4/10 Malo
Jim, Deland
22 jul. 2024
Mice are not acceptable house guests
Let me start by saying the process and owner are not an issue. However, after the first week we found mouse dropping near food in RV. My wife also saw a large mouse run across the kitchen floor. We called the owner and his response it was not unusual since the RV is in the wood.
There was a closet in kitchen that had opening that exposed the outside. It may or may not be the way the rodent got in.
When we notified the owner and the real estate management company that we would not be staying our second week because of the rodent infestation, the management company only response was, "Did we read the cancellation clause." Actually a weeks rent was a large sum but that was not are concern at the time. Having rodents in a rental property could be a health hazard. The cancellation clause (monies) should have been the least of their concerns.
Normally, I being a previous VRBO owner I would not have treated this situation as gravely as I have done. However, the issue with mice in the RV should have required a more crucial response and not merely worrying about refunding our second week. We never asked for it but a good management company would have never let this go to this point.
Lastly, although the place was adequately equipped and clean for the most part, there is a significant odor that arises when the RV is closed for a while or when the owner flushes out the gray/black water. It is very unpleasant but last less than 1 hour
Jim
Se hospedó 8 noches en julio de 2024