2/10 Terrible
Mary
Viaje en pareja
1 sept. 2025
No le gustó: Servicio y personal y servicios
The hotel presented well, however were hosting a function on the same night and the noise that was going through the hotel was so loud, at times the walls felt like they were vibrating. We needed to have the TV almost at the max volume to hear it. The music started at 3pm and didn't finish until 11pm. My husband had gone to complain just before this time and was told they could move us to another room (another guest was also complaining at the same time). Nobody wants to pack up and move rooms at 11pm! My issue is we had initially received a room upgrade from a queen to a quality queen, so why would you move someone closer to the noise. Ideally, it would have been good to inform your guests when checking in that you have a function and noise could be going until a certain time, giving us the opportunity to either put up with the noise or look for another hotel. If there was no function the hotel would have been ok but not being able to sleep after a very long day on the road and needing to leave early in the morning, was not a great experience. I would not recommend this hotel (when travelling to big cities like Hanoi or HCMC, we never experienced the level of noise in your room like this).
Mary
Se hospedó 1 noche en agosto de 2025
