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Cleopatra Luxury Resort Makadi Bay

5.0 star property
5-star beachfront resort near Red Sea

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Photo gallery for Cleopatra Luxury Resort Makadi Bay

Aerial view
Boating
Exterior
Exterior
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • All inclusive
  • On private beach
  • Breakfast included
  • Spa

Explore the area

View in a map
Safaga Road, Makadi Bay, 84515
  • Makadi Bay Beach
    ‪7 min walk‬
  • Makadi Water World
    ‪7 min drive‬
  • Desert Rose Aqua Park
    ‪24 min drive‬
  • Hurghada (HRG-Hurghada Intl.)
    ‪36 min drive‬

Room options

View all photos for Junior Room

Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Junior Room

10.0 out of 10
Exceptional
(1 review)
  • 699 sq ft
  • Sea view
  • Sleeps 4
  • 1 Twin Bed OR 1 Double Sofa Bed

View all photos for Executive Room

Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Executive Room

  • 1022 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed OR 1 Twin Bed

View all photos for Premium Room, Sea View

Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Premium Room, Sea View

  • 484 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 1 Twin Bed

View all photos for Premium Room, Beach View

Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Premium Room, Beach View

  • 484 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed OR 1 Twin Bed

View all photos for Premium Room, Garden View

Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Premium Room, Garden View

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed OR 1 Twin Bed

View all photos for Standard Room, Sea View

Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Standard Room, Sea View

  • 376 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 1 Twin Bed

View all photos for Standard Room, Garden View

Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Standard Room, Garden View

10.0 out of 10
Exceptional
(1 review)
  • 376 sq ft
  • Sleeps 4
  • 1 King Bed OR 1 Twin Bed

View all photos for Family Room

Family Room | Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Family Room

  • 829 sq ft
  • Sleeps 5
  • 1 King Bed OR 1 Twin Bed

About the neighborhood

Makadi Bay

Beachfront retreat .Within a 10-minute walk of the resort, you'll find Red Sea and Makadi Bay Beach. Also, Makadi Water World is within 3 miles (5 km) and Mini Egypt Park is within 6 miles (10 km).
View more Resorts in Makadi BayOpens in a new window

What's nearby

  • Makadi Bay Beach - 7 min walk - 0.4 miles
  • Makadi Water World - 7 min drive - 1.9 miles
  • Big Dayz Water Sport Center - 11 min drive - 4.5 miles
  • Senzo Mall - 21 min drive - 13.6 miles
  • Desert Rose Aqua Park - 24 min drive - 14.5 miles

Getting around

  • Hurghada Intl. Airport (HRG) - 40 min drive

Restaurants

  • ‪Taj Mahal Restaurant - ‬19 min drive
  • ‪Jungle Pool Bar - ‬18 min drive
  • ‪Makadi Garden Beach bar - ‬7 min drive
  • ‪Red Rock Lobby Bar - ‬18 min drive
  • ‪Le Rivage Beach Restaurant - ‬7 min drive

About this property

Cleopatra Luxury Resort Makadi Bay

5-star beachfront resort near Red Sea
Some rates at Cleopatra Luxury Resort Makadi Bay are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Cleopatra Luxury Resort Makadi Bay you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a complimentary children's club, a children's pool, and outdoor tennis courts. You'll have access to the outdoor pool and health club at a partner property. Self parking is free.

Smoking is allowed in designated areas at this 5-star Makadi Bay resort.

  • 530 guestrooms or units
  • 2 levels
  • 9 buildings
  • 3 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • 4788 sq ft of conference space
  • 445 sq m of conference space
  • Built in 2009
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
Cleopatra Luxury Resort Makadi Bay offers 530 accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to balconies or patios. Pillowtop beds feature Egyptian cotton sheets and down comforters. 21-inch LCD televisions come with satellite channels. Bathrooms include bathtubs or showers, slippers, designer toiletries, and complimentary toiletries.

This Makadi Bay resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Cleopatra has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and thalassotherapy. Children under 14 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Similar properties

BBQ/picnic area

Prima Life Makadi Hotel - All inclusive

  • Pool
  • Breakfast included
  • All inclusive
  • Spa
4.6 out of 5, Wonderful, 782 reviews
$118 nightly
The price is $136
Sep 16 - Sep 17
Total with taxes and fees
Prima Life Makadi Hotel - All inclusive

Property amenities

Family friendly

  • 7 outdoor pools
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 40 km
  • Limo/town car service
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:30 AM
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 6 outdoor tennis courts
  • 7 outdoor pools
  • Archery
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Library
  • Motor boating
  • Outdoor pool (guest access)
  • Parasailing
  • Piano
  • Playground
  • Safari
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Surfing/bodyboarding
  • Water skiing
  • Windsurfing

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator
  • Smooth flooring in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 21-inch LCD TV with satellite channels

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 35
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Cleopatra Luxury Resort Makadi Bay

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 25 per vehicle
  • Late check-out fee: USD 35 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

WiFi is limited to 2 GB per device; a surcharge applies for additional usage. WiFi is available in the lobby and pool area only.

We should mention

  • Pool access available from 7:00 AM to 5:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Cleopatra Luxury Makadi Bay
Cleopatra Luxury Resort
Cleopatra Luxury Resort Makadi Bay
Cleopatra Makadi Bay
Cleopatra Makadi Bay Resort
Cleopatra Resort Makadi Bay
Aldiana Makadi Bay Hotel
Cleopatra Luxury
Cleopatra Luxury Resort Makadi Bay All Inclusive
Cleopatra Luxury Resort All Inclusive
Cleopatra Luxury Makadi Bay All Inclusive
Cleopatra Luxury All Inclusive
Cleopatra Luxury Resort Makadi Bay
Cleopatra Luxury Makadi Bay
Cleopatra Luxury Resort Makadi Bay - All Inclusive Makadi Bay
Cleopatra Luxury Resort Makadi Bay
Cleopatra Makadi Bay Inclusive
All-inclusive property Cleopatra Luxury Resort Makadi Bay
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Cleopatra Luxury Resort Makadi Bay All Inclusive
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Cleopatra Luxury Resort Makadi Bay
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Cleopatra Luxury Resort Makadi Bay Resort Makadi Bay

Frequently asked questions

How close is Cleopatra Luxury Resort Makadi Bay to the airport?

Cleopatra Luxury Resort Makadi Bay is 21 mi (40-min drive) away from the Hurghada Intl. Airport (HRG) airport, the closest popular airport to the property.

How much does it cost to stay at Cleopatra Luxury Resort Makadi Bay?

As of Sep 3, 2025, prices found for a 1-night stay for 2 adults at Cleopatra Luxury Resort Makadi Bay on Oct 1, 2025 start from $344.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Cleopatra Luxury Resort Makadi Bay have an airport shuttle?

Cleopatra Luxury Resort Makadi Bay offers an airport shuttle 24 hours a day, on request, for a charge of USD 25 per vehicle.

How close is Cleopatra Luxury Resort Makadi Bay to the beach?

This resort is on a private beach. Don't forget your sunscreen!

Does Cleopatra Luxury Resort Makadi Bay offer free breakfast?

Cleopatra Luxury Resort Makadi Bay offers free buffet breakfast every day from 7:00 AM to 9:30 AM.

Is there a casino at Cleopatra Luxury Resort Makadi Bay?

No, there is no casino at this resort.

What time is check-in at Cleopatra Luxury Resort Makadi Bay?

Check-in begins at 2 PM.

Is there free parking at Cleopatra Luxury Resort Makadi Bay?

This resort offers free self parking.

Does Cleopatra Luxury Resort Makadi Bay have a pool?

Cleopatra Luxury Resort Makadi Bay features 7 outdoor pools and a children's pool. Guests can enjoy pool access from 7:00 AM to 5:00 PM.

Does Cleopatra Luxury Resort Makadi Bay have a restaurant?

There are 3 onsite restaurants, offering options like Italian cuisine and pool views.

Does Cleopatra Luxury Resort Makadi Bay have a spa?

Pamper yourself with a day at Cleopatra, where you can enjoy body wraps, deep-tissue massages, and facials.

How close is Cleopatra Luxury Resort Makadi Bay to downtown Makadi Bay?

Cleopatra Luxury Resort Makadi Bay is 0.7 mi away from Makadi Bay.

Cleopatra Luxury Resort Makadi Bay Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 85 out of 159 reviews
Rating 8 - Good. 51 out of 159 reviews
Rating 6 - Okay. 12 out of 159 reviews
Rating 4 - Poor. 9 out of 159 reviews
Rating 2 - Terrible. 2 out of 159 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Emma

Stayed 1 night in May 2025

10/10 Excellent

edwin

Stayed 7 nights in Aug 2024

10/10 Excellent

HATEM Helmy habib

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained, staff so friendly, always make sure everything is clean
Stayed 7 nights in Jul 2024

10/10 Excellent

Edmund

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles Bestens, kommen gerne wieder!

8/10 Good

Caesar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I believe they still require additional services to be considered a 5 star resort. Providing transportation within the facility would be a plus being that most of the rooms are far from the main building or lobby where the restaurant are located. All in all it was a good place for vacationing.
Stayed 3 nights in Jul 2023

10/10 Excellent

Bishoy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing. Amazing customer service, high quality of food and most important is it’s clean. The restaurant manger treaded us as special guest. Clean Beach and a-lot of activities. Overall experience is great. Highly recommended.

10/10 Excellent

mark

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so lovely and made our stay truly wonderful!
Stayed 3 nights in Feb 2022

10/10 Excellent

AntonyM

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanna say, that this night is an extension for our stay , and that because of the extraordinary work these people are doing here !!
Stayed 1 night in Jul 2020

10/10 Excellent

Antony

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely unique! And unforgettable, super staff and nice people, thanks Juliana QM , thanks for each waiter , cleaner and chief, receptionist , you are all doing great !
Stayed 4 nights in Jul 2020

4/10 Poor

Wadie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2020

10/10 Excellent

PaulMoon, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fantasic break, Dive center at location. poor internet, which may be a good thing for some?
Stayed 5 nights in Mar 2020

10/10 Excellent

Sherif

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel for both relaxing and activties

It was amazing experince and hotel over all. Yet sone points to consider Heater pool only the smallest one all others are cold Animation is good but mainky for Adults ..kids activyiesbare limited yet they have very nice kids club Main spoken laungauge for animation is germany as 80% are German. They have good jetty and Marina amd coral reef are great if its your first ot 2nd time to snorkelling Renovted rooms are excellent not sure about the others Food is very food with many choices..i prefered lunch over dinner Night shows very nice speically in the Amphiter Staff are very nice and helpful and dont ask for tips . For kids i think its not yue best for them but for Adults way to go
Stayed 2 nights in Dec 2019

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2019

6/10 Okay

Tobias

Liked: Cleanliness, staff & service
Stayed 7 nights in Oct 2019

6/10 Okay

Abdalla

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness

Not so wow

Room was big honestly. But it was old with old furniture. No refrigerator. Cleanliness is normal. Bathrooms are old and not super wow. Overall it’s ok, but it’s not worth this amount per night.
Stayed 4 nights in Aug 2019

10/10 Excellent

Alber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unforgettable trip

Amazing hotel
Stayed 3 nights in Jul 2019

8/10 Good

Mohamed_Salama, Cairo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks to who shared in making our stay safe and happy
Stayed 10 nights in Jul 2019

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel 😊

This hotel is wonderful, we highly recommend it. It’s a very big hotel spread over beautifully kept grounds. The pools and pool areas are kept very clean, plenty of room and sun beds for everyone. The food is fabulous, so much variety with a different theme every night, the dining room is spacious and staff very friendly and helpful. We had an executive suite which was huge overlooking the beach and the pools, fabulous suite. The beach is also very good with lovely warm sea. Beach bar was good for snacks lunch time. There was another bar at the beach called halfway bar for just soft drinks, coffee and beer, also at the end of the beach was the diving bar run by the lovely Mishmish, great barman. Will definitely go back there.
Stayed 10 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved this hotel and would recommend it to everyone. What we liked: - The food was amazing. So much variety and super fresh. - The property is amazing and setup perfectly, area for kids, area for adults, the beach is nice - but like much of the red sea there are a lot of coral on the beach. There is an amazing pier that is perfect for snorkeling and the reef there is unbelievable SO MANY FISH!! you can go scuba diving there at the resort. - The staff was so friendly. We loved everything really no complaints really. For Americans going there - I just thought it was cool that Hurghada is a vacation spot for Germans and Russians. Just FYI - people might speak to you in German which is fine because they also speak English - I just thought it was interesting haha.
Stayed 6 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Love how well laid out it was. My room was Fantastic and my housekeeper Mohamed was excellent. Got an amazing portrait by Waseem,a true artist.
Stayed 7 nights in Jan 2019

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay at the resort

Absolutely amazing stay. Met so many really nice people both staff and guests. Food and drinks were great. Rageb, bartender at the 24 hour bar was so friendly and accommodating and always smiling. In fact all of the staff were amazing. Animation team, Karen and Saif, both excellent and really friendly too. Can’t mention everyone but believe me the staff are just the best. I will definitely be returning, hopefully soon.
Stayed 7 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect return visit

This is the 4th time to Cleopatra and already I can't wait to go back. The hotel is large but on huge grounds and the buildings are only 2 storeys so it's very spacious. It literally has everything you could want - pools, bars, fitness centre, spa, beach, diving centre, a la carte restaurants etc. The staff are amazing, so friendly and helpful, nothing is too much trouble. Standard of cleanliness is good, there's always a fantastic selection of food in the buffet restaurant with Friday's Egyptian food excellent. Thoroughly recommended.
Stayed 7 nights in Mar 2018

2/10 Terrible

Mohamad, Calgary, AB CANADA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Worst Hotel I've ever been at

The animation guy raise his middle finger and threatened of killing me in front of my kids The worst hotel management I’ve ever seen. In our last night, I was waiting with my wife and 2 kids to have our turn in the dart game for more than half an hour which was used by the animation guy tagged ROSLAN, when he was done he moved to the billiard table without giving us the chance to play the dart. I went to talk to him when he said impolitely that he can’t see any problem with that. I told him that I feel it’s impolite way of talking to the guests and that he is representing the hotel, and I asked for his manager. He shouted at me and started to insult me in front of the kids and said he doesn’t have a manager and he raised his middle finger. I shouted at him and told him that he can’t do that in front of the kids, he said “ I CAN KILL YOU AS WELL IF I WANT!!!”. I left the place right away and went to the reception asking about the general manager. Someone called OSSAMA came with the front desk manager and defined himself as the executive manager. I told him what happened and that I want to call the Canadian embassy to protect my family. He tried to apologize and offered one of my 2 kids a t-shirt?! (I refused to take it), then they brought the guy ”ROSLAN” who admitted doing what I said and apologized to me. I told the manager that ROSLAN was threatening that he gonna kill me and I wanna make sure that it’s safe to stay in the hotel for my family or to find a safe hotel.
Stayed 2 nights in Jan 2018

6/10 Okay

sharon, nottingham uk

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

ok hotel

Friendly staff was always happy to help but food was a little to be desired although the deserts were outstanding pools was rarely cleans and didn't seem to have any filters running by our last day floors of pool was dirty and you could see skin marks around the edge
Stayed 7 nights in Sep 2017

10/10 Excellent

Eman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2017