4/10 Malo
T C.
4 jul. 2025
Le gustó: Limpieza
Wrong location provided
We were attending a family reunion at June Lake. We picked a location that was located next to where all of our family was staying. Once we arrived to check in, we realized that the location they sent us to was not the location we booked. We called the emergency number and were told that they contacted me and notified me via a vm that that my location was no longer available. I informed them that the new location was too far and that their notes were inaccurate. I told them that no one contacted me. They apologized and asked if we would accept a credit and stay at the new location since they had no other vacancies at their other properties. I had no choice and accepted. Upon check out I spoke with two different people and they also apologized and said that they would make it right and provide us with a credit. It has been 2 weeks now and no one has provided a credit to us. I found it a pain that I need to keep asking them to do something that multiple people have said they would do.
T C.
Se hospedó 3 noches en junio de 2025