4/10 Poor
Rosalee
Mar 1, 2025
Liked: Cleanliness
Poor experience. I Do not recommend
There was hot water. Lovely gardens. When we checked in nobody to take luggage to our room nor when we checked out. The hotel had misleading information. It said said beachfront and hot tub. Definitely not beachfront.. we had to walk about 200 feet.. no where to sit except hard sand. When queried about hot tub fellow said we had a bathtub. I told him that is completely different. He then blamed Expedia and would contact them. I told him as a consumer I expect what was advertised and as a business he should be aware what they are advertising on his behalf. This is completely bait and switch. When we checked in at 7:30 at night lady at desk wanted me to sign piece of paper stating what kind of eggs I wanted for breakfast and at what time. She continued to do this daily . After 3rd day I told her I would let her know what I want for breakfast in the morning. the buffet is sub par. 2 juices, tea, coff, milk, yoghurt, lettuce, tomatoes onions bread muffins. Watermelon pineapple and papaya. It never varied and quite boring. They did have pad Thai on order, special dish on order, .you had to order your eggs ( previous evening).
Beach towels were not always available in the morning.. sometimes handed over to us damp. Hotel offered shuttle once a day to proper beach but times were terrible..11:00 am and return at 2:30… in order to spend day at beach like many others we had to take a taxi both ways and incurr unexpected expenses. Air cond didn’t work properly.
Rosalee
Stayed 11 nights in Feb 2025