Best Western Melbourne City

3.5 star property
3.5-star hotel near Melbourne Convention and Exhibition Centre

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Photo gallery for Best Western Melbourne City

Property amenity
Lobby
Courtyard Room | 1 bedroom, individually decorated, individually furnished, soundproofing
Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area | 1 bedroom, individually decorated, individually furnished, soundproofing
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Housekeeping
  • Room service
  • 24/7 front desk
  • Laundry

Explore the area

View in a map
16 Spencer Street, Melbourne, VIC, 3000
  • Place, Crown Casino
    ‪3 min walk‬
  • Place, Melbourne Convention and Exhibition Centre
    ‪3 min walk‬
  • Place, Marvel Stadium
    ‪10 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪21 min drive‬

Room options

Standard King Room

  • Sleeps 2

Standard Twin Room

  • Sleeps 2

Standard Triple Room

  • Sleeps 3

Matchbox

8.0 out of 10
Very good
(54 reviews)
  • Sleeps 1
  • 1 Twin Bed

Standard Room, 3 Twin Beds, Non Smoking

8.2 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

Standard Twin Room

7.4 out of 10
Good
(23 reviews)
  • Sleeps 2
  • 2 Twin Beds

Shoebox

8.4 out of 10
Very good
(72 reviews)
  • Sleeps 2
  • 1 Double Bed

Rooftop Apartment

  • Sleeps 2
  • 1 King Bed

Standard King Room

7.8 out of 10
Good
(11 reviews)
  • Sleeps 2
  • 1 King Bed

Shoebox Room

  • Sleeps 2

Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

  • Sleeps 2
  • 1 Queen Bed

King Apartment with Terrace

  • Sleeps 2

Rooftop Apartment

  • Sleeps 2

Matchbox

  • Sleeps 1

Guest Room

  • Sleeps 3

Courtyard Room

  • Sleeps 2

Single Room

  • Sleeps 1

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About the neighborhood

Melbourne

Melbourne Central Business District stay.Within a 10-minute walk of this Melbourne Central Business District hotel, you'll find Melbourne Convention and Exhibition Centre and Crown Casino. Also, Marvel Stadium is within half a mile (1 km) and Melbourne Central is within 2 miles (3 km).

What's nearby

  • Crown Casino - 3 min walk - 0.2 miles
  • Melbourne Convention and Exhibition Centre - 3 min walk - 0.2 miles
  • Marvel Stadium - 10 min walk - 0.6 miles
  • Melbourne Central - 15 min walk - 0.8 miles
  • Melbourne Cricket Ground - 3 min drive - 2.2 miles

Getting around

  • Southern Cross Station - 6 min walk
  • Flagstaff Station - 16 min walk
  • Melbourne Airport (MEL) - 24 min drive

Restaurants

  • ‪Palm Sugar Thai Cafe - ‬3 min walk
  • ‪Langlands Restaurant & Bar - ‬2 min walk
  • ‪The Hardware Société - ‬3 min walk
  • ‪Bistrot Bisou - ‬1 min walk
  • ‪Speakeasy HQ - ‬3 min walk

About this property

Best Western Melbourne City

3.5-star hotel near Melbourne Convention and Exhibition Centre
Along with a restaurant, there's a coffee shop/cafe on site. WiFi is free in public spaces. A rooftop terrace, a library, and tour/ticket assistance are also featured at Best Western Melbourne City.

Smoking is allowed in designated areas at this 3.5-star Melbourne hotel.

  • 1 building
  • 114 guestrooms or units
  • 5 levels
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Dining venue
Best Western Melbourne City offers 114 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. 32-inch plasma televisions come with satellite channels.

Bathrooms include showers and complimentary toiletries. This Melbourne hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and change of towels can be requested.

Similar properties

Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (AUD 25 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 10 to 35 for adults and AUD 15 to 35 for children
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Books
  • Library
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 32-inch plasma TV with cable/satellite channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 1.5 percent for credit card payments
Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 1 year old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 35 for adults, and AUD 15 to 35 for children
  • Nearby parking fee: AUD 25 per day (984 ft away)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 68932034202
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is 68932034202. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Up to 3 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Pensione
Hotel Pensione Melbourne
Melbourne Hotel Pensione
Melbourne Pensione
Melbourne Pensione Hotel
Pensione Hotel
Pensione Hotel Melbourne
Pensione Melbourne
Pensione Melbourne Hotel
Pensione Hotel Melbourne - By 8 Melbourne
Pensione Boutique Hotel Melbourne
Best Western Melbourne City Hotel
Pensione Boutique Hotel Melbourne
Best Melbourne City Hotel
Best Melbourne City Melbourne
Best Western Melbourne City Hotel
Best Western Melbourne City Melbourne
Best Western Melbourne City Hotel Melbourne

Frequently asked questions

How close is Best Western Melbourne City to the airport?

Best Western Melbourne City is 11.9 mi (19-min drive) away from the Melbourne, VIC (MEB-Essendon) airport, the closest popular airport to the property.

Does Best Western Melbourne City have an airport shuttle?

Airport shuttle services are not available at Best Western Melbourne City.

How close is Best Western Melbourne City to the beach?

This hotel is 4 mi (15-min drive) from St Kilda Beach and 7.4 mi (21-min drive) from Brighton Beach. Don't forget your sunscreen!

Does Best Western Melbourne City offer free breakfast?

Free breakfast isn’t offered at Best Western Melbourne City, but cooked-to-order breakfast is offered for a fee of between AUD 10 and 35 for adults, AUD 15 and 35 for children. It's available on weekdays from 6:30 AM to 11:00 AM and weekends from 7:00 AM to 11:00 AM.

Is there a casino at Best Western Melbourne City?

No, there is no casino at this hotel, but Crown Casino (5-min walk) is nearby.

What time is check-in at Best Western Melbourne City?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Best Western Melbourne City?

Free parking is not available at this hotel.

Does Best Western Melbourne City have a pool?

Best Western Melbourne City does not have a pool.

Does Best Western Melbourne City have a restaurant?

Best Western Melbourne City is home to Stubby, which features brunch.

Does Best Western Melbourne City have a spa?

There are no spa services available at this hotel.

How close is Best Western Melbourne City to downtown Melbourne?

Best Western Melbourne City is 0.5 mi away from Melbourne.

Reviews

Best Western Melbourne City Reviews

8.2

Very Good

8.4/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 380 out of 1008 reviews
Rating 8 - Good. 403 out of 1008 reviews
Rating 6 - Okay. 147 out of 1008 reviews
Rating 4 - Poor. 49 out of 1008 reviews
Rating 2 - Terrible. 29 out of 1008 reviews

Reviews

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable -great location

I've stayed at this hotel for a few trips now and it's my first go to when I'm travelling to Melbourne. Staff are friendly and very helpful. When there was a city wide blackout and my phone was on 10% battery they offered to charge it on a personal charge bank for me which helped a lot.
Stayed 8 nights in Jun 2025

6/10 Okay

Cabdirahman

Stayed 1 night in Jun 2025

6/10 Okay

Sherry

Liked: Cleanliness
Disliked: Property conditions & facilities
Okay for a budget hotel. Super small rooom. No view. Clean and good check in.
Stayed 4 nights in Jun 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2025

8/10 Good

Catherine

Liked: Property conditions & facilities
Very nice staff, room VERY small
Stayed 1 night in Jun 2025

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and friendly helpful staff
Stayed 1 night in Jun 2025

8/10 Good

PAULINA, Maple Ridge

Business traveler
Liked: Cleanliness, staff & service, amenities
If you just need a quick overnight stay in the city, this is a great option both price and value-wise.
Stayed 1 night in Jun 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was small but had everything I needed and was in a great location. The staff were very helpful.
Stayed 2 nights in May 2025

10/10 Excellent

Keith

Liked: Cleanliness, amenities, property conditions & facilities
Great stay and area
Stayed 3 nights in May 2025

8/10 Good

Kerrie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but the beds were too hard.
Stayed 1 night in Jun 2025

10/10 Excellent

Philip

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 4 nights in Jun 2025

10/10 Excellent

Kelly

Stayed 1 night in May 2025

8/10 Good

Josh

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

10/10 Excellent

Tina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient and comfortable! Staff are friendly and helpful.
Stayed 2 nights in May 2025

10/10 Excellent

Susan

Liked: Cleanliness
Single room was way roomier than expected. Well set out if you just need a single room to crash
Stayed 1 night in Jun 2025

6/10 Okay

Nicole Wilhelmina Maria

Liked: Cleanliness, staff & service
Was a nice hotel, just not suitable for me. Single bed on wheels - that did keep on moving!😂 shower cubical very small, anyone large than a small-medium will have issues getting in and - that was rather uncomfortable 🙈
Stayed 3 nights in May 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2025

6/10 Okay

Julie, Cessnock

Traveled with partner
Liked: Cleanliness, staff & service
The staff were lovely, we had arrived early to leave our luggage until room was ready. When we were able to access our room later, it was on the 3rd floor which was fine as there is an elevator. The room was fairly large but the bathroom was very small. The shower was one of the smallest I’ve seen plus a tiny basin which was very difficult to use without splashing water around it. The shower was good and hot - just not much room. The hotel is very close to the railway line and we didn’t realise how noisy it was until in the room. It was very difficult to sleep until very early in the morning when the trains became less frequent. Location otherwise was great as the trams run from nearby Spencer Street and it wasn’t far to walk to nearby attractions, restaurants and cafes. We would probably stay again n the future but I will be taking good earplugs and ensuring we stay in a room on the other side of the hotel
Stayed 2 nights in May 2025

10/10 Excellent

george

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Philip

Liked: Cleanliness
Comfortable, clean and convenient.
Stayed 3 nights in May 2025

10/10 Excellent

Carey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for what we needed. Bathroom a little small, not enough room to move and hard to get in shower but overall ok.
Stayed 1 night in May 2025

8/10 Good

Timothy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modest hotel but nice staff and clean. Location convenient to train and sky bus. Good budget accommodation
Stayed 3 nights in May 2025

6/10 Okay

Richard

Traveled with family
Liked: Staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

jamie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything we went for
Stayed 3 nights in May 2025