6/10 Aceptable
Cynthia F.
23 jun. 2023
No le gustó: Limpieza
Needs improvement but great location
While this house was in a wonderful location, right on the lake, we did have several issues that negatively affected our stay. Upon arrival, there was no binder or even one page of instructions regarding the home. No instructions on how to operate the tvs or the security system, where to put trash out, etc When we turned the oven on it began to smoke! It obviously hadn't been cleaned in a while and we were unable to use it. The outbuilding with the life vests was locked and we had to hunt around til we found LOTS of old keys and had to try them all! And the additional beds in that building still had the dirty/messy sheets and blankets from the previous guests; housekeeping clearly had done nothing in there. Housekeeping didn't clean the fridge either and there was old ice cream left in the freezer. The pots and pans and dishes were all very old and worn out. I had to buy a new pan to use. It looked as though no one had vacuumed or dusted in a while. All the furniture seemed quite old and worn out. One positive note was that they provided LOTS of towels. It was a nice touch to provide small hotel toiletries, but there were 4 bottes of conditioner and only 1 shampoo. I found Vacasa's responses to my various requests for assistance very frustrating. I do not have enough characters to elaborate in this review unfortunately. I am unsure if I would be willing to rent another Vacasa property in the future.
Cynthia F.
Se hospedó 7 noches en junio de 2023