8/10 Bueno
SARAH
Viaje en grupo
6 jul. 2025
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Birthday trip
Location was great and loved that we had our own apartment which was good value.
However, during our stay, there were a couple of prom events that we weren’t informed about. When queried, the response was an email was sent, which I never received as I booked through a third party. I would have expected a better notification for the guests staying there, such as possibly a notice at the front desk. The hotel manager, was in the lobby one evening, where his guests were staying and instead of asking the guest how their stay was, or the reason for the visit, he was only interested in the people associated with the prom. The reason for this trip was a friends birthday, which was mentioned. Booked the afternoon tea, no extra goodwill gesture was offered, such a piece of birthday cake or an extra glass of champagne. The service during the afternoon tea, was disappointing. Initial order was placed and the service took quite some time and trying to get anyone’s attention was a challenge. Appreciate there was people in the bar and staff were attending to those guests too, but maybe more staff are required. Overall was a good stay and would return, just disappointed with the lack of attention to detail.
SARAH
Se hospedó 3 noches en junio de 2025
