Poor customer service, clean room, amazing hotel amenities, impractical to sleep here. The room is exactly as pictured. I really enjoyed the hotel staff, the waterfall shower, and the toiletries (smells amazing)! However…Keep in mind, the room is directly across from a baseball field with 4 huge stadium lights, and yes, they stay on ALL night. We stayed for two nights and without blackout shades or curtains, there was so much light coming in it made sleeping difficult for us all. No help from the rude host (asking if they can help in anyway is more of an insincere obligation on their part). Per the host, the shades are not meant to block sunlight but should block out streetlight (they don’t and I guess there goes sleeping in). The bathroom/ shower also smelled of mold. Besides that, it was a decent stay. If we were to stay again, we would opt for a different apartment (they all had blackout curtains) or book through the hotel directly.