8/10 Good
AB
Jan 18, 2026
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were lovely and friendly through out our stay. The room was clean, a good temperature and the mattress was comfortable. The lighting and art work through out the venue was very well considered.
Unfortunately though, our shower didn’t drain away well so it flooded our bathroom each time we used it.
It comes down to preference of course, but I found the pillows lumpy and uncomfortable. We found the hand soap/body wash to be very stripping/drying for the skin and the smell of it was way too intense.
It couldn’t be helped but a fire alarm went off in the night and affected the electrics so we couldn’t use the lifts. This was very inconvenient especially as I have issues with my back.
We did find some of the lights didn't work in the room the morning following the fire alarm too which wasn’t ideal.
We could hear every step of our up stairs neighbours too which was not pleasant at all. The ceiling was thin and the floor boards were very creaky.
We noticed that there was a weird drain smell about the hotel and outside in the streets. Other guests also mentioned this to us several times.
Tried to book parking as soon as we booked the stay with the affiliate code but it was booked up so we did have to spend a fair amount on parking.
Overall, a lovely stay but there’s some room for improvement.
AB
Stayed 1 night in Jan 2026