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The Silk Lakehouse, Shangri-La Hangzhou

4.5 star property
4.5-star luxury hotel near West Lake

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Photo gallery for The Silk Lakehouse, Shangri-La Hangzhou

Bar (on property)
Property video
Exterior
Romance Room, Lake View | Premium bedding, free minibar items, in-room safe
West Lake Suite | Premium bedding, free minibar items, in-room safe

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • Breakfast available
  • Laundry
  • Room service

Explore the area

View in a map
78 Beishan Road, Hangzhou, Zhejiang, 310007
  • Place, Hangzhou Botanical Garden
    ‪19 min walk‬
  • Place, West Lake
    ‪1 min drive‬
  • Place, Zhejiang University Yuquan Campus
    ‪4 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪34 min drive‬

Room options

View all photos for Premier Room, Garden View

Premier Room, Garden View | Premium bedding, free minibar items, in-room safe

Premier Room, Garden View

  • 452 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Romance Room, Lake View

Romance Room, Lake View | Premium bedding, free minibar items, in-room safe

Romance Room, Lake View

  • 614 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for West Lake Suite

West Lake Suite | Living area | LCD TV, iPad

West Lake Suite

  • 732 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View | Premium bedding, free minibar items, in-room safe

Room, 1 King Bed, Garden View

10.0 out of 10
Exceptional
(1 review)
  • 463 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Garden View

Twin Room, Garden View | Premium bedding, free minibar items, in-room safe

Twin Room, Garden View

  • 463 sq ft
  • Sleeps 3
  • 2 Twin Beds

Suite, Garden View (Serenity)

  • Sleeps 4
  • 1 King Bed

Suite, Lake View (Serenity)

  • Sleeps 4
  • 1 King Bed

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Exterior

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About the neighborhood

Hangzhou

Xihu stay.With a stay at this Xihu hotel, you'll be within half a mile (1 km) of West Lake and 2 miles (3 km) of Broken Bridge. Zhejiang University Yuquan Campus and Wulin Square are also within 3 miles (5 km).

What's nearby

  • Autumn Moon Over the Calm Lake - 5 min walk - 0.3 miles
  • Yui Fei Temple - 10 min walk - 0.6 miles
  • Hangzhou Botanical Garden - 19 min walk - 1.0 mile
  • West Lake - 1 min drive - 0.2 miles
  • Zhejiang University Yuquan Campus - 4 min drive - 2.0 miles

Getting around

  • Huanglong Cave Station - 4 min drive
  • South Railway Station - 23 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 53 min drive

Restaurants

  • ‪金沙厅 - ‬3 min drive
  • ‪咬不得高祖生煎 - ‬11 min walk
  • ‪新新饭店 - ‬15 min walk
  • ‪Starbucks - ‬14 min walk
  • ‪湛碧楼 - ‬18 min walk

About this property

The Silk Lakehouse, Shangri-La Hangzhou

4.5-star luxury hotel near West Lake
The Silk Lakehouse, Shangri-La Hangzhou offers its guests an indoor pool, a 24-hour health club, and complimentary bicycles. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include 3 meeting rooms and limo/town car service. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury The Silk Lakehouse, Shangri-La Hangzhou.

This Art Deco Hangzhou hotel is smoke free.

  • 1 building
  • 68 guestrooms or units
  • 4 levels
  • Meeting rooms
  • Built in 2025
  • Terrace on the roof
  • Poolside lounge chairs
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Bellhop
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
The Silk Lakehouse, Shangri-La Hangzhou offers 68 air-conditioned accommodations with iPads and minibars (stocked with some free items). Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

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Total with taxes and fees
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Property amenities

Family friendly

  • Children's dinnerware
  • In-room crib
  • Indoor pool
  • Lifeguards on site
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 312 for adults and CNY 156 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour health club
  • Bicycle storage
  • Fitness classes
  • Free bicycle rentals
  • Indoor pool
  • Pilates classes
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Braille/raised signage
  • Front entrance ramp
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • iPad
  • LCD TV with satellite channels

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free minibar (limited items)
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Electrical adapters
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Silk Lakehouse, Shangri-La Hangzhou

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 583.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 312 for adults and CNY 156 for children
  • Rollaway bed fee: CNY 583.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Alipay and WeChat Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, cash, mobile payments, Alipay, and WeChat Pay. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses eco-friendly cleaning products.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

The Silk Lakehouse, Shangri-La Hangzhou Hotel
The Silk Lakehouse, Shangri-La Hangzhou Hangzhou
The Silk Lakehouse, Shangri-La Hangzhou Hotel Hangzhou

Frequently asked questions

How close is The Silk Lakehouse, Shangri-La Hangzhou to the airport?

The Silk Lakehouse, Shangri-La Hangzhou is 20.5 mi (53-min drive) away from the Hangzhou (HGH-Xiaoshan Intl.) airport, the closest popular airport to the property.

Does The Silk Lakehouse, Shangri-La Hangzhou have an airport shuttle?

Airport shuttle services are not available at The Silk Lakehouse, Shangri-La Hangzhou.

Does The Silk Lakehouse, Shangri-La Hangzhou offer free breakfast?

Free breakfast isn’t provided at The Silk Lakehouse, Shangri-La Hangzhou, but buffet breakfast is offered for a fee of CNY 312 for adults and CNY 156 for children. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at The Silk Lakehouse, Shangri-La Hangzhou?

No, there is no casino at this hotel.

What time is check-in at The Silk Lakehouse, Shangri-La Hangzhou?

Check-in start time: 2:00 PM; Check-in end time: anytime.

Is there free parking at The Silk Lakehouse, Shangri-La Hangzhou?

Free parking is not available at this hotel.

Does The Silk Lakehouse, Shangri-La Hangzhou have a pool?

The Silk Lakehouse, Shangri-La Hangzhou features an indoor pool. Guests can enjoy pool access from 6:00 AM to 10:00 PM.

Does The Silk Lakehouse, Shangri-La Hangzhou have a restaurant?

The Silk Lakehouse, Shangri-La Hangzhou is home to Living Room by Alan Yu, which features garden views.

Does The Silk Lakehouse, Shangri-La Hangzhou have a spa?

There are no spa services available at this hotel.

How close is The Silk Lakehouse, Shangri-La Hangzhou to downtown Hangzhou?

The Silk Lakehouse, Shangri-La Hangzhou is 1.4 mi away from Hangzhou.

Reviews

The Silk Lakehouse, Shangri-La Hangzhou Reviews

9.2

Wonderful

10/10

Cleanliness

9.6/10

Staff & service

10/10

Property conditions & facilities

10/10

Eco-friendliness
Rating 10 - Excellent. 4 out of 5 reviews
Rating 8 - Good. 0 out of 5 reviews
Rating 6 - Okay. 1 out of 5 reviews
Rating 4 - Poor. 0 out of 5 reviews
Rating 2 - Terrible. 0 out of 5 reviews

Reviews

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Ming-Yi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
員工很細心專業，每一位都相當親切。早餐尤其驚艷，不僅是新鮮可口，熱食的口感非常細緻，每一道都推薦品嚐。
Stayed 1 night in Oct 2025

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

PEI-CHUN

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2025

10/10 Excellent

Li-Shao

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025