6/10 Okay
Manuel, Cleveland
Dec 9, 2025
Downgraded due to issue with room reservation. I've been staying here for several years now and my stays averages between 26 to 27 nights every year. I made reservation in June of 2025 for 26 nights stay, paid in full, requested same room (Rm 2902) from previous stays. Arrived and room was NOT available. City Garden Grand hotel had over FOUR months notice in advance of my arrival. Why was it not blocked off/reserved? Especially for such a long stay and for a repeat guest?? Was not able to unpack because not sure when the room would be available and when I could move in. VERY INCONVENIENT! Had to wait several days before it was finally available. City Garden Grand needs to prioritize/pay more attention to repeat guests that stays longer than your average guests. MANAGEMENT needs to pay closer attention! Will try again for next year, but I will take my business elsewhere if this happens again. City Garden Grand is NOT the only hotel in the area! Beyond that, staff (from doorman, security, bellhop, housekeeping, and front desk personnel) was wonderful except for one at the front desk.
Manuel
Stayed 26 nights in Nov 2025





































