4/10 Poor
Michael
Sep 16, 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
LOCKED OUT OF HOTEL OVERNIGHT
Plus side: the lady on reception was lovely, friendly and helpful. The room was comfy.
DOWNSIDE: you needed to buzz to enter the hotel. It was supposed to be a 24 hour reception. I arrived back at the hotel at just after midnight on 2/9/25. I pressed the buzzer with no luck. I also banged on the front door, with no response. I was buzzing and/or banging between midnight and 02:30 approximately, at which point I accepted I was homeless for the night. During this time I contacted Expedia who tried ringing the hotel with no luck. I had also tried ringing but just got voicemail.
Finally at 07:30 approximately the door was opened. The man at reception was cleaning his teeth when I got to the top of the stairs. This indicated to me he had been sleeping and was just freshening up. He was also wearing AirPods. I suspect he turned the buzzer off in reception so he didn’t get disturbed and then either slept or was listening to his AirPods. Either way he was not doing his job and I was left to walk the streets of Marseille all night. He did not apologise but simply claimed it was the first time the buzzer had been heard.
I was given a refund for the night, but having to stay awake all night affected the following day and ruined my experience.
Michael
Stayed 3 nights in Aug 2025