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Cool Palms Motel

2.5 star property
Mackay motel in West Mackay area

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Photo gallery for Cool Palms Motel

Standard Queen + Single | Iron/ironing board, cribs/infant beds, free WiFi, bed sheets
Outdoor pool
Reception
Studio Queen | Private kitchen | Fridge, microwave, coffee/tea maker, electric kettle
BBQ/picnic area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Laundry

Explore the area

View in a map
4 Nebo Road, West Mackay, QLD, 4740
  • Place, Caneland Central
    ‪12 min walk‬
  • Place, Bluewater Lagoon
    ‪17 min walk‬
  • Place, Harrup Park
    ‪3 min drive‬
  • Airport, Mackay, QLD (MKY)
    ‪8 min drive‬

Room options

View all photos for Family Self Contained (sleeps 4)

Family Self Contained (sleeps 4) | Iron/ironing board, cribs/infant beds, free WiFi, bed sheets

Family Self Contained (sleeps 4)

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Queen + Single Studio

Queen + Single Studio | Iron/ironing board, cribs/infant beds, free WiFi, bed sheets

Queen + Single Studio

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Standard Queen + Single

Standard Queen + Single | Iron/ironing board, cribs/infant beds, free WiFi, bed sheets

Standard Queen + Single

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Large Family Self Contained (sleeps 5)

Large Family Self Contained (sleeps 5) | Private kitchenette | Fridge, microwave, coffee/tea maker, electric kettle

Large Family Self Contained (sleeps 5)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds
  • Free WiFi

About the neighborhood

Mackay

West Mackay stay.Within a 15-minute walk of this West Mackay motel, you'll find Jubilee Park and Mackay Enertainment and Convention Centre. Caneland Central and Artspace Mackay are also within 2 miles (3 km).
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What's nearby

  • Caneland Central - 12 min walk - 0.7 miles
  • Mackay Enertainment and Convention Centre - 12 min walk - 0.7 miles
  • Bluewater Lagoon - 17 min walk - 0.9 miles
  • Harrup Park - 3 min drive - 1.2 miles
  • Mackay Regional Botanic Gardens - 3 min drive - 1.2 miles

Getting around

  • Mackay Station - 5 min drive
  • Mackay, QLD (MKY) - 6 min drive

Restaurants

  • ‪Hungry Jack's - ‬13 min walk
  • ‪KFC - ‬4 min walk
  • ‪KFC - ‬2 min drive
  • ‪Jamaica Blue - ‬19 min walk
  • ‪Subway - ‬13 min walk

About this property

Cool Palms Motel

Mackay motel in West Mackay area
As a guest of Cool Palms Motel, you'll find an outdoor pool, a terrace, and barbecue grills. WiFi is free in public spaces. Cool Palms Motel also features a vending machine, a garden, and a picnic area. Free self parking is available.

Smoking is allowed in designated areas at this Mackay motel.

  • 14 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas
Cool Palms Motel offers 14 accommodations with coffee/tea makers. Refrigerators and microwaves are provided. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Irons/ironing boards and hair dryers can be requested.

Similar properties

View from property
Sun Plaza Motel Mackay
West Mackay
  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
3.8 out of 5, Good, 418 reviews
$71 nightly
The price is $78
Jun 6 - Jun 7
Total with taxes and fees
Sun Plaza Motel Mackay

Property amenities

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily continental breakfast available for a fee: AUD 9 for adults and AUD 9 for children

Things to do

  • Outdoor pool

Accessibility

  • No elevator

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 7 AM - 8 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between August 10 and August 30.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 15.0 per night.
  • Cribs (infant beds) are available for AUD 5.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately AUD 9.00 for adults and AUD 9.00 for children
  • Crib (infant bed) fee: AUD 5.0 per night
  • Rollaway bed fee: AUD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

Property is also known as

Cool Palms Motel Mackay
Cool Palms Motel
Cool Palms Mackay
Cool Palms
Cool Palms Motel West Mackay
Cool Palms West Mackay
Cool Palms Motel Motel
Cool Palms Motel West Mackay
Cool Palms Motel Motel West Mackay

Frequently asked questions

How close is Cool Palms Motel to the airport?

Cool Palms Motel is 3.3 mi (6-min drive) away from the Mackay, QLD (MKY) airport, the closest popular airport to the property.

Does Cool Palms Motel have an airport shuttle?

Airport shuttle services are not available at Cool Palms Motel.

How close is Cool Palms Motel to the beach?

This motel is 2.5 mi (5-min drive) from Town Beach and 2.9 mi (6-min drive) from Far Beach. Don't forget your sunscreen!

Does Cool Palms Motel offer free breakfast?

Free breakfast isn’t provided at Cool Palms Motel, but continental breakfast is offered for a fee of AUD 9.00 for adults and AUD 9.00 for children.

Is there a casino at Cool Palms Motel?

No, there is no casino at this motel.

What time is check-in at Cool Palms Motel?

Check-in start time: 2 PM; Check-in end time: 5:30 PM.

Is there free parking at Cool Palms Motel?

This motel offers free self parking.

Does Cool Palms Motel have a pool?

Cool Palms Motel features an outdoor pool.

Does Cool Palms Motel have a spa?

There are no spa services available at this motel.

How close is Cool Palms Motel to downtown Mackay?

Cool Palms Motel is 0.9 mi away from Mackay.

Cool Palms Motel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 121 out of 243 reviews
Rating 8 - Good. 86 out of 243 reviews
Rating 6 - Okay. 23 out of 243 reviews
Rating 4 - Poor. 8 out of 243 reviews
Rating 2 - Terrible. 5 out of 243 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Mataiulua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant place to stay
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

Sharon

Liked: Cleanliness, amenities
Clean and very helpful staff will definitely stay here again
Stayed 4 nights in Dec 2023
Verified

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything we needed for a one-night stay and very reasonably priced
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying here for 40 years and it has always been good real family friendly
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Cale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, good value for money, comfy bed and had everything I needed and more
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness, decor and the owners were friendly and professional
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are great people.
Stayed 1 night in May 2023
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic motel. Good value and well located.
Stayed 1 night in Nov 2022
Verified

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing.
Verified

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Great value motel, was clean and comfortable, I arrived after hours and the check in process was well communicated and easy to follow.
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly hosts. Gave us tips on where to eat and advice on our travel
Stayed 2 nights in Jul 2023
Verified

8/10 Good

Lyndall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room with comfortable bed
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Very affordable basic place, very clean and safe and everything you need. Conveniently located to the mall and food
Stayed 2 nights in Jan 2024
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Provided all the information needed for our stay. Rooms very clean and comfortable.
Stayed 1 night in Nov 2023
Verified

8/10 Good

Sarah

Liked: Cleanliness, staff & service
Family room is a great size, very comfortable for a family of 5.
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and tidy very good use of space not over crowded would recommend to our family and friends
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Summer

Liked: Cleanliness, staff & service, property conditions & facilities
Me and my fiance really enjoyed our stay! Thank you!
Stayed 5 nights in Feb 2024
Verified

10/10 Excellent

Christine

Liked: Cleanliness, property conditions & facilities
I found it to be great value foroney and very clean.
Stayed 1 night in Jun 2023
Verified

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy, very clean & comfy. Had everything we needed and short walk to The Shamrock Hotel for a lovely dinner. Great value
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained, clean and overall good value for money
Stayed 2 nights in Feb 2023
Verified

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Although the property is older and seems a little more dated, everything was pretty clean with good amenities, including toaster and microwave. The coffee was a little stale but otherwise it was a great room and the service was lovely.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Taija

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very clean and catered well for small children. There was even a high-chair available.
Stayed 1 night in Sep 2023
Verified

4/10 Poor

Quinton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was ok stay,just the junkies carried on till all hours,think i will stay elsewhere next time,staff and owners very nice ppl.
Stayed 1 night in Jan 2023
Verified

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
It’s very clean a little noisy from passing cars, but the main thing is how clean it is
Stayed 1 night in Feb 2023
Verified

6/10 Okay

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice room, close to the event i was attending. Lacked basics for eating in.
Stayed 4 nights in Aug 2022