 Terrible

Kurt

Disliked: Staff & service
We traveled 6 hrs. and made reservations there because there was a hottub. Upon arrival late in the evening, the hottub was unavailable! The pool had COLD water being pumped into as verified by other guests, also. When brought to management attention, they sai “you could have went somewhere else! Again. ARRIVING IN THE EVENING
Stayed 1 night in Oct 2025

8/10 Good

Sheryl and William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairly good selection of food for breakfast; however, very crowded and hard to find place to sit. Room nice with king bed.
Stayed 1 night in Oct 2025

6/10 Okay

Gregory, Naples

Liked: Cleanliness, property conditions & facilities
Clean
Stayed 1 night in Oct 2025

4/10 Poor

Robert

Traveled with family
Liked: Staff & service
Tiny room . Like a three story motel. Room did not warrent the price per night of $304.
Stayed 5 nights in Oct 2025

8/10 Good

Clinton

Liked: Cleanliness, staff & service
The property was very pet and family friendly!
Stayed 2 nights in Oct 2025

6/10 Okay

Mary

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very very small , had to move to a suite to accommodate two adults and one child! Expensive move but necessary! Hot tub out of order and pool was freezing!
Stayed 2 nights in Oct 2025

10/10 Excellent

Dominique

Stayed 4 nights in Oct 2025

10/10 Excellent

Mary

Liked: Cleanliness
Clean slightly dated hotel. Bed was comfortable, breakfast was good, staff are lovely. Didn’t use pool or hot tub.
Stayed 2 nights in Oct 2025

2/10 Terrible

Linda

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2025

6/10 Okay

Ron

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
This property was reasonably priced. Staff was friendly Breakfast good Carpets are dirty and it needs some updating
Stayed 1 night in Oct 2025

8/10 Good

Rosemary, Ashland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

Justo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and safe place. Price is reasonable compared to other places.
Stayed 1 night in Oct 2025

10/10 Excellent

Kathy

Comfortable beds
Stayed 1 night in Oct 2025

10/10 Excellent

Dominique

Stayed 4 nights in Sep 2025

6/10 Okay

Catherine

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The location was perfect for the wedding we were attending. Within a few miles. This hotel just needs a lot of updating especially for the price. Everything— the shower, the beds, the cabinet for clothes, the towels,etc.were very old and worn. For $200 a night, it should be much better. Staff were great. Liked complimentary water. Seemed to be enough parking.
Stayed 2 nights in Oct 2025

10/10 Excellent

dave

Stayed 1 night in Oct 2025

4/10 Poor

Lisa

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
When I checked in it was little late. I feel like the host was not very friendly. Then I put me on floor with a bunch of guys that was partying most of the night. My room did not have a phone so I could not a notify the front desk.
Stayed 1 night in Sep 2025

8/10 Good

Patrick, Manistee

Stayed 1 night in Sep 2025

10/10 Excellent

jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean n quiet. Rooms very nice and spacious !
Stayed 1 night in Sep 2025

2/10 Terrible

Dana

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
For almost $200 a night my expectations were a little higher. While the room was not dirty, it didn't feel clean. Just an older hotel, but just didn't feel it was worth the money. We actually left one night early because my daughter has anxiety about cleanliness, so we just drove home thru the night rather than stay.
Stayed 2 nights in Sep 2025