Communication with the host was great. Check in was smooth, we reported a few things that needed attention upon arrival, as directed via the check-in instructions, and what needed immediate attention was addressed promptly. The room was clean and decorated nicely, although not as spacious as the pictures imply. The hideaway bed in the wall was very comfortable, but the pull-out bed in the couch was not usable. We had to rearrange all the furniture in the living room to have enough space for the couch bed, and when we had it pulled all the way out, the balcony was blocked off, also the mattress was so uncomfortable, it wasn't usable - my son opted to sleep on the couch for the trip. The mattress in the bedroom was not comfortable and dipped in the middle. The view from the room was spectacular. The property hallways and and elevators are a bit outdated, but the lobby and pools were nice.