2/10 Terrible
Veneta C.
18 feb. 2025
No le gustó: Limpieza
The worst stay in Mammoth
Our stay was extremely disappointing. The sauna and jacuzzi were unavailable due to a gas leak, and there was no central heating in the house. Instead, we had only two small wall heaters, which were completely inadequate—temperatures inside never rose above 60F, and it dropped below freezing at night. Our kids were cold, and to make matters worse, there were no extra blankets provided.For the most expensive weekend in Mammoth, we paid 1,700 for two nights, expecting a comfortable stay with the amenities promised. Instead, we got a freezing house and terrible management. When I raised my concerns with the manager, he kept insisting it wasn’t their fault because the fire department shut off the gas. However, as a paying guest, I expect the property to provide basic necessities—heat, a functioning spa, and proper customer service.This was an unacceptable experience, and I will never stay here again.
Veneta C.
Se hospedó 2 noches en febrero de 2025