the room was clean and tidy nothing to complain, but my room faced the main road, gran via, and was quite noisy due to cars even during the night. so was hard to get a good night sleep.. My biggest complain about this hotel is that the receptionists dont speak english AT ALL. i've never met a hotel receptionist who doesnt speak english. It was so hard to communicate with them. the only english word i could hear from them was 'thank you'.