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SureStay Plus Hotel by Best Western Jackson

2.5 star property
Jackson guestrooms with comfy beds

Choose dates to view prices

Photo gallery for SureStay Plus Hotel by Best Western Jackson

Lobby
Lobby
1 bedroom, pillowtop beds, in-room safe, iron/ironing board
Business center
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
1936 Highway 45 Bypass, Jackson, TN, 38305
  • Casey Jones Village
    ‪3 min walk‬
  • Union University
    ‪19 min walk‬
  • Old Hickory Mall
    ‪3 min drive‬
  • Jackson, TN (MKL-McKellar-Sipes Regional)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, pillowtop beds, in-room safe, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 bedroom, pillowtop beds, in-room safe, iron/ironing board

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, pillowtop beds, in-room safe, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(18 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, pillowtop beds, in-room safe, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | 1 bedroom, pillowtop beds, in-room safe, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.2 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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Total with taxes and fees
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About the neighborhood

Jackson

In shopping district.You'll be steps from Music Highway Crossroads and a 5-minute walk from Casey Jones Village. Union University and North Hospital are also within 3 miles (5 km).

What's nearby

  • Casey Jones Village - 3 min walk - 0.2 miles
  • Union University - 19 min walk - 1.0 mile
  • Old Hickory Mall - 3 min drive - 1.6 miles
  • North Hospital - 3 min drive - 2.0 miles
  • West Tennessee Healthcare Sportsplex - 7 min drive - 5.6 miles

Getting around

  • Memphis International Airport (MEM) - 81 min drive

Restaurants

  • ‪SONIC Drive In - ‬19 min walk
  • ‪Texas Roadhouse - ‬3 min drive
  • ‪Buffalo Wild Wings - ‬2 min drive
  • ‪Snappy Tomato Pizza - ‬3 min drive
  • ‪Brooks Shaw's Old Country Store & Restaurant - ‬5 min walk

About this property

SureStay Plus Hotel by Best Western Jackson

Jackson guestrooms with comfy beds
A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. Free breakfast is available daily. A seasonal outdoor pool, a vending machine, and complimentary newspapers in the lobby are also featured at SureStay Plus Hotel by Best Western Jackson. Free self parking is available.

This Jackson hotel is smoke free.

  • 48 guestrooms or units
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business facilities
  • Front desk (24 hours)
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site
  • Microwave in a common area
SureStay Plus Hotel by Best Western Jackson offers 48 air-conditioned accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired Internet access. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is provided daily.

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  • Breakfast included
  • Parking included
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Total with taxes and fees
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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Internet

  • Available in all rooms: WiFi (USD 0.10 per 24-hour period); free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 0.1 per 24-hour period (rates may vary)
  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • The seasonal pool will open in May and close in October.
  • Children may not be eligible for complimentary breakfast.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Carriage House
Best Western Carriage House Inn
Best Western Carriage House Inn Jackson
Best Western Carriage House Jackson
Surestay Plus By Best Jackson
SureStay Plus Hotel by Best Western Jackson Hotel
SureStay Plus Hotel by Best Western Jackson Jackson
SureStay Plus Hotel by Best Western Jackson Hotel Jackson

Frequently asked questions

How close is SureStay Plus Hotel by Best Western Jackson to the airport?

SureStay Plus Hotel by Best Western Jackson is 7.5 mi (10-min drive) away from the Jackson, TN (MKL-McKellar-Sipes Regional) airport, the closest popular airport to the property.

How much does it cost to stay at SureStay Plus Hotel by Best Western Jackson?

As of Sep 3, 2025, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Jackson on Oct 4, 2025 start from $84.99, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Plus Hotel by Best Western Jackson have an airport shuttle?

Airport shuttle services are not available at SureStay Plus Hotel by Best Western Jackson.

Does SureStay Plus Hotel by Best Western Jackson offer free breakfast?

SureStay Plus Hotel by Best Western Jackson offers free buffet breakfast every day from 6:00 AM to 9:00 AM.

Is there a casino at SureStay Plus Hotel by Best Western Jackson?

No, there is no casino at this hotel.

What time is check-in at SureStay Plus Hotel by Best Western Jackson?

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM.

Is there free parking at SureStay Plus Hotel by Best Western Jackson?

This hotel offers free self parking.

Does SureStay Plus Hotel by Best Western Jackson have a pool?

SureStay Plus Hotel by Best Western Jackson features a seasonal outdoor pool.

Does SureStay Plus Hotel by Best Western Jackson have a spa?

There are no spa services available at this hotel.

How close is SureStay Plus Hotel by Best Western Jackson to downtown Jackson?

SureStay Plus Hotel by Best Western Jackson is 3.7 mi away from Jackson.

SureStay Plus Hotel by Best Western Jackson Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 192 out of 755 reviews
Rating 8 - Good. 225 out of 755 reviews
Rating 6 - Okay. 149 out of 755 reviews
Rating 4 - Poor. 95 out of 755 reviews
Rating 2 - Terrible. 94 out of 755 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Devin

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable
Stayed 1 night in May 2025

8/10 Good

Karina

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The trash in my room had not been taken out from the last guest. Other than that it was a good place to stay.
Stayed 1 night in Jun 2025

10/10 Excellent

Rafael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great friendly staff
Stayed 1 night in May 2025

8/10 Good

La'Javeon

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Jeff

Liked: Cleanliness
Stayed 1 night in May 2025

10/10 Excellent

Last

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff respects privacy was very friendly bed was comfy
Stayed 2 nights in May 2025

8/10 Good

Desmond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice, clean, up to date, & price was reasonable.
Stayed 2 nights in May 2025

6/10 Okay

Kalin

Disliked: Cleanliness, property conditions & facilities, room comfort
Seems like the properly was recently bought by a private owner. Room was fine not really what I expected for over $100 a night. Ok stay.
Stayed 1 night in May 2025

10/10 Excellent

jing

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Natalie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

FILTHY

The hotel room was absolutely filthy. The towels were wet, and the sheets appeared dirty. The floor was filthy and had ants everywhere. There were noticeable stains all over the curtains, walls and shower curtain. The toilet was filthy. Our experience was terrible.
Stayed 1 night in May 2025

10/10 Excellent

Lajoyce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is always peaceful and I get plenty of rest and I feel safe here
Stayed 3 nights in May 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best stay

The staff was very friendly and made our stay awesome. The food for breakfast was also awesome I would prefer anyone to go here
Stayed 1 night in May 2025

8/10 Good

Stacey

Stayed 2 nights in Apr 2025

10/10 Excellent

Dale

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was great
Stayed 1 night in May 2025

8/10 Good

Mark

Stayed 1 night in May 2025

10/10 Excellent

Kassandra

Traveled with family and small children
Liked: Amenities
Very fast check in and very clean room
Stayed 1 night in May 2025

6/10 Okay

john, Phila

Traveled with group
Liked: Staff & service
There was not alot of attention to details here and as a place for a stay over is is adequate at best! Long way @ the bldg to get to the office or pool, or breakfast . Not a place for a long term stay and the adults in house make bringing children here a less than favorable idea! Need a nap,stop in !! If you have certain expectations you may be disappointed !! Jus Sayin !!
Stayed 1 night in Apr 2025

10/10 Excellent

Tatjana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the rooms were clean. Beds were comfortable.
Stayed 1 night in Apr 2025

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Barry

the pics are much better than the room i received, all in all ok in a pinch
Stayed 1 night in Apr 2025

10/10 Excellent

Lajoyce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything especially the management they were nice
Stayed 7 nights in Mar 2025

10/10 Excellent

Lajoyce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and I’m comfortable
Stayed 2 nights in Mar 2025

10/10 Excellent

Lajoyce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Apr 2025

10/10 Excellent

Erica

Stayed 1 night in Apr 2025