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The St. Regis Longboat Key Resort

5.0 star property
5-star beachfront hotel with 3 restaurants

Choose dates to view prices

Photo gallery for The St. Regis Longboat Key Resort

Private beach, white sand, sun loungers, beach umbrellas
Restaurant
Presidential Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront | Minibar, in-room safe, blackout drapes, Internet
Presidential Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront | View from room
Outdoor pool, cabanas (surcharge), pool umbrellas

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Room service
  • Bar
  • Pool
  • Parking available
  • On private beach
  • Breakfast available

Explore the area

View in a map
1601 Gulf Of Mexico Drive, Longboat Key, FL, 34228
  • Place, Mote Marine Laboratory & Aquarium
    ‪5 min drive‬
  • Place, Lido Beach
    ‪5 min drive‬
  • Place, St. Armands Circle
    ‪7 min drive‬
  • Airport, Sarasota, FL (SRQ-Sarasota-Bradenton Intl.)
    ‪19 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Balcony

Minibar, in-room safe, blackout drapes, Internet

Deluxe Room, 1 King Bed, Non Smoking, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 545 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Balcony

Minibar, in-room safe, blackout drapes, Internet

Deluxe Room, 2 Queen Beds, Non Smoking, Balcony

  • 545 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Marie Selby Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Marie Selby Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View | Living room | 56-inch flat-screen TV with cable channels, Netflix, streaming services

Marie Selby Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View

  • 923 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mable Ringling Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Minibar, in-room safe, blackout drapes, Internet

Mable Ringling Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View

  • 947 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Grand Deluxe Room, 1 King Bed, Non Smoking

Minibar, in-room safe, blackout drapes, Internet

Grand Deluxe Room, 1 King Bed, Non Smoking

  • 545 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Deluxe Room, 2 Queen Beds, Non Smoking

Minibar, in-room safe, blackout drapes, Internet

Grand Deluxe Room, 2 Queen Beds, Non Smoking

  • 545 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for John Jacob Astor Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront

John Jacob Astor Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront | Living room | 56-inch flat-screen TV with cable channels, Netflix, streaming services

John Jacob Astor Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront

  • 1008 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior No View Room, 2 Queen Beds, Non Smoking, Balcony

Minibar, in-room safe, blackout drapes, Internet

Superior No View Room, 2 Queen Beds, Non Smoking, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 470 sq ft
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior No View Room, 1 King Bed, Non Smoking, Balcony

Minibar, in-room safe, blackout drapes, Internet

Superior No View Room, 1 King Bed, Non Smoking, Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • 470 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Partial Bayview Room,1 King Bed, Non Smoking, Balcony

Minibar, in-room safe, blackout drapes, Internet

Superior Partial Bayview Room,1 King Bed, Non Smoking, Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • 470 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Partial Bayview Room, 2 Queen Beds, Non Smoking, Balcony

Minibar, in-room safe, blackout drapes, Internet

Superior Partial Bayview Room, 2 Queen Beds, Non Smoking, Balcony

  • 470 sq ft
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Caroline Astor Suite, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

56-inch flat-screen TV with cable channels, Netflix, streaming services

Caroline Astor Suite, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

  • 1425 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Katherine Klauber Suite, 2 Bedrooms, Non Smoking, Oceanfront

Katherine Klauber Suite, 2 Bedrooms, Non Smoking, Oceanfront | Living room | 56-inch flat-screen TV with cable channels, Netflix, streaming services

Katherine Klauber Suite, 2 Bedrooms, Non Smoking, Oceanfront

  • 1925 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Grand Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Terrace)

Minibar, in-room safe, blackout drapes, Internet

Grand Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Terrace)

  • 478 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront

Presidential Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront | View from room

Presidential Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront

  • 2244 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Lora Whitney Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Minibar, in-room safe, blackout drapes, Internet

Lora Whitney Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View

  • 950 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Eugenie Clark Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Eugenie Clark Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View | Living room | 56-inch flat-screen TV with cable channels, Netflix, streaming services

Eugenie Clark Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View

  • 950 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Partial Bayview Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Tub)

Minibar, in-room safe, blackout drapes, Internet

Superior Partial Bayview Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Tub)

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Deluxe Room, 1 King Bed (Hearing Accessible)

Minibar, in-room safe, blackout drapes, Internet

Grand Deluxe Room, 1 King Bed (Hearing Accessible)

  • 543 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Partial Bayview Room, 2 Queen Beds, Non Smoking, Balcony (Hearing Accessible)

Minibar, in-room safe, blackout drapes, Internet

Superior Partial Bayview Room, 2 Queen Beds, Non Smoking, Balcony (Hearing Accessible)

  • 469 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Balcony (Hearing Accessible)

Minibar, in-room safe, blackout drapes, Internet

Deluxe Room, 2 Queen Beds, Balcony (Hearing Accessible)

  • 549 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Lora Whitney Suite, 1 King Bed with Sofa bed, Ocean View (Mobility Accessible, Roll-In Shower)

Minibar, in-room safe, blackout drapes, Internet

Lora Whitney Suite, 1 King Bed with Sofa bed, Ocean View (Mobility Accessible, Roll-In Shower)

  • 950 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Partial Bayview Room, 1 King Bed, Non Smoking, Balcony (Hearing Accessible)

Minibar, in-room safe, blackout drapes, Internet

Superior Partial Bayview Room, 1 King Bed, Non Smoking, Balcony (Hearing Accessible)

  • Sleeps 2
  • 1 King Bed

View all photos for Superior No View Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Tub)

Minibar, in-room safe, blackout drapes, Internet

Superior No View Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Grand Deluxe Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Tub)

Minibar, in-room safe, blackout drapes, Internet

Grand Deluxe Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, Ocean View (Mobility Accessible, Roll-In Shower)

Minibar, in-room safe, blackout drapes, Internet

Suite, 2 Bedrooms, Non Smoking, Ocean View (Mobility Accessible, Roll-In Shower)

  • Sleeps 6
  • 2 Double Beds

About the neighborhood

Longboat Key

On the beach.You'll find Longboat Key Beaches and Harborside Golf Course at Longboat Key Club within 3 miles (5 km) of this hotel. Islandside Golf Course at Longboat Key Club and Quick Point Nature Reserve are also within 3 miles (5 km).

What's nearby

  • Longboat Key Beaches - 2 min drive - 1.9 miles
  • Harborside Golf Course at Longboat Key Club - 4 min drive - 2.6 miles
  • Mote Marine Laboratory & Aquarium - 5 min drive - 3.2 miles
  • Lido Beach - 5 min drive - 3.6 miles
  • St. Armands Circle - 7 min drive - 4.5 miles

Getting around

  • Sarasota-Bradenton Intl. Airport (SRQ) - 27 min drive

Restaurants

  • ‪Columbia Restaurant - ‬7 min drive
  • ‪Dry Dock Waterfront Grill - ‬3 min drive
  • ‪New Pass Grill & Bait Shop - ‬4 min drive
  • ‪Longboat Key Club (The Tavern & Whisky Bar) - ‬5 min drive
  • ‪The Old Salty Dog - ‬5 min drive

About this property

The St. Regis Longboat Key Resort

5-star beachfront hotel with 3 restaurants
Step outside to unwind on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The St. Regis Longboat Key Resort like a lazy river and a children's club.

There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This luxury hotel also offers an outdoor pool, a health club, and a hot tub. Parking is available for a fee.

This 5-star Longboat Key hotel is smoke free.

  • 168 guestrooms or units
  • 5 levels
  • 3 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • Built in 2024
  • Kid's club (surcharge)
  • Supervised kid's activities
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
The St. Regis Longboat Key Resort offers 168 accommodations with safes and bathrobes. Rooms open to balconies. 56-inch flat-screen televisions come with premium cable channels and Netflix. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include complimentary toiletries and hair dryers. Housekeeping is offered daily and in-room massages can be requested.
The onsite spa has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is open daily.

Similar properties

Outdoor pool, pool umbrellas, sun loungers
The Resort at Longboat Key Club
  • On private beach
  • Pool
  • Hot Tub
  • Spa
4.5 out of 5, Wonderful, 685 reviews
$409 nightly
The price is $462
Nov 23 - Nov 24
Total with taxes and fees
The Resort at Longboat Key Club

Property amenities

Family friendly

  • Children's club (surcharge)
  • Lazy river
  • Mini-fridge
  • Outdoor pool
  • Supervised activities for children

Internet

  • Available in all rooms: Internet access (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Valet parking on site (USD 55 per night)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 20 to 60 for adults and USD 12 to 20 for children
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar

Things to do

  • Children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Lazy river
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (41 inch wide door)
  • Front entrance ramp
  • Grab bar in shower (40 inches high)
  • Hardwood flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 56-inch flat-screen TV with premium cable channels
  • Netflix
  • Streaming services

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per night, plus a one-time cleaning fee of USD 250
  • Only dogs are allowed
  • Maximum 2 (weight limit: 30 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 62.15 per accommodation, per night
The resort fee includes:
  • Beach loungers
  • Fitness center access
  • Fitness/yoga classes
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 20.00 to 60.00 for adults, and USD 12.00 to 20.00 for children
  • Valet parking fee: USD 55.00 per night
  • Pet fee: USD 20.00 per pet, per night plus USD 250 one-time cleaning fee
  • Service animals are exempt from fees
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

The St Regis Longboat Key
The St. Regis Longboat Key Resort Hotel
The St. Regis Longboat Key Resort Longboat Key
The St. Regis Longboat Key Resort Hotel Longboat Key

Frequently asked questions

How close is The St. Regis Longboat Key Resort to the airport?

The St. Regis Longboat Key Resort is 10 mi (27-min drive) away from the Sarasota-Bradenton Intl. Airport (SRQ) airport, the closest popular airport to the property.

Does The St. Regis Longboat Key Resort have an airport shuttle?

Airport shuttle services are not available at The St. Regis Longboat Key Resort.

How close is The St. Regis Longboat Key Resort to the beach?

This hotel is on a private beach. Don't forget your sunscreen!

Does The St. Regis Longboat Key Resort offer free breakfast?

Free breakfast isn’t offered at The St. Regis Longboat Key Resort, but cooked-to-order breakfast is offered for a fee of between USD 20.00 and 60.00 for adults, USD 12.00 and 20.00 for children. It's available every day from 7:00 AM to 10:30 AM.

Is there a casino at The St. Regis Longboat Key Resort?

No, there is no casino at this hotel.

What time is check-in at The St. Regis Longboat Key Resort?

Check-in start time: 4 PM; Check-in end time: anytime.

Is there free parking at The St. Regis Longboat Key Resort?

Free parking is not available at this hotel. Valet parking is available for USD 55.00 per night.

Does The St. Regis Longboat Key Resort have a pool?

The St. Regis Longboat Key Resort features an outdoor pool.

Does The St. Regis Longboat Key Resort have a restaurant?

Yes, there are 3 restaurants on site.

Does The St. Regis Longboat Key Resort have a spa?

This hotel has a spa, which features mani/pedis, body wraps, and sports massages.

How close is The St. Regis Longboat Key Resort to downtown Longboat Key?

The St. Regis Longboat Key Resort is 5 mi away from Longboat Key.

The St. Regis Longboat Key Resort Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 47 out of 53 reviews
Rating 8 - Good. 5 out of 53 reviews
Rating 6 - Okay. 0 out of 53 reviews
Rating 4 - Poor. 0 out of 53 reviews
Rating 2 - Terrible. 1 out of 53 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Egda

Stayed 2 nights in Jun 2025

10/10 Excellent

Anita

Stayed 2 nights in Jul 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Jul 2025

8/10 Good

Lenka

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice resort but not suitable for kids/babies. There was not much to do for our infant.
Stayed 4 nights in Jul 2025

10/10 Excellent

Brittany

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort, service, rooms, food, pools. It's paradise. 100% recommend. Get ready to spend some money though. Totally worth it.
Stayed 3 nights in Jul 2025

10/10 Excellent

Steve

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Juan Carlos Gustavo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything on point. Excellent service. Maximum quality
Stayed 2 nights in Jul 2025

10/10 Excellent

Daniel

Stayed 3 nights in Jul 2025

10/10 Excellent

Samuel

Stayed 3 nights in Jun 2025

10/10 Excellent

ERICK

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing that's the only thing anyone needs to know about spending time here
Stayed 2 nights in Jun 2025

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful! The staff and service were exceptional. We had an electrical problem in our bathroom on Saturday and the electrical engineer, David Lociseron, left us the kindest note wishing us a happy anniversary. It’s that personal touch that really impressed me. I will definitely return to the property.
Stayed 2 nights in Jun 2025

10/10 Excellent

Heather

This property is breathtakingly beautiful!
Stayed 2 nights in Jun 2025

10/10 Excellent

Ryan

Stayed 2 nights in May 2025

10/10 Excellent

Brian, Alva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place all around.
Stayed 5 nights in May 2025

2/10 Terrible

Tetyana

Traveled with group, Traveled with partner
Liked: Amenities, property conditions & facilities
Be aware about the credit card SCAM ! I celebrated my 50th Birthday on March 2025. My partner and I had a restaurant reservation for 11 people and two nights stay in St. Regis Longboat Key Resort. Here’s the start of the PROBLEM: I got charged twice for the stay (paid through Expedia and then I got charged directly from the hotel). When I checked out, this mistake was acknowledged by the front desk representative. The overcharged money was supposed to be refunded in a few days…but its already end of May 2025 & the disputed money has not been refunded yet! I called their accounting department twice and both times I was asked to wait for 10 days. Result: NOTHING!... After multiple phone calls I finally received an apology letter and I was told that I got an approval from the manager, but to wait another 10 days. When I did not receive my $3,180, I called again but this time I wanted to ask for the transaction number so I can check it with my bank. However, the accounting department never bothered to respond to my phone calls and messages. So after 2 personal stops at the hotel, multiple phone calls with false reassurances and almost 2 months of waiting, since I opened the case, the PROBLEM IS STILL OPEN and UNRESOLVED! As a local resident I was excited to have five stars hotel nearby, but what a terrible experience and disappointment at the end.
Stayed 2 nights in Mar 2025

10/10 Excellent

Olof

Liked: Amenities
Extraordinary property, in particular considering that they are a newly opened hotel.
Stayed 2 nights in May 2025

10/10 Excellent

Jenny

Stayed 2 nights in May 2025

10/10 Excellent

Charlotte

Stayed 2 nights in May 2025

10/10 Excellent

Jucy, Elmhurst

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in May 2025

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need a better system for assigning chairs around adult pool...also beach lounger experience needs to be upgraded to be more luxurious probably sun beds with shade...also first day adult pool too warm waterfall was offsecond day waterfall on but was ice cold soadult pool was a bit cool must do better at keeping pool 83 degrees as most luxury pools do...also pool side service at adult pool was slow
Stayed 1 night in Mar 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful. Gorgeous property and the lagoon experience is amazing.
Stayed 3 nights in Feb 2025

10/10 Excellent

Richard, Lithia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025