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Hotel New Otani Osaka

5.0 star property
5-star luxury hotel near Osaka-jō Hall

Choose dates to view prices

Photo gallery for Hotel New Otani Osaka

Exterior
Property video
11 restaurants, breakfast, lunch served; local and international cuisine
Lobby
Daily buffet breakfast (JPY 5520 per person)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
1-4-1 Shiromi Chuo-ku, Osaka, Osaka-fu, 540-8578
  • Place, Osaka Castle Park
    ‪1 min walk‬
  • Place, Osaka-jō Hall
    ‪4 min walk‬
  • Place, Osaka Castle
    ‪11 min walk‬
  • Airport, Osaka (KIX-Kansai Intl.)
    ‪65 min drive‬

Room options

View all photos for Economy Double Room, Non Smoking, Town View

In-room safe, blackout drapes, iron/ironing board, free wired internet

Economy Double Room, Non Smoking, Town View

9.0 out of 10
Wonderful
(12 reviews)
  • City view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room, Non Smoking, Castle View

Superior Double Room, Non Smoking, Castle View | In-room safe, blackout drapes, iron/ironing board, free wired internet

Superior Double Room, Non Smoking, Castle View

9.4 out of 10
Exceptional
(18 reviews)
  • Park view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Twin Room, Non Smoking, Town View

In-room safe, blackout drapes, iron/ironing board, free wired internet

Superior Twin Room, Non Smoking, Town View

9.4 out of 10
Exceptional
(47 reviews)
  • City view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Twin Room, Non Smoking, Castle View

Superior Twin Room, Non Smoking, Castle View | In-room safe, blackout drapes, iron/ironing board, free wired internet

Superior Twin Room, Non Smoking, Castle View

9.6 out of 10
Exceptional
(25 reviews)
  • Park view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Triple Room, Non Smoking, Town View

Superior Triple Room, Non Smoking, Town View | In-room safe, blackout drapes, iron/ironing board, free wired internet

Superior Triple Room, Non Smoking, Town View

9.4 out of 10
Exceptional
(18 reviews)
  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 5
  • 3 Twin Beds

View all photos for Economy Triple Room, Non Smoking, Town View

Economy Triple Room, Non Smoking, Town View | In-room safe, blackout drapes, iron/ironing board, free wired internet

Economy Triple Room, Non Smoking, Town View

9.8 out of 10
Exceptional
(11 reviews)
  • City view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 5
  • 3 Twin Beds

View all photos for Single Room, Non Smoking, Town View

In-room safe, blackout drapes, iron/ironing board, free wired internet

Single Room, Non Smoking, Town View

9.4 out of 10
Exceptional
(18 reviews)
  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Single Room, Smoking, Town View

In-room safe, blackout drapes, iron/ironing board, free wired internet

Single Room, Smoking, Town View

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Run of The House, Smoking

In-room safe, blackout drapes, iron/ironing board, free wired internet

Run of The House, Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Junior Suite, Non Smoking

Junior Suite, Non Smoking | In-room safe, blackout drapes, iron/ironing board, free wired internet

Junior Suite, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • Park view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds) | In-room safe, blackout drapes, iron/ironing board, free wired internet

Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

8.8 out of 10
Excellent
(8 reviews)
  • Park view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Large Twin Beds and 2 Twin Beds

View all photos for Economy Triple Room, Non Smoking, Castle View

Economy Triple Room, Non Smoking, Castle View | In-room safe, blackout drapes, iron/ironing board, free wired internet

Economy Triple Room, Non Smoking, Castle View

8.4 out of 10
Very good
(8 reviews)
  • Park view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 5
  • 3 Twin Beds

View all photos for Run of The House, Non Smoking

In-room safe, blackout drapes, iron/ironing board, free wired internet

Run of The House, Non Smoking

8.2 out of 10
Very good
(13 reviews)
  • City view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Deluxe Double Room, Non Smoking, Castle View

In-room safe, blackout drapes, iron/ironing board, free wired internet

Deluxe Double Room, Non Smoking, Castle View

10.0 out of 10
Exceptional
(6 reviews)
  • Park view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Twin Room, Non Smoking, Castle View

In-room safe, blackout drapes, iron/ironing board, free wired internet

Deluxe Twin Room, Non Smoking, Castle View

10.0 out of 10
Exceptional
(1 review)
  • Park view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Economy Double Room, Smoking, Town View

In-room safe, blackout drapes, iron/ironing board, free wired internet

Economy Double Room, Smoking, Town View

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Triple Room, Non Smoking, Castle View

Superior Triple Room, Non Smoking, Castle View | In-room safe, blackout drapes, iron/ironing board, free wired internet

Superior Triple Room, Non Smoking, Castle View

8.6 out of 10
Excellent
(15 reviews)
  • Park view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 5
  • 3 Twin Beds

View all photos for Family Suite for 4 People Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free wired internet

Family Suite for 4 People Non-Smoking

9.8 out of 10
Exceptional
(7 reviews)
  • Park view
  • 753 sq ft
  • 1 bedroom
  • Sleeps 6
  • 4 Large Twin Beds

View all photos for Japanese Suite, Non Smoking, City View

Japanese Suite, Non Smoking, City View | In-room safe, blackout drapes, iron/ironing board, free wired internet

Japanese Suite, Non Smoking, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 6
  • 4 Twin Futons

View all photos for Superior Double Room, Non Smoking, Town View

In-room safe, blackout drapes, iron/ironing board, free wired internet

Superior Double Room, Non Smoking, Town View

9.6 out of 10
Exceptional
(31 reviews)
  • City view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite - Selected at Check-in Non Smoking

43-inch Smart TV with digital channels

Suite - Selected at Check-in Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Park view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

View all photos for Deluxe Triple Room, Non Smoking, Town View

Deluxe Triple Room, Non Smoking, Town View | In-room safe, blackout drapes, iron/ironing board, free wired internet

Deluxe Triple Room, Non Smoking, Town View

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Luxury Connecting Suite, 4 Adults, Castle View

Luxury Connecting Suite, 4 Adults, Castle View | In-room safe, blackout drapes, iron/ironing board, free wired internet

Luxury Connecting Suite, 4 Adults, Castle View

10.0 out of 10
Exceptional
(2 reviews)
  • Park view
  • 1184 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 4 Large Twin Beds

View all photos for Suite for 3persons Selected at Check-in Non Smoking

43-inch Smart TV with digital channels

Suite for 3persons Selected at Check-in Non Smoking

8.0 out of 10
Very good
(1 review)
  • Park view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 1 Twin Bed

View all photos for Luxury Junior Suite, High Floor, Non-smoking

Luxury Junior Suite, High Floor, Non-smoking | In-room safe, blackout drapes, iron/ironing board, free wired internet

Luxury Junior Suite, High Floor, Non-smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Park view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

View all photos for Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed

Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed | Living room | 43-inch Smart TV with digital channels

Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed

10.0 out of 10
Exceptional
(1 review)
  • Park view
  • 747 sq ft
  • Sleeps 5
  • 3 Twin Beds

View all photos for Deluxe Single Room, Non Smoking

Deluxe Single Room, Non Smoking | In-room safe, blackout drapes, iron/ironing board, free wired internet

Deluxe Single Room, Non Smoking

9.4 out of 10
Exceptional
(22 reviews)
  • City view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Suite for 5 People Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free wired internet

Family Suite for 5 People Non-Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Park view
  • 753 sq ft
  • 1 bedroom
  • Sleeps 7
  • 4 Large Twin Beds and 1 Twin Bed

View all photos for Deluxe Studio, Non Smoking (Family Studio Town view for 4 persons)

In-room safe, blackout drapes, iron/ironing board, free wired internet

Deluxe Studio, Non Smoking (Family Studio Town view for 4 persons)

  • City view
  • 647 sq ft
  • 1 bedroom
  • Sleeps 6
  • 4 Large Twin Beds

View all photos for Executive Junior Suite, Non Smoking

Executive Junior Suite, Non Smoking | In-room safe, blackout drapes, iron/ironing board, free wired internet

Executive Junior Suite, Non Smoking

  • Park view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Osaka

Heart of Osaka.Within a 15-minute walk of this Chuo hotel, you'll find Osaka-jō Hall and Osaka Castle. Dotonbori Glico Sign and Umeda Sky Building are also within 6 miles (10 km).

What's nearby

  • Osaka Castle Park - 1 min walk - 0.1 miles
  • Osaka-jō Hall - 4 min walk - 0.3 miles
  • Panasonic Square - 4 min walk - 0.3 miles
  • Osaka Castle - 11 min walk - 0.6 miles
  • Osaka Museum of History - 5 min drive - 1.6 miles

Getting around

  • Osaka Business Park Station - 4 min walk
  • Kyobashi Station - 10 min walk
  • Kansai Intl. Airport (KIX) - 61 min drive

Restaurants

  • ‪さくらダイニング - ‬3 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪マクドナルド - ‬4 min walk
  • ‪サイゼリヤ - ‬3 min walk
  • ‪コメダ珈琲店 OBPツイン21店 - ‬3 min walk

About this property

Hotel New Otani Osaka

5-star luxury hotel near Osaka-jō Hall
Hotel New Otani Osaka offers its guests a full-service spa, outdoor tennis courts, and an indoor pool. There are 11 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces.

17 meeting rooms and limo/town car service are available. A fitness center, a sauna, and a vending machine are also featured at the luxury Hotel New Otani Osaka. An airport shuttle at scheduled times and a bus station shuttle are available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Osaka hotel.

  • 1 building
  • 525 guestrooms or units
  • 18 levels
  • 11 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Built in 1986
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
Hotel New Otani Osaka offers 525 air-conditioned accommodations with safes and complimentary newspapers. 43-inch Smart televisions come with digital channels.

Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers. This Osaka hotel provides complimentary wired Internet access. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Lifeguards on site
  • Stroller

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 8:00 AM to 5:00 PM at scheduled times
  • Bus station shuttle (surcharge)
  • Limo/town car service
  • Covered self parking on site (JPY 2,000 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 5,520 for adults and JPY 3,105 for children
  • 11 restaurants
  • 2 bars/lounges
  • A coffee shop/cafe

Things to do

  • 2 outdoor tennis courts
  • Art gallery
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping mall

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in public areas
  • Cobblestone flooring in public areas
  • Doorbell and phone notification
  • Elevator (43 inch wide door)
  • Handrails in stairways (35 inches high)
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 43-inch smart TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Refrigerator

More

  • Air conditioning
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the bus station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Breakfast is not included in the Breakfast Included room rate for children ages 3 and younger who share existing bedding with parents.

Renovations and closures

The following facilities or services will be unavailable from March 9 2026 to March 12 2026 (dates subject to change):
  • Fitness facilities
  • Sauna
  • Spa
  • Spa/Beauty services
  • Swimming pool
  • Tennis courts

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 5520 for adults and JPY 3105 for children
  • Airport shuttle fee: JPY 1800 per person (one-way)
  • Airport shuttle fee per child: JPY 900 (one-way), (from 6 to 12 years old)
  • Covered self parking fee: JPY 2000 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Pool fee: JPY 6000 per night
  • Facilities fee: JPY 3850 per person and includes use of: sauna; hot tub; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

The optional pool fee varies from JPY 5,000 - 6,000 per person, per entry. The listed optional pool fee applies to guest ages 13 and older for access to the pool. The pool fee for children ages 4-12 is JPY 2,000 per person, per entry. Children ages 0-3 can access at no charge. Please contact property for more details.
For the comfort of guests using the pool areas, this property does not permit guests with tattoos to use the outdoor seasonal pool.
This property requires children 0-3 years old to wear waterproof pants in the pool.
Access to the night pool 6:30-10 PM is available for guests ages 18 and older by reservation only.

We should mention

  • Pool access available from noon to 6:00 PM.
  • One child 3 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Otani Osaka
Hotel Osaka New Otani
Hotel Otani Osaka
New Hotel Otani Osaka
New Otani Hotel Osaka
New Otani Osaka
Osaka Hotel New Otani
Osaka New Otani Hotel
Osaka Otani Hotel
Otani Hotel Osaka
Hotel New Otani
Hotel New Otani Osaka Hotel
Hotel New Otani Osaka Osaka
Hotel New Otani Osaka Hotel Osaka

Frequently asked questions

How close is Hotel New Otani Osaka to the airport?

Hotel New Otani Osaka is 12.1 mi (35-min drive) away from the Itami Airport (ITM) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel New Otani Osaka?

As of Mar 11, 2026, prices found for a 1-night stay for 2 adults at Hotel New Otani Osaka on Mar 12, 2026 start from $155, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel New Otani Osaka have an airport shuttle?

Hotel New Otani Osaka offers an airport shuttle from 8:00 AM to 5:00 PM, at scheduled times, for a charge of JPY 1800. per person, one-way.

Does Hotel New Otani Osaka offer free breakfast?

Free breakfast isn’t provided at Hotel New Otani Osaka, but buffet breakfast is offered for a fee of JPY 5520 for adults and JPY 3105 for children. It's available every day from 7:00 AM to 10:00 AM.

Is there a casino at Hotel New Otani Osaka?

No, there is no casino at this hotel.

What time is check-in at Hotel New Otani Osaka?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Hotel New Otani Osaka?

Free parking is not available at this hotel. Self parking is available for JPY 2000 per night.

Does Hotel New Otani Osaka have a pool?

Hotel New Otani Osaka features an indoor pool. Guests can enjoy pool access from noon to 6:00 PM.The pool will be unavailable from March 9 2026 to March 12 2026 (dates subject to change).

Does Hotel New Otani Osaka have a restaurant?

There are 11 onsite restaurants, offering options like local and international cuisine, garden views, and brunch.

Does Hotel New Otani Osaka have a spa?

This hotel has a spa, which features body scrubs, facials, and mani/pedis. Note that spa services and facilities will be unavailable from March 9 2026 until March 12 2026 (subject to change).

How close is Hotel New Otani Osaka to downtown Osaka?

Hotel New Otani Osaka is 1.7 mi away from Osaka.

Hotel New Otani Osaka Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1971 out of 2632 reviews
Rating 8 - Good. 462 out of 2632 reviews
Rating 6 - Okay. 131 out of 2632 reviews
Rating 4 - Poor. 34 out of 2632 reviews
Rating 2 - Terrible. 34 out of 2632 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Ye

Liked: Cleanliness, amenities, property conditions & facilities
Great view and service
Stayed 4 nights in Nov 2025

10/10 Excellent

Alfred

Stayed 3 nights in Dec 2025

10/10 Excellent

Andy

Stayed 1 night in Dec 2025

10/10 Excellent

Genevieve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, helpful staff, convenient location
Stayed 1 night in Nov 2025

10/10 Excellent

Tori

Stayed 2 nights in Nov 2025

10/10 Excellent

Tammy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent. one ceiling light was a problem
Stayed 3 nights in Dec 2025

10/10 Excellent

Wesley

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were extremely accommodating, the room was clean, the location was perfect for a couple with one day to pack in as much Osaka as possible.
Stayed 3 nights in Nov 2025

8/10 Good

Augustino

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Loved the room but their AC does not work and was told it’s old building so they blast the heater through central pump and there’s no way for individual rooms to change it to their liking. Breakfast was okay. First few mornings we had no idea there was a whole another section of food on opposite end of dining room
Stayed 3 nights in Nov 2025

10/10 Excellent

Rosa

Stayed 2 nights in Dec 2025

10/10 Excellent

Julio

Stayed 3 nights in Nov 2025

2/10 Terrible

Sam

Disliked: Cleanliness, amenities
No ac bathroom tub was clogged toilet didn’t work
Stayed 2 nights in Nov 2025

10/10 Excellent

won

Stayed 2 nights in Nov 2025

10/10 Excellent

Ellen

Stayed 2 nights in Nov 2025

10/10 Excellent

Shafiq

Stayed 4 nights in Nov 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities
Lovely staff.
Stayed 2 nights in Nov 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities
Lovely staff.
Stayed 2 nights in Nov 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities
Lovely staff.
Stayed 2 nights in Nov 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities
Lovely staff.
Stayed 2 nights in Nov 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities
Very nice staff.
Stayed 2 nights in Nov 2025

10/10 Excellent

Xiang, Deerfield

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Nov 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay, huge hotel!!!
Stayed 4 nights in Nov 2025

10/10 Excellent

Dina, Paramount

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Got a very nice room upgrade from staff was very friendly and helpful
Stayed 5 nights in Nov 2025

10/10 Excellent

Kalhana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New Hotel Otani Osaka was an absolutely great experience. The staff were extremely friendly and approachable. They were very accommodating and the room cleaning personal were too kind and helpful as well. Overall we really loved our stay at this hotel for 8days. Would highly recommend this hotel to our family and friends visiting Osaka.
Stayed 8 nights in Nov 2025

10/10 Excellent

Mary Huashow

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a very pleasant stay in Hotel New Otani Osaka for five nights. The rooms are clean, the breakfast is nice, and the location is close to the subways.
Stayed 5 nights in Nov 2025

10/10 Excellent

Tomasz, Jersey City

Liked: Cleanliness, amenities, property conditions & facilities
Great location within walking distance to the park and the castle. It is also very close to metro and JR station making it very accessible. There are several restaurants in hotel as well.
Stayed 5 nights in Nov 2025