4/10 Malo
Adam W.
4 nov. 2025
We were unable to access the keys on the first night of our stay and ended up waiting in a Costcutter while the customer service team tried to resolve the issue. Eventually, we were relocated to a different apartment on the opposite side of Edinburgh—only after we suggested booking our own hotel for the night.It was a stressful and disappointing experience to arrive and find we couldn’t get into the apartment we had booked. There appeared to be no clear process for issuing a backup set of keys, and the only compensation offered was 30% off the first night’s stay.If you have the option, I would recommend choosing a property not managed by Joivy. Once the other guests vacated the apartment we were double-booked into, it turned out to be a lovely place to stay. I sincerely hope the owner of the Johnstone Terrace property receives proper payment for the ad-hoc arrangement we had to make.
Adam W.
Se hospedó 4 noches en octubre de 2025


























