4/10 Poor
Amber
Traveled with family and small children
Jul 28, 2025
Disliked: Cleanliness, staff & service
Dust everywhere throughout the room. No do not disturb sign, and the room was out of Kleenex. Went and asked for both things, and they seemed inconvenienced to provide. They said we wouldn’t be having the room serviced the next day, so no sign was needed as they didn’t have any at the front desk. Asked for Kleenex, and was going to give us just a random open box instead of getting a new one for us. After pushing them to do so, we did end up getting a new box, but they seemed like they didn’t want to do their job (wasn’t asking for much) The toilet was clogged, and a housekeeper just handed us a plunger to plunge ourselves. Not that I would use the coffee pot in the room, but there was no pot in the coffee maker when we arrived, and that area was a disgusting mess. Looked like it was never restocked or cleaned. Cups that were in the room weren’t individually wrapped (don’t know if they are normally), but that is very unsanitary. The kids enjoyed the pool, and the breakfast was fine, but I don’t think we would stay here again, especially not for the price I paid. ($691 for two nights!!!!)
Amber
Stayed 2 nights in Jul 2025
