4/10 Malo
Zara
Viaje en pareja
22 abr. 2025
Le gustó: Servicios
No le gustó: Limpieza y condiciones de la propiedad
My partner and I booked this hotel for a single night trip for my birthday in order to recharge in the country for a while and get away from the city, and unfortunately we left feeling like the hotel was the worst part of my birthday.
Having stayed in other hotels by this local chain before we had high hopes that the hotel would be organised, clean and a well needed break for the night, and a spot we could go to to go for a swim, relax and just enjoy the location.
The main area of the hotel is clean and well presented, so we were initially impressed, and the receptionist was helpful with advising where everything was and what we needed. Very quickly after arriving at the hotel we decided to go for a swim, and upon getting back to our room post-swim we realised our shower had no running hot water. This took 3 trips to reception to resolve and the keys we were given to other rooms didn’t work - when resolved the room was moldy, dirty, the carpet hadn’t been hoovered, the bathroom backsplash was half missing, and the paint everywhere was filthy. On top of all of this the communication was terrible and meant that we were rudely awoken at 8am with the cleaning team accessing our room, clearly not advised we had been moved. The experience completely ruined the birthday celebrations and given how lovely the other hotels in the chain are we were deeply disappointed.
Zara
Se hospedó 1 noche en abril de 2025