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Four Points by Sheraton Medan

4.0 star property
4-star hotel perfect for exploring Medan

Choose dates to view prices

Photo gallery for Four Points by Sheraton Medan

A modern hotel corridor with a reflective floor, recessed lighting, and glass doors leading to rooms.
A hotel room with a large bed, a desk with a computer, a chair, a small table with a lamp, and a large window with a city view.
A rooftop pool with lounge chairs and umbrellas, surrounded by greenery and a clear sky.
A luxurious dining area with white tables and chairs, ornate windows, and a marble bar.
A hotel room with a sofa, a small table with a vase of flowers, a television, and a city view.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Jl. Gatot Subroto No. 395, Medan, North Sumatra, 20119
  • Place, Plaza Medan Fair
    β€ͺ17 min walk‬
  • Place, Sun Plaza
    β€ͺ8 min drive‬
  • Place, Sri Mariamman Temple
    β€ͺ11 min drive‬
  • Airport, Medan (KNO-Kuala Namu Intl.)
    β€ͺ55 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Minibar, in-room safe, soundproofing, cribs (surcharge)

Room, 1 King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Twin Beds

A hotel room with two beds, a desk, a chair, a window with curtains, and a lamp.

Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Large Room, 1 King Bed

A hotel room with a bed, two armchairs, a desk, a lamp, and a view of the city.

Large Room, 1 King Bed

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Large Room, 2 Single Beds

A hotel room with two beds, a desk with a lamp, a chair, and a view of the city.

Large Room, 2 Single Beds

  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite, 1 Bedroom (1 Bedroom)

A hotel room with a bed, a TV, a leather sofa, a glass coffee table, and a small desk.

Junior Suite, 1 Bedroom (1 Bedroom)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom

A hotel corridor with a vanity area, a mirror, and a bench.

Suite, 1 Bedroom

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Medan

Central Medan getaway .You'll find Plaza Medan Fair and DeliPark Mall Medan within 2 miles (3 km) of this hotel. Sri Mariamman Temple and Rahmat International Wildlife Museum & Gallery are also within 2 miles (3 km).

What's nearby

  • Plaza Medan Fair - 17 min walk - 0.9 miles
  • Sun Plaza - 8 min drive - 1.7 miles
  • Sri Mariamman Temple - 11 min drive - 1.9 miles
  • Grand City Hall - 11 min drive - 2.4 miles
  • Medan Mall - 15 min drive - 3.1 miles

Getting around

  • Medan Station - 17 min drive
  • Medan (KNO-Kuala Namu Intl.) - 58 min drive

Restaurants

  • β€ͺFountain - ‬7 min walk
  • β€ͺKerang Rebus Sumber Rejeki - ‬3 min walk
  • β€ͺThe Eatery @ Four Points By Sheraton Hotel - ‬2 min walk
  • β€ͺLontong Malam Apun - ‬4 min walk
  • β€ͺSea food dan Nasi Uduk Tjong 45 Java Jln Gatot Subroto/Simp Ayahanda - ‬3 min walk

About this property

Four Points by Sheraton Medan

4-star hotel perfect for exploring Medan
Four Points by Sheraton Medan offers its guests a children's pool, an outdoor pool, and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

A business center and meeting rooms are available. Four Points by Sheraton Medan also features barbecue grills, a garden, and coffee/tea in a common area. Self parking is free.

This 4-star Medan hotel is smoke free.

  • 220 guestrooms or units
  • Meeting rooms
  • Manager's reception (free)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Four Points by Sheraton Medan offers 220 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Refrigerators and coffee/tea makers are provided. Bathrooms include slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. 32-inch LED televisions come with cable channels. Housekeeping is offered daily and change of bedsheets can be requested.

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4.0 out of 5, Very Good, 178 reviews
$43 nightly
The price is $47
Aug 6 - Aug 7
Total with taxes and fees
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Property amenities

Family friendly

  • Children's pool
  • Crib (surcharge)
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 150,000 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Children's pool
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • 5 steps to reach entrance
  • Elevator (91 inch wide door)
  • Front entrance ramp
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Phone accessibility kit
  • Visual doorbell notification
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 32-inch LED TV with cable channels

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Four Points by Sheraton Medan

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 400000.0 per stay.
  • Cribs (infant beds) are available for IDR 400000.0 per stay.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 150000 per person
  • Crib (infant bed) fee: IDR 400000.0 per stay
  • Rollaway bed fee: IDR 400000.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Property Registration Number 55110, 8120214173107

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Grand Serela Hotel Medan
Hotel Serela
Serela
Serela Hotel
Four Points Sheraton Medan Hotel
Four Points Sheraton Medan
Four Points by Sheraton Medan Hotel
Four Points by Sheraton Medan Medan
Four Points by Sheraton Medan Hotel Medan

Frequently asked questions

How close is Four Points by Sheraton Medan to the airport?

Four Points by Sheraton Medan is 35 mi (58-min drive) away from the Medan (KNO-Kuala Namu Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Four Points by Sheraton Medan?

As of Aug 4, 2026, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Medan on Aug 11, 2026 start from $48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Four Points by Sheraton Medan have an airport shuttle?

Airport shuttle services are not available at Four Points by Sheraton Medan.

Does Four Points by Sheraton Medan offer free breakfast?

Free breakfast isn’t provided at Four Points by Sheraton Medan, but buffet breakfast is offered for a fee of IDR 150000 per person. It's available every day from 6:00 AM to 10:00 AM.

Is there a casino at Four Points by Sheraton Medan?

No, there is no casino at this hotel.

What time is check-in at Four Points by Sheraton Medan?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Four Points by Sheraton Medan?

This hotel offers free self parking.

Does Four Points by Sheraton Medan have a pool?

Four Points by Sheraton Medan features an outdoor pool and a children's pool.

Does Four Points by Sheraton Medan have a restaurant?

Four Points by Sheraton Medan is home to The Eatery, which features brunch.

Does Four Points by Sheraton Medan have a spa?

There are no spa services available at this hotel.

How close is Four Points by Sheraton Medan to downtown Medan?

Four Points by Sheraton Medan is 1.5 mi away from Medan.

Four Points by Sheraton Medan Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 51 out of 128 reviews
Rating 8 - Good. 58 out of 128 reviews
Rating 6 - Okay. 8 out of 128 reviews
Rating 4 - Poor. 6 out of 128 reviews
Rating 2 - Terrible. 5 out of 128 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Great room service and very wonderful staff
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was great and the hotel staff were excellent. They were so helpful in every area. The rooms are comfortable and the bed was really good.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Aprilia

Liked: Cleanliness, staff & service, amenities
Ao far good and clean
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Sondang Meyhwa Angeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the bed was very comfortable. The staff were friendly and helpful.
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Tati

Nice hotel! Everyone so Friendly and helpful . ..
Stayed 1 night in May 2023
Verified review

8/10 Good

Santo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love you

This is clean room , will stay again when visit Medan next visit
Stayed 1 night in Jun 2023
Verified review

6/10 Okay

Philip

Liked: Cleanliness, staff & service

Noisy room

Hotel sound proof is not so good . Can hear the noise of car and motorcycle on the road side at night time
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Faizal

Liked: Cleanliness, staff & service, property conditions & facilities
If there’s a vicinity map guide, that will be extremely helpful. There are things that one can’t rely on the hotel all the time. I love to walk around area of a hotel that im staying, getting little entertainment like snacks, foods or quiet chilling spots, which will make it feel like an extended street family of the hotel. However I couldn’t get much here. But Starbucks is by far a nice quiet extended escapade. And maybe investors could improve path to Brastagi Supermarket, or something? I dunno. Otherwise, everything has been well.
Stayed 4 nights in Jul 2024
Verified review

4/10 Poor

Bernard

Disliked: Staff & service
Very bad customer service
Stayed 3 nights in Nov 2022
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gutes Personal
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Mohd Rahman Bin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel wz family friendly.

Very good for family stay
Stayed 4 nights in May 2022
Verified review

8/10 Good

hakhee

Liked: Cleanliness, property conditions & facilities, room comfort

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Stayed 3 nights in Dec 2021
Verified review

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

The room is big and comfortable... located in central and convenient to travel to nearby malls or complex.
Stayed 2 nights in Jan 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Great value, clean, friendly staff food food in resturant. Small but good pool and a nice well equipped gym.
Stayed 2 nights in Jan 2020
Verified review

4/10 Poor

Wee Beng

Liked: Cleanliness, room comfort
Premium rooms facing main road, pretty noisy. Room glass windows should be double layers, which is not. Breakfast selections are the same everyday. πŸ™ Poor service recovery by hotel staffs, including senior staff member of the reception.
Stayed 6 nights in Dec 2019
Verified review

8/10 Good

Mohd Rahman Bin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good nice and clean in the heart of the city

Nice hotel near city centre and everythings was so nice clean and excelence for business or family retreat.
Stayed 2 nights in Dec 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in great location. Very friendly staff. Food is delicious
Stayed 5 nights in Oct 2019
Verified review

8/10 Good

Chee Wan

Liked: Cleanliness, property conditions & facilities, room comfort

So So Hotel

Overall I stayed 5 nights in this Hotel, the main problem is majority of the Hotel staff can't speak and understand English for instance I encounter a problem for the 1st 2 days during breakfast, while I was consuming breakfast, I left my food and coffee on the table and went to take more food and when I came back to the table to continue my food, the waitress already cleared my table, this is unacceptable, the waitress can't wait to clear and clean the table without knowing the guest already left or not, for this incident I'm so upset and for the next 3 days I didn't took my breakfast anymore. Come on this is Sheraton Hotel, how could they employed this type of untrained & unknowledge personal, only this incident but overall the receptionist in the lobby is nice. I learn a lesson in future just book the room and no breakfats because they never improve or change. Hotel surrounding is too quiet. Hotel location is right outside the centre city is not very good. I'm returning to Medan soon but I'll still book this hotel but no breakfast, no thank you even if is free breakfast I'll still not consuming it anymore.
Stayed 5 nights in Sep 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
εΏ«ι©γ«ιŽγ”γ›γΎγ—γŸγ€‚
Stayed 3 nights in Aug 2019
Verified review

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities

nice hotel

nice stay but didn’t get single bed
Stayed 2 nights in Aug 2019
Verified review

10/10 Excellent

CHANSOON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

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Stayed 1 night in Aug 2019
Verified review

10/10 Excellent

Sari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super hotel

The hotel small but really clean & the location super. We will back again if we go to bali
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience to stay. Brilliant staff and service
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite hotel in Medan
Stayed 1 night in Jul 2019
Verified review

4/10 Poor

Paul

Liked: Amenities
Disliked: Staff & service
You can hear sound from other room and hallways. Need improve soundproof.
Stayed 2 nights in Jul 2019