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W Koh Samui

Property class: 5 and above
5-star luxury resort near Bo Phut Beach

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Photo gallery for W Koh Samui

An infinity pool with a circular seating area featuring a letter 'W'.
Property video
A modern outdoor dining area with wooden tables and chairs, large glass doors, and a wooden deck overlooking a body of water.
A bedroom with a large window overlooking a beach, a wooden cabinet, and a red pillow.
A beach with a chair and palm tree.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
4/1 Moo 1, Tambol Maenam, Koh Samui, Surat Thani, 84330
  • Place, W Beach
    ‪2 min walk‬
  • Place, Bo Phut Beach
    ‪14 min walk‬
  • Place, Chaweng Beach
    ‪17 min drive‬
  • Airport, Samui Intl. Airport (USM)
    ‪16 min drive‬

Room options

View all photos for Deluxe Villa, 1 Bedroom, Garden View

A modern hotel room with a large bed, a TV, a seating area, and large windows offering a view of the outdoors.

Deluxe Villa, 1 Bedroom, Garden View

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 1755 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Villa, 1 Bedroom, Garden View

A modern hotel room with large windows, a sofa, two beds, and a red teddy bear.

Deluxe Villa, 1 Bedroom, Garden View

  • Garden view
  • 1755 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Superior Villa, 1 Bedroom, Garden View

Pool

Superior Villa, 1 Bedroom, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 2400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Superior Villa, 1 Bedroom, Garden View

A modern hotel room with a large window, a sofa, a bed, a TV, and a small desk.

Superior Villa, 1 Bedroom, Garden View

  • Garden view
  • 2400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Premier Villa, 1 Bedroom, Ocean View

A wooden deck with a pool, red lounge chairs, and a table with chairs.

Premier Villa, 1 Bedroom, Ocean View

9.6 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 1755 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Premier Villa, 1 Bedroom, Beachfront

A modern house with a glass-enclosed infinity pool, lush tropical vegetation, and a private outdoor seating area.

Premier Villa, 1 Bedroom, Beachfront

  • Garden view
  • 2400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Villa, 1 Bedroom, Garden View

A modern house with a swimming pool, wooden deck, and green outdoor seating.

Villa, 1 Bedroom, Garden View

  • Garden view
  • 3767 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Villa, 1 Bedroom, Ocean View

A modern poolside area with a clear view of the sea, wooden deck, and a glass-enclosed pool.

Villa, 1 Bedroom, Ocean View

  • Beach view
  • 3767 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Penthouse, 2 Bedrooms, Private Pool, Ocean View

A modern two-story house with a large glass balcony, a swimming pool, and a view of the sea.

Penthouse, 2 Bedrooms, Private Pool, Ocean View

  • Ocean view
  • 9558 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds
  • Free wired internet

View all photos for Grand Villa, 4 Bedrooms, Ocean View

A modern house with a pool, surrounded by lush greenery and overlooking a large body of water.

Grand Villa, 4 Bedrooms, Ocean View

  • Ocean view
  • 22002 sq ft
  • 1 bedroom
  • Sleeps 8
  • 4 Double Beds
  • Free wired internet

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Vana Belle, a Luxury Collection Resort, Koh Samui

Koh Samui
  • Pool
  • Breakfast included
  • Spa
  • All inclusive available
9.6 out of 10, Exceptional, 306 reviews
$386 nightly
The price is $417
Nov 6 - Nov 7
Total with taxes and fees
Vana Belle, a Luxury Collection Resort, Koh Samui

About the neighborhood

Koh Samui

Seaside stay .You'll find Bo Phut Beach and Fisherman's Village within 3 miles (5 km) of this resort. Pralan Ferry Pier and Big Buddha Temple are also within 6 miles (10 km).
View more Resorts in Koh SamuiOpens in a new window

What's nearby

  • W Beach - 2 min walk - 0.1 miles
  • Bo Phut Beach - 14 min walk - 0.8 miles
  • Fisherman's Village - 6 min drive - 2.2 miles
  • Chaweng Beach - 17 min drive - 6.5 miles
  • Lamai Beach - 20 min drive - 11.4 miles

Getting around

  • Samui Intl. Airport (USM) - 22 min drive

Restaurants

  • ‪E-saan Khrok Yai - ‬15 min walk
  • ‪WooBar - ‬1 min walk
  • ‪Zazen Restaurant - ‬13 min walk
  • ‪The Kitchen Table - ‬1 min walk
  • ‪SIP - ‬4 min walk

About this property

W Koh Samui

5-star luxury resort near Bo Phut Beach
W Koh Samui offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include meeting rooms and limo/town car service. Event space at this resort measures 1615 square feet (150 square meters) and includes conference space. A 24-hour fitness center, spa services, and a terrace are also featured at the luxury W Koh Samui. An airport shuttle (available 24 hours) and a ferry terminal shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Koh Samui resort.

  • 74 guestrooms or units
  • 4 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 1615 sq ft of conference space
  • 150 sq m of conference space
  • Built in 2010
  • Buffet breakfast (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
W Koh Samui offers 74 accommodations, which are accessible via exterior corridors and feature private pools and DVD players. Rooms open to balconies or patios. A pillow menu is available. 46-inch LCD televisions come with satellite channels and pay movies. Guests can make use of the in-room refrigerators, coffee/tea makers, and minibars. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Away Spa has 7 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Similar properties

An infinity pool with lounge chairs and umbrellas, overlooking a clear blue sea and a small island.
Six Senses Samui
Koh Samui
  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, 306 reviews
Six Senses Samui

Property amenities

Family friendly

  • DVD player
  • In-room crib
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Private pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free covered, secured self parking on site
  • Free covered, secured valet parking on site
  • Limited onsite valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 bars/lounges
  • 2 restaurants
  • A beach bar
  • A poolside bar
  • Couples/private dining

Things to do

  • 24-hour gym
  • Beach volleyball
  • Beach yoga
  • Designer stores
  • Evening entertainment
  • Full-service spa
  • Kayaking
  • Outdoor pool
  • Outdoor tennis court
  • Paddleboard
  • Shopping
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Portable bathtub seat
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 46-inch LCD TV with satellite channels
  • DVD player
  • Pay movies
  • Private pool

Bedroom

  • Bed sheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)
  • Sofa bed

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Energy-saving switches used
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 2 weeks before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
Guests are required to download the property's Marriott Bonvoy™ mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This is a certified Thailand SHA Plus property. Thailand SHA Plus is a health and safety certification (an additional level to the SHA standard), for properties that are open to vaccinated travelers and have at least 70% of staff vaccinated, issued by the Amazing Thailand Safety and Health Administration.

Access methods

Staffed front desk, smart lock

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Food and water bowls, an off-leash area, and litter boxes are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for THB 5935.0 per night.
  • Free cribs (infant beds)!

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: THB 3000.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: THB 1800 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 5935.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Guests can access their rooms with a mobile device.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 5 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Koh Samui Retreat
Koh Samui W
Koh Samui W Retreat
Retreat Koh Samui
W Koh Samui
W Koh Samui Retreat
W Retreat
W Retreat Hotel
W Retreat Hotel Koh Samui
Hotel W Koh Samui
Resort W Koh Samui
W Retreat Koh Samui

Frequently asked questions

How close is W Koh Samui to the airport?

W Koh Samui is 5.8 mi (22-min drive) away from the Samui Intl. Airport (USM) airport, the closest popular airport to the property.

How much does it cost to stay at W Koh Samui?

As of Nov 5, 2026, prices found for a 1-night stay for 2 adults at W Koh Samui on Nov 20, 2026 start from $563, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does W Koh Samui have an airport shuttle?

W Koh Samui offers an airport shuttle 24 hours a day, on request, for a charge of THB 1800 per vehicle, one-way.

How close is W Koh Samui to the beach?

This resort is a short 12-minute walk from Bo Phut Beach and 5.6 mi (22-min drive) from Chaweng Beach. Don't forget your sunscreen!

Does W Koh Samui offer free breakfast?

W Koh Samui offers free buffet breakfast every day from 7:00 AM to 10:30 AM.

Is there a casino at W Koh Samui?

No, there is no casino at this resort.

What time is check-in at W Koh Samui?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at W Koh Samui?

This resort offers free self parking and valet parking.

Does W Koh Samui have a pool?

W Koh Samui features an outdoor pool.

Does W Koh Samui have a restaurant?

There are 2 onsite restaurants, offering options like Japanese cuisine, a beachfront location, and ocean views.

Does W Koh Samui have a spa?

Pamper yourself with a day at Away Spa, where you can enjoy beach massages, body scrubs, and facials.

How close is W Koh Samui to downtown Koh Samui?

W Koh Samui is 2.9 mi away from Mae Nam.

W Koh Samui Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 130 out of 188 reviews
Rating 8 - Good. 37 out of 188 reviews
Rating 6 - Okay. 11 out of 188 reviews
Rating 4 - Poor. 6 out of 188 reviews
Rating 2 - Terrible. 4 out of 188 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Excellent hotel.
Stayed 9 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel experience ever. Spacious rooms with great views amazing staff.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We traveled with kids age 9 and 10. We were so impressed by the cleanliness, the amenities, and the helpfulness of all staff including the security guys that monitor traffic on the property. Our pool was maintained and clean. The food at Namu was incredible. The breakfast at the kitchen table every morning was superb. Again the staff were so accommodating and friendly. The sweetest thing was the sweet spots scattered through out the property for a fun ice cream treat and cold water. Thank you W Koh Samui for making our vacation an unforgettable one!!
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Great!👏
Stayed 8 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and staff very attentive.
Stayed 4 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Spectacular views, amazing service, beautiful rooms and delicious breakfast!
Stayed 1 night in Jul 2022
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Property conditions & facilities
the staff is providing great service, the food is good, the japanese restaurant fantastic, the rooms ok BUT the hardware is exhausted
Stayed 9 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are extraordinary at this W property, the stay wouldnt have been the same.without them.
Stayed 6 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Amazing place … out of this world 🌎
Stayed 2 nights in May 2025
Verified review

4/10 Poor

Liked: Staff & service
Whole resort feels run down and neglected, definitely not 5* quality
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Amenities
Staff was incredibly helpful and friendly! One of the best resort stays I have ever had. Thank you Manager Alex and staff!
Stayed 15 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch service as always with W hotels. The facility is beautiful, super comfortable and upscale vibe. Very chill, as reflective of koh samui.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room .. staff very hulful good beach alot of brogram they do during may stay .. iwill go back for sure and they are very generous ..
Stayed 5 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their service is very good. The staff here are very friendly, especially the lobby manager Ammie. She is very nice and gives me the feeling that if I come to this city again, I will choose this hotel again.
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my second time staying at W Koh Samui since my honeymoon 10 years back - this time, with my daughter as well. Staffs were super fantastic and supportive and overall quality of facilities was also great. I would absolutely stay again when I visit Koh Samui in near future. Highly recommended for family vacation, honeymoon or short getaway with your friends.
Stayed 4 nights in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic resort with a great beach

Stayed at this hotel for few nights as a family of 4 in 2 rooms and really enjoyed it. Each room has its own pool which is wonderful, the beach is very exclusive and you can watch the sunset with a cocktail in hand. Breakfast was superb and staff very friendly. Only issue we found was the limited choices of restaurant since they are a bit short staffed, and the only restaurant available for the evening was rather pricey, but on the flip side it “forced” us to explore restaurants outside the resort
Hotel bar
Private pool
Sunset on the beach
Stayed 5 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort

5 days

Probably the best Thai food we have ever had in the upstairs restaurant. The breakfast buffet is only second to Mandarin Oriental. All in all this place is value for money.
Stayed 5 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional service

We had a wonderful time although some days were rainy. Service was exceptional, the room was big and indulging, the gym was great, and we were happy that the hotel's chef accommodated our food requirements as vegans.
Stayed 6 nights in Dec 2022
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
Need to do better work on cleaning the Villa
Stayed 3 nights in May 2024
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities

Good location and sandy beach

W’s airport transfer sent us to a wrong hotel which wasted 45min of our valuable time. Then we both got food poisoning at Nomu restaurant. We ended spent entire vacation in our room. This is a big disappointment as we looked forward to this Wedding Anniversary celebration. W Samui got a lot of work to do regarding the basic stuff like food and beverage and services.
Stayed 2 nights in Jan 2025
Verified review

2/10 Terrible

Liked: Property conditions & facilities
Disliked: Staff & service
What a sad way to end a romance package with my girlfriend. I stayed at the W Ko Samui for three nights as part of a package. On day two I got severe food poisoning from a papaya salad cooking class that was included in our package — high fever, couldn’t keep anything down, completely bedridden. When my checkout day came I was in no condition to travel. I called management and asked if I could stay one additional night at a reduced rate given the circumstances. They quoted me a rate higher than what I had originally paid. The hotel was nearly empty. I explained the situation and how unreasonable it felt. They didn’t care. Because I was genuinely too sick to move to another property, I had no choice but to pay it. I’ve spent the last four months traveling throughout Asia and have stayed at numerous Marriott and Ritz-Carlton properties over the years. This was without question the worst customer service experience of the entire trip. Not a single gesture of goodwill — no acknowledgment that their cooking class made me ill, no flexibility, nothing. At this level of hospitality there is no shortage of competition. They have lost all of my future business, and I’d encourage anyone considering this property to keep that in mind.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort

W not as wonderful

Great view of the beach, great BF selection and nice private pool villa. We had inclusive package of cocktails, spa, and float me up! However, was a bit disappointed with the reception as our hostess Ammie just left us at the hot not air conditioned lobby without giving us a word on how long we have to wait! She wasn’t informative about the hotel activities. We stayed at a jungle view villa:The tub tap water was yellow with sand, which wasn’t cleaned the next day! This is not acceptable for five star W resorts! This not our first W stay. Too bad for the little details not cared for~ .
Stayed 2 nights in Aug 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel for my wife's birthday, we paid thousands of dollars in advance (~8K $), a week before our holiday we had a tragedy in our family ( my brother in law had passed away from a sudden illness ). I cancelled my vacation and ask the hotel to consider the family tragedy and refund my vacation or at least reschedule it. ooh ,they used very polite language but bluntly refused to give me any of my money back. So they might be a Fancey hotel but with zero compassion and all their fancy language is a façade to their greed.
Stayed 5 nights in Dec 2024
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities, room comfort

NOT A 5 STAR RESORT

The W Koh Samui is nowhere near a real 5-star hotel. Service is basically non-existent, management is poor, and the facilities do not match the price they charge. On the beach, there is no one to assist you: no staff to hand out towels, no one taking food or drink orders, nothing resembling proper luxury service. Breakfast is chaotic — far too few tables for the number of guests, and most mornings we couldn’t even find a place to sit. The same issue happens at the pool: it is very small with a ridiculous number of sunbeds compared to the number of rooms. With two children, we often ended up without a single sunbed available. Activities are also poorly handled: we wanted to rent a kayak, but only one was working while all the others were broken. We tried to book a table at the Japanese restaurant inside the resort and they couldn’t even accommodate us, another sign of bad organization. Overall, the service is terrible, far from what you expect from a 5-star property. The only positive note is the girl at reception, who was helpful and genuinely kind. Apart from her, the entire place feels more like a mediocre 4-star at best. I would not recommend this hotel to anyone looking for a true luxury experience — it simply doesn’t deliver.
Stayed 4 nights in Aug 2025

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