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Crowne Plaza London - Kingston by IHG

4.0 star property
4-star hotel near Hampton Court Palace

Choose dates to view prices

Photo gallery for Crowne Plaza London - Kingston by IHG

Exterior
Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Bar (on property)
Premium Room, 1 King Bed, River View | Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Point of interest

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Portsmouth Road, Kingston Tower, Surbiton, England, KT6 5QQ
  • Place, Thames River
    ‪1 min walk‬
  • Place, Thames Path
    ‪6 min walk‬
  • Place, Bushy Park
    ‪7 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪34 min drive‬

Room options

View all photos for Suite, 1 King Bed, Balcony

Suite, 1 King Bed, Balcony | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Balcony

  • 172 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Suite, 2 Bedrooms

  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed, Accessible

Standard Room, 1 Double Bed, Accessible | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Double Bed, Accessible

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Double Bed

8.0 out of 10
Very good
(13 reviews)
  • 107 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 1 King Bed, River View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Premium Room, 1 King Bed, River View

8.0 out of 10
Very good
(2 reviews)
  • 144 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Twin Beds, River View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Premium Room, 2 Twin Beds, River View

  • Sleeps 2
  • 2 Twin Beds
  • River view

View all photos for Standard Room

Standard Room | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Premium Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 Double Bed, River View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Premium Room, 1 Double Bed, River View

  • 144 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Twin Beds

  • 107 sq ft
  • Sleeps 2
  • 2 Twin Beds

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Exterior

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About the neighborhood

Surbiton

On river.Within 3 miles (5 km) of this Surbiton hotel, you'll find Hampton Court Palace and Richmond Park. Also, Thames River is within 3 miles (5 km) and Chessington World of Adventures is within 6 miles (10 km).

What's nearby

  • Thames River - 1 min walk - 0.1 miles
  • Thames Path - 6 min walk - 0.4 miles
  • Bushy Park - 7 min walk - 0.4 miles
  • Hampton Court Park - 7 min walk - 0.4 miles
  • Hampton Court - 14 min walk - 0.8 miles

Getting around

  • Merton Park Tram Station - 14 min drive
  • Surbiton Station - 18 min walk
  • Heathrow Airport (LHR) - 53 min drive

Restaurants

  • ‪Nice Buns Café - ‬13 min walk
  • ‪McDonald's - ‬16 min walk
  • ‪Surbiton Cafe - ‬12 min walk
  • ‪The Victoria - ‬16 min walk
  • ‪Megan’s at the Post Office - ‬15 min walk

About this property

Crowne Plaza London - Kingston by IHG

4-star hotel near Hampton Court Palace
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and meeting rooms.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 4004 square feet (372 square meters) and includes conference space. A 24-hour fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza London - Kingston by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Surbiton hotel.

  • 1 building
  • 121 guestrooms or units
  • 4 levels
  • Meeting rooms
  • 4004 sq ft of conference space
  • 372 sq m of conference space
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Crowne Plaza London - Kingston by IHG offers 121 accommodations with safes and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Surbiton hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (GBP 10 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 9:30 AM for a fee: GBP 18 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: GBP 30 per pet, per day
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 25.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 18 per person
  • Covered self parking fee: GBP 10 per day
  • Pet fee: GBP 30 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and Eurocard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Kingston South
Holiday Inn Kingston South London
Holiday Inn London Kingston
Holiday Inn London Kingston South Hotel
Holiday Inn London Kingston South Hotel Surbiton
Holiday Inn London Kingston South Surbiton
Holiday Inn South Kingston London
Kingston South Holiday Inn
Kingston South London
London Kingston South
Holiday Inn London-Kingston South Hotel Surbiton
Holiday Inn London-Kingston South Surbiton, Surrey
Crowne Plaza London Kingston
Holiday Inn London Kingston South
Crowne Plaza London Kingston an IHG Hotel
Crowne Plaza London - Kingston by IHG Hotel
Crowne Plaza London - Kingston by IHG Surbiton
Crowne Plaza London - Kingston by IHG Hotel Surbiton

Frequently asked questions

How close is Crowne Plaza London - Kingston by IHG to the airport?

Crowne Plaza London - Kingston by IHG is 23 mi (53-min drive) away from the Heathrow Airport (LHR) airport, the closest popular airport to the property.

How much does it cost to stay at Crowne Plaza London - Kingston by IHG?

As of Jan 26, 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza London - Kingston by IHG on Feb 1, 2026 start from $77.31, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Crowne Plaza London - Kingston by IHG have an airport shuttle?

Airport shuttle services are not available at Crowne Plaza London - Kingston by IHG.

Does Crowne Plaza London - Kingston by IHG offer free breakfast?

Free breakfast isn’t provided at Crowne Plaza London - Kingston by IHG, but full breakfast is offered for a fee of GBP 18 per person. It's available every day from 6:30 AM to 9:30 AM.

Is there a casino at Crowne Plaza London - Kingston by IHG?

No, there is no casino at this hotel.

What time is check-in at Crowne Plaza London - Kingston by IHG?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Crowne Plaza London - Kingston by IHG?

Free parking is not available at this hotel. Self parking is available for GBP 10 per day.

Does Crowne Plaza London - Kingston by IHG have a pool?

Crowne Plaza London - Kingston by IHG does not have a pool.

Does Crowne Plaza London - Kingston by IHG have a restaurant?

Yes, there is a restaurant on site.

Does Crowne Plaza London - Kingston by IHG have a spa?

There are no spa services available at this hotel.

How close is Crowne Plaza London - Kingston by IHG to downtown Surbiton?

Crowne Plaza London - Kingston by IHG is 0.8 mi away from Surbiton.

Crowne Plaza London - Kingston by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 229 out of 540 reviews
Rating 8 - Good. 205 out of 540 reviews
Rating 6 - Okay. 70 out of 540 reviews
Rating 4 - Poor. 20 out of 540 reviews
Rating 2 - Terrible. 16 out of 540 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Kim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

6/10 Okay

Raj

Traveled with family
Liked: Room comfort
Worst crowne plaza I have stayed in . Room was basic , food microwaved Shower had no screen or ever did so water goes on floor. Car park cameras smashed Poor service at bar then charge for it .
Stayed 1 night in Sep 2025

10/10 Excellent

OPUADA PROMISE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was exciting
Stayed 1 night in Oct 2025

4/10 Poor

Peter, Mansfield

Business traveler
Disliked: Cleanliness, staff & service, amenities
Restaurant only had Asian menu and although I ate on my first night, I was charged more than the menu price after I checked my bill. I stayed 3 nights and after working 13 hrs each day, the cleaners were still attempting to clean my room at 6pm when I arrived back, other than an exchange of towels on last night, the room had not been cleaned for my whole duration. Two nights on trot my room key pass didn’t work. Car park is so far away in an unlikely and unsafe area I would not stay here again.
Stayed 3 nights in Oct 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

David

Stayed 2 nights in Oct 2025

4/10 Poor

Terri-Louise

Business traveler
Disliked: Staff & service, property conditions & facilities
I did not have a balcony in my room. Overall my stay was not that great. This was definitely not a 4 star hotel. I stay quite regularly at many Crowne Plazas, and this one was lacking considerably. From the poor reception behaviour when I arrived, food at breakfast was not to the same level as others in the group. Common areas were dirty. Lifts not working. Overall poor this would be more like a 2 or 3 star.
Stayed 3 nights in Sep 2025

6/10 Okay

Amy

Liked: Cleanliness, staff & service
Body wash in shower had not been filled up
Stayed 1 night in Sep 2025

6/10 Okay

Gary

Traveled with family
The door to the balcony didn’t close properly - room was noisy as a result Not as close to HCP as advertised
Stayed 1 night in Sep 2025

10/10 Excellent

carolyn

Business traveler
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Agnieszka

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2025

8/10 Good

anthony

Stayed 3 nights in Sep 2025

10/10 Excellent

Sibongile

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and clean
Stayed 2 nights in Sep 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Good value breakfast with freshly cooked items. Comfortable room.
Stayed 1 night in Sep 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

R P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Works well - good hotel

Nothing to complain about. Works well ... smooth check in and check out. Car parking no problem. Hotel generally in reasonable condition and clean. Room comfortable and clean - good powerful shower. Buffet breakfast good.
Stayed 1 night in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

KASHMIRA

Liked: Cleanliness, staff & service
The property was fine but the breakfast was only average and the coffee was awful.
Stayed 1 night in Aug 2025

8/10 Good

jamie

Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great overnight stay

Great service from John on reception. Room was clean and modern for a standard room. Tv included ability to cast from phone which was ideal. Lovely overnight stay. Will definitely stay again. Some cons, AC could circulate room a little better Link to restaurant menu didn’t take me to correct site so couldn’t view menu from room.
Stayed 1 night in Aug 2025

10/10 Excellent

Hollie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Yuen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Can’t fault anything

Nice hotel and nice staff. Cannot fault anything about the place
Stayed 1 night in Aug 2025

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Anita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful, Friendly Hotel!

Lovely hotel. Newly furnished and the staff were amazing. Very friendly team who couldn’t do enough for you. If you asked for it, you got it. Extras at breakfast, no problem. I will deffo stay here again when next visiting the area. Tip:- drop luggage off at hotel reception before parking car at the rear.
Stayed 2 nights in Aug 2025