2/10 Terrible
Fern
Business traveler
Jun 10, 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
only 1 plus- staff are friendly& polite.
so many negatives not even sure where to start:
hotel is dirty! the rooms are really bad- hairs all over the bathroom and bedding, stains& liquid marks all up the walls, a bathroom which had clearly not been cleaned properly (if at all) the first allocated had a broken window- the handle was missing so it remained open onto the noisy street. moved rooms and although this was a much bigger, nicer room- it was still pretty dirty and the matress was ridiculous- like sleeping on a plank of wood. staid again the following week (no choice due to work)but paid for an upgrade- unfortunately was given the same as last time with the matress that is so hard my body literally ached for days after- their solution- offered me an inferior room with no reinbursement or to change rooms later in my stay. they did bring up an additional duvet for me to sleep on top of, nice thought but not really much use! the really shocking thing however- after being quite seriously sexually harrassed outside the hotel (not their fault) i ordered food to be delivered as i felt very unsafe going out (as a lone female working away from home) when my delivery arrived, rather than the driver calling me (like they do usually) the front desk staff gave him my bedroom number and sent him upstairs! needless to say i checked out the following day- asked about a refund for the 2 night i would not be staying and was told sorry but this is not grounds for a refund! shocking!
Fern
Stayed 2 nights in Jun 2025
