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Hilton Vacation Club MountainLoft Gatlinburg

2.0 star property
Family-friendly stay near Anakeesta

Choose dates to view prices

Photo gallery for Hilton Vacation Club MountainLoft Gatlinburg

40-inch LCD TV with satellite channels
Premium bedding, in-room safe, iron/ironing board, free WiFi
Indoor pool, outdoor pool, open 8 AM to 11 PM, pool umbrellas
Exterior
3 BEDROOM 2 KING 2 QUEEN PRESIDENTIAL SUITE | Private kitchen | Fridge, microwave, oven, stovetop

Reviews

7.4 out of 10
Good

Popular amenities

  • Gym
  • 24/7 front desk
  • Laundry
  • Hot Tub
  • Pool
  • Air conditioning

Explore the area

View in a map
110 Mountainloft Drive, Gatlinburg, TN, 37738
  • Place, Traffic Light #2A
    ‪14 min walk‬
  • Place, Cupids Chapel of Love
    ‪2 min drive‬
  • Place, Roaring Fork
    ‪2 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪69 min drive‬

Room options

View all photos for 1 BEDROOM 1 KING DELUXE SUITE AND BALCONY

40-inch LCD TV with satellite channels

1 BEDROOM 1 KING DELUXE SUITE AND BALCONY

  • 828 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for 2 BEDROOM 1 KING 1 QUEEN SUITE

Premium bedding, in-room safe, iron/ironing board, free WiFi

2 BEDROOM 1 KING 1 QUEEN SUITE

  • 1328 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed and 1 Queen Bed

View all photos for 1 BEDROOM 1 KING DELUXE SUITE AND SOFABED

40-inch LCD TV with satellite channels

1 BEDROOM 1 KING DELUXE SUITE AND SOFABED

  • 828 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 1 BEDROOM 1 KING DELUXE SUITE WITH SOFABED

40-inch LCD TV with satellite channels

1 BEDROOM 1 KING DELUXE SUITE WITH SOFABED

  • 828 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 1 BEDROOM 1 KING DELUXE SUITE WITH BALCONY

40-inch LCD TV with satellite channels

1 BEDROOM 1 KING DELUXE SUITE WITH BALCONY

  • 828 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for 2 BEDROOM 1 KING 1 QUEEN SUITE WITH BALCONY

Premium bedding, in-room safe, iron/ironing board, free WiFi

2 BEDROOM 1 KING 1 QUEEN SUITE WITH BALCONY

  • 1312 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for 3 BEDROOM 1 KG 1 QUEEN 2 TWIN BILEVEL TWNHOUS

40-inch LCD TV with satellite channels

3 BEDROOM 1 KG 1 QUEEN 2 TWIN BILEVEL TWNHOUS

  • 1707 sq ft
  • 1 bedroom
  • Sleeps 10
  • 1 King Bed

View all photos for 2 BEDROOM 1 KING 2 TWINS BILEVEL TOWNHOUSE

Premium bedding, in-room safe, iron/ironing board, free WiFi

2 BEDROOM 1 KING 2 TWINS BILEVEL TOWNHOUSE

  • 1107 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

View all photos for 2 BEDROOM 1 KG 1 QN OR 2 KG STE WITH BALCONY

Premium bedding, in-room safe, iron/ironing board, free WiFi

2 BEDROOM 1 KG 1 QN OR 2 KG STE WITH BALCONY

  • 1312 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed and 1 Queen Bed OR 2 King Beds

View all photos for 3 BEDROOM 1 KG 1 QN 2 TWNS 2 STORY TOWNHOUSE

40-inch LCD TV with satellite channels

3 BEDROOM 1 KG 1 QN 2 TWNS 2 STORY TOWNHOUSE

  • 1707 sq ft
  • 1 bedroom
  • Sleeps 10
  • 1 King Bed

View all photos for 2 BEDROOM 1 KING 2 TWINS 2 STORY TOWNHOUSE

Premium bedding, in-room safe, iron/ironing board, free WiFi

2 BEDROOM 1 KING 2 TWINS 2 STORY TOWNHOUSE

  • 1107 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

View all photos for 2 BEDROOM 1 KING 1 QUEEN SUITE PLUS

Premium bedding, in-room safe, iron/ironing board, free WiFi

2 BEDROOM 1 KING 1 QUEEN SUITE PLUS

  • 1420 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed and 1 Queen Bed

View all photos for 3 BEDROOM 1 KING 1 QUEEN 2 TWIN 2 LVL TWNHOUS

40-inch LCD TV with satellite channels

3 BEDROOM 1 KING 1 QUEEN 2 TWIN 2 LVL TWNHOUS

  • 1707 sq ft
  • 1 bedroom
  • Sleeps 10
  • 1 King Bed

View all photos for 1 BEDROOM 1 KING OR QUEEN SUITE WITH BALCONY

Premium bedding, in-room safe, iron/ironing board, free WiFi

1 BEDROOM 1 KING OR QUEEN SUITE WITH BALCONY

  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

View all photos for 2 BEDROOM 1 KING 2 TWINS 2 LEVEL TOWNHOUSE

Premium bedding, in-room safe, iron/ironing board, free WiFi

2 BEDROOM 1 KING 2 TWINS 2 LEVEL TOWNHOUSE

  • 1107 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

View all photos for 3 BEDROOM 2 KING 2 QUEEN PRESIDENTIAL SUITE

3 BEDROOM 2 KING 2 QUEEN PRESIDENTIAL SUITE | Premium bedding, in-room safe, iron/ironing board, free WiFi

3 BEDROOM 2 KING 2 QUEEN PRESIDENTIAL SUITE

  • 2045 sq ft
  • 1 bedroom
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for 1 BEDROOM 1 QUEEN SUITE AND BALCONY

Premium bedding, in-room safe, iron/ironing board, free WiFi

1 BEDROOM 1 QUEEN SUITE AND BALCONY

  • 500 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for 1 BEDROOM 1 QUEEN TOWNHOUSE AND BALCONY

40-inch LCD TV with satellite channels

1 BEDROOM 1 QUEEN TOWNHOUSE AND BALCONY

  • 600 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for 1 BEDROOM 1 QUEEN TOWNHOUSE WITH BALCONY

40-inch LCD TV with satellite channels

1 BEDROOM 1 QUEEN TOWNHOUSE WITH BALCONY

  • 600 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for 1 BEDROOM 1 QUEEN SUITE WITH BALCONY

Premium bedding, in-room safe, iron/ironing board, free WiFi

1 BEDROOM 1 QUEEN SUITE WITH BALCONY

  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for 1 BEDROOM 1 QUEEN TOWNHOUSE WITH SOFABED

40-inch LCD TV with satellite channels

1 BEDROOM 1 QUEEN TOWNHOUSE WITH SOFABED

  • 600 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for 1 BEDROOM 1 QUEEN SUITE PLUS HEARING ACCESS

Premium bedding, in-room safe, iron/ironing board, free WiFi

1 BEDROOM 1 QUEEN SUITE PLUS HEARING ACCESS

  • 592 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for 1 BEDROOM 1 QUEEN SUITE PLUS

Premium bedding, in-room safe, iron/ironing board, free WiFi

1 BEDROOM 1 QUEEN SUITE PLUS

  • 592 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for 1 BEDROOM 1 KING DLX STE HEARING ACCESSIBLE

40-inch LCD TV with satellite channels

1 BEDROOM 1 KING DLX STE HEARING ACCESSIBLE

  • 828 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for 2 BEDROOM 1 KNG 1 QN 2 TWINS CHALET WITH LOFT

Premium bedding, in-room safe, iron/ironing board, free WiFi

2 BEDROOM 1 KNG 1 QN 2 TWINS CHALET WITH LOFT

  • 1700 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

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About the neighborhood

Gatlinburg

Near the airport.Within 3 miles (5 km) of this Gatlinburg hotel, you'll find Ripley's Aquarium of the Smokies and Roaring Fork. Traffic Light #5 and Rocky Top Sports World are also within 3 miles (5 km).

What's nearby

  • Traffic Light #2B - 10 min walk - 0.6 miles
  • Traffic Light #2A - 14 min walk - 0.7 miles
  • Cupids Chapel of Love - 2 min drive - 1.1 miles
  • Roaring Fork - 2 min drive - 0.9 miles
  • A Jan Peitso Art - 3 min drive - 1.5 miles

Getting around

  • McGhee Tyson Airport (TYS) - 70 min drive

Restaurants

  • ‪McDonald's - ‬19 min walk
  • ‪Kephart cafe - ‬6 min drive
  • ‪Chesapeake's Seafood And Raw Bar - ‬6 min drive
  • ‪Three Jimmy's Good Time Eatery - ‬19 min walk
  • ‪Cuppa Gatlin cafe - ‬4 min drive

About this property

Hilton Vacation Club MountainLoft Gatlinburg

Family-friendly stay near Anakeesta
Hilton Vacation Club MountainLoft Gatlinburg offers its guests an indoor pool, an outdoor pool, a hot tub, and a sauna. There's an onsite business center. A 24-hour fitness center, barbecue grills, and an arcade/game room are also featured at the family-friendly Hilton Vacation Club MountainLoft Gatlinburg. Free self parking is available.

This Gatlinburg hotel is smoke free.

  • 387 guestrooms or units
  • 5 levels
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Elevator
  • No smoking on site
  • Water dispenser
Hilton Vacation Club MountainLoft Gatlinburg offers 387 accommodations, which are accessible via exterior corridors and feature washers/dryers and safes. Beds feature premium bedding. 40-inch LCD televisions come with satellite channels. Kitchens offer refrigerators, stovetops, microwaves, and separate dining areas.

This Gatlinburg hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers.

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Property amenities

Family friendly

  • Arcade/game room
  • Dining table
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Indoor pool
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Separate in-room dining area

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Internet access (surcharge)

Parking and transportation

  • Free self parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Games
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Raised toilet seat
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 40-inch LCD TV with satellite channels

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laundry detergent
  • Living room
  • Phone
  • Safe
  • Washer/dryer
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests planning to arrive after hours must pick up their key from security and check in at the front desk the following morning.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8 AM to 11 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Bluegreen Vacations Mountain Ascend Collection
Bluegreen Vacations Mountain Ascend Resort Collection
Bluegreen Vacations Mountain Loft
Bluegreen Vacations Mountain Loft Ascend Collection
Bluegreen Vacations Mountain Loft Ascend Resort Collection
Bluegreen Vacations Mountain Loft Condo Gatlinburg
Bluegreen Vacations Mountain Loft Condo
Bluegreen Vacations Mountain Loft Gatlinburg
Bluegreen Vacations Mountain Loft Hotel
Bluegreen Vacations Mountain Loft Hotel Gatlinburg
Bluegreen Vacations Mountain Loft Hotel
Bluegreen Vacations Mountain Loft, Ascend Resort C Hotel
Bluegreen Vacations Mountain Loft Ascend Resort Collection
Bluegreen Vacations Mountain Loft Gatlinburg
Bluegreen Vacations Mountain Loft
Bluegreen Vacations Mountain Loft, Ascend Resort C Gatlinburg
Bluegreen Vacations Mountain Loft Ascend Resort Collection

Frequently asked questions

How close is Hilton Vacation Club MountainLoft Gatlinburg to the airport?

Hilton Vacation Club MountainLoft Gatlinburg is 45.4 mi (70-min drive) away from the McGhee Tyson Airport (TYS) airport, the closest popular airport to the property.

How much does it cost to stay at Hilton Vacation Club MountainLoft Gatlinburg?

As of Nov 17, 2025, prices found for a 1-night stay for 2 adults at Hilton Vacation Club MountainLoft Gatlinburg on Dec 15, 2025 start from $289.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hilton Vacation Club MountainLoft Gatlinburg have an airport shuttle?

Airport shuttle services are not available at Hilton Vacation Club MountainLoft Gatlinburg.

Does Hilton Vacation Club MountainLoft Gatlinburg offer free breakfast?

Hilton Vacation Club MountainLoft Gatlinburg does not offer free breakfast.

Is there a casino at Hilton Vacation Club MountainLoft Gatlinburg?

No, there is no casino at this hotel.

What time is check-in at Hilton Vacation Club MountainLoft Gatlinburg?

Check-in start time: 4 PM; Check-in end time: anytime.

Is there free parking at Hilton Vacation Club MountainLoft Gatlinburg?

This hotel offers free self parking.

Does Hilton Vacation Club MountainLoft Gatlinburg have a pool?

Hilton Vacation Club MountainLoft Gatlinburg features an indoor pool and an outdoor pool. Guests can enjoy pool access from 8 AM to 11 PM.

Does Hilton Vacation Club MountainLoft Gatlinburg have a spa?

There are no spa services available at this hotel.

How close is Hilton Vacation Club MountainLoft Gatlinburg to downtown Gatlinburg?

Hilton Vacation Club MountainLoft Gatlinburg is 2 mi away from Gatlinburg.

Hilton Vacation Club MountainLoft Gatlinburg Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 27 out of 93 reviews
Rating 8 - Good. 33 out of 93 reviews
Rating 6 - Okay. 12 out of 93 reviews
Rating 4 - Poor. 15 out of 93 reviews
Rating 2 - Terrible. 6 out of 93 reviews

8.0/10

Cleanliness

7.4/10

Staff & service

10/10

Amenities

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities

Our experience was not so great

Our experience was not so great, we made our reservation 5 month in advance, but we got a very noisy room with no mountain view. Our check in took a long time and then they tried to sell us extra stuff...
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good time

It was a great time. Rooms were spacious
Stayed 3 nights in Oct 2018

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Armstrong

Nice condo great weather couldn’t have been better
Stayed 5 nights in Aug 2018

10/10 Excellent

Carina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location right next to downtown Gatlinburg and easy access to Smoky Mountains
Stayed 4 nights in Apr 2018

6/10 Okay

Justin, Florida

Liked: Cleanliness, property conditions & facilities

Very nice views

Room and all were nice but walls thin can hear ppl talk and to be late and up early hearing others move, walk, and talk. Bed like a rock.
Stayed 4 nights in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Fun in Gatlinburg

I came to stay with my daughter and her inlaw family. i had a great time - the area is lots of front - Gatlinburg is like Las Vegas without gambling - very honky tonk. The resort was nice and clean, plenty of parking. It is in need of paint and some updating of furniture. Everyone else in our group came as part of time share membership. I paid a nightly rate. I saw 3 other units, and had the same feeling about the dated interiors. When maintenance was called, the came quickly to spray for bugs. The area has great hikes, white water rafting, and of course moonshine tasting! I went with no expectations and left thinking it was a beautiful hidden part of the country

4/10 Poor

vv

Disliked: Cleanliness, property conditions & facilities, room comfort
Resort appears great in the picture and from outside, however the room provided wasn't anywhere close to our expectations. First time ever saw a sofa that was falling apart (pics included) and bathroom exhaust fan was just too loud...

10/10 Excellent

Megan, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great. Will stay there again.

Only drawback was mattress was a little harder than I am use to sleeping on. Everything else was great. We stayed in one of the suites. We will definitely stay here again.

8/10 Good

Bobby, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed at the sales pitch given at check in

First time to book through Expedia. After paying we were informed this was a NON-refundable package! Should have been told upfront! After checking into the resort we were advised to see person at other side of the lobby for our parking pass. Upon contacting this person we were offered money for booking an appointment to listen to their sales pitch (Time Share). This person seemed annoyed in our lack of interest in the offer and reluctantly gave us our parking pass for our weekend stay. Stayed in an apartment / hotel room, not a loft. Our room was nice and clean. First morning found there was no coffee maker, one was brought in for second morning. Not sure why but there was no daily room service for fresh towels! View was okay, nothing spectacular.

4/10 Poor

Frank P.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refrigerator did not work - was very loud and had to be unplugged so we could sleep. Pull Out bed was very dirty with food debris and was extremely uncomfortable. Maintenance had to bring a second mattress in and we had to stack the 2 mattresses on top of one another to be able to sleep

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

John, Laceys Spring alabama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great place, not right on the strip but not far away at all.

8/10 Good

Jill

Liked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Toulmin, Winchester, Ky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome view!

Awesome room and view, very friendly staff and very clean and kept up facilities!

8/10 Good

Verified traveler

Liked: Cleanliness

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
The hotel staff that checked us in were very friendly, however, the parking pass attendant, Starla, was NOT! Our unit was very clean and comfy, but when we got back at 11 pm, we realized the pull out sofa was broken and had to sleep with our heads at the opposite end with a bar in our backs. We would have called maintenance, but it was very late, and we were very tired. Things like that should be checked before guest arrive. I also feel that if you pay $175 for 1 night, you shouldn't have to take your sheets off the bed, or take your trash off. I don't want to clean up on vacation. The check out time is 10 am, but t 9:30, there were folks waiting to get in our unit to inspect it, I assume. We felt a little rushed. The place overall was nice, but when u start off with somine rude, everything else is just the icing on the cake. Maybe she was just having a bad day.

10/10 Excellent

Shannon, Jacksboro, TN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the trip was excellent!!

8/10 Good

Shawnika

Liked: Cleanliness, property conditions & facilities

4/10 Poor

Donna J

Liked: Cleanliness
Disliked: Staff & service
Condo location is lovely but we had a rental with no mountain view as we were put in low ground level and all we saw was a bush and a ditch outside our window. Could not change locations according to front desk. Unit was very nice BUT the walls were paper thin and we could hear everything next door and upstairs well into the night. Would not stay here again.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Danny, Kingston. Tn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice peaceful and clean.