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InterContinental Bali Sanur Resort by IHG

5.0 star property
5-star beachfront resort near Sanur Beach

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Photo gallery for InterContinental Bali Sanur Resort by IHG

Bar (on property)
Junior Suite, 2 Twin Beds, Ocean View | Terrace/patio
Private pool
1 bedroom, premium bedding, in-room safe, desk
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Gym
  • 24/7 front desk

Explore the area

Map
Jalan Kusuma Sari No. 8, Sanur Beach, Denpasar, Bali, 80227
  • Mertasari Beach
    ‪2 min walk‬
  • Sanur Beach
    ‪4 min walk‬
  • Sanur Night Market
    ‪3 min drive‬
  • Denpasar (DPS-Ngurah Rai Intl.)
    ‪15 min drive‬

Room options

View all photos for Junior Suite, 2 Twin Beds, Ocean View

View from room

Junior Suite, 2 Twin Beds, Ocean View

  • 969 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Villa, 3 Bedrooms, Garden View (Pool)

1 bedroom, premium bedding, in-room safe, desk

Villa, 3 Bedrooms, Garden View (Pool)

  • 4392 sq ft
  • Sleeps 8
  • 3 Twin Beds

View all photos for Junior Suite, 1 King Bed, Ocean View

1 bedroom, premium bedding, in-room safe, desk

Junior Suite, 1 King Bed, Ocean View

  • 969 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Bedrooms, Garden View (Pool)

1 bedroom, premium bedding, in-room safe, desk

Villa, 2 Bedrooms, Garden View (Pool)

  • 3315 sq ft
  • Sleeps 6
  • 2 Twin Beds

View all photos for Presidential Villa, Multiple Beds, Beach View, Beachfront

1 bedroom, premium bedding, in-room safe, desk

Presidential Villa, Multiple Beds, Beach View, Beachfront

  • 10086 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Twin Beds and 1 King Bed

View all photos for Junior Suite, 2 Twin Beds, Garden View

Junior Suite, 2 Twin Beds, Garden View | 1 bedroom, premium bedding, in-room safe, desk

Junior Suite, 2 Twin Beds, Garden View

  • 969 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom, Ocean View

Balcony

Suite, 1 Bedroom, Ocean View

  • 1464 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite

View from room

Junior Suite

  • 969 sq ft
  • Sleeps 3
  • 1 Twin Bed

View all photos for Junior Suite, 1 King Bed, Garden View

View from room

Junior Suite, 1 King Bed, Garden View

  • 969 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Garden View

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 Bedroom, Garden View

  • 1464 sq ft
  • Sleeps 4
  • 1 Twin Bed

View all photos for Villa, 1 Bedroom, Garden View (Pool)

Room amenity

Villa, 1 Bedroom, Garden View (Pool)

  • 3315 sq ft
  • Sleeps 4
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Ocean View (Spa)

Suite, 1 Bedroom, Ocean View (Spa) | 1 bedroom, premium bedding, in-room safe, desk

Suite, 1 Bedroom, Ocean View (Spa)

  • 1690 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Garden View (Spa)

Suite, 1 Bedroom, Garden View (Spa) | Balcony

Suite, 1 Bedroom, Garden View (Spa)

  • 1690 sq ft
  • Sleeps 3
  • 1 Twin Bed

About the neighborhood

Denpasar

Beachside getaway.With a stay at this Sanur resort, you'll be within half a mile (1 km) of Sanur Beach and 9 miles (15 km) of Kuta Beach. Also within 9 miles (15 km) are Legian Beach and Tuban Beach.
View more Resorts in DenpasarOpens in a new window

What's nearby

  • Mertasari Beach - 2 min walk - 0.1 miles
  • Sanur Beach - 4 min walk - 0.3 miles
  • Sanur Night Market - 3 min drive - 1.9 miles
  • Sindhu Beach - 4 min drive - 1.7 miles
  • Kuta Beach - 12 min drive - 7.8 miles

Getting around

  • Ngurah Rai Intl. Airport (DPS) - 27 min drive

Restaurants

  • ‪Massimo - ‬3 min walk
  • ‪Lilla Pantai - ‬6 min walk
  • ‪Place 2 be - ‬4 min walk
  • ‪Warung Pantai Semawang - ‬2 min walk
  • ‪SALA Bistro Bali - ‬5 min walk

About this property

InterContinental Bali Sanur Resort by IHG

5-star beachfront resort near Sanur Beach
Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At InterContinental Bali Sanur Resort by IHG you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. WiFi is free in public spaces. This luxury resort also offers a complimentary children's club, a children's pool, and a steam room. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Denpasar resort.

  • 120 guestrooms or units
  • 4 levels
  • 2 buildings
  • 3 dining venues
  • Meeting rooms
  • Built in 2013
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
InterContinental Bali Sanur Resort by IHG offers 120 accommodations, which are accessible via exterior corridors and feature iPod docking stations and safes. Accommodations offer separate dining areas and include dining tables. Beds feature premium bedding. A pillow menu is available. 42-inch LED televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

The onsite spa has 7 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 3 years old are not allowed in the spa.

Languages

Dutch, English, Indonesian

Similar properties

Garden

Hyatt Regency Bali

  • On private beach
  • Pool
  • Spa
  • Kids pool
4.6 out of 5, Wonderful, 761 reviews
$194 nightly
The price is $213
Jul 2 - Jul 3
Total includes taxes and fees
Hyatt Regency Bali

Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Dining table
  • Free children's club
  • In-room crib
  • Laundry facilities
  • Living room
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: IDR 350,000 for adults and IDR 175,000 for children
  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Hardwood flooring in room
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 42-inch LED TV with premium cable channels
  • iPod dock

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Restaurant dining guides
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at InterContinental Bali Sanur Resort by IHG

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 1052700.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 350000 for adults and IDR 175000 for children
  • Airport shuttle fee: IDR 508200 per vehicle (maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 1052700.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Pool access available from 6:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Bali Regent
Fairmont Sanur Beach Bali Resort Denpasar
Regent Bali Hotel
Regent Bali Hotel Sanur
Regent Bali Sanur
Fairmont Sanur Beach Bali Hotel
Fairmont Bali Hotel
Fairmont Sanur Beach Bali
Fairmont Sanur Beach Bali Denpasar
Fairmont Sanur Bali Denpasar
Fairmont Sanur Beach Bali Suites Villa Resort Denpasar
Fairmont Sanur Beach Bali Suites Villa Denpasar
Resort Fairmont Sanur Beach Bali Suites & Villa Denpasar
Fairmont Sanur Beach Bali Suites & Villa Denpasar
Fairmont Sanur Beach Bali Suites Villa
Denpasar Fairmont Sanur Beach Bali Suites & Villa Resort
Resort Fairmont Sanur Beach Bali Suites & Villa
Fairmont Sanur Beach Bali Suites Villa Resort
Regent Bali
Fairmont Sanur Beach Bali
Fairmont Sanur Bali Suites

Frequently asked questions

How close is InterContinental Bali Sanur Resort by IHG to the airport?

InterContinental Bali Sanur Resort by IHG is 8.9 mi (27-min drive) away from the Ngurah Rai Intl. Airport (DPS) airport, the closest popular airport to the property.

Does InterContinental Bali Sanur Resort by IHG have an airport shuttle?

InterContinental Bali Sanur Resort by IHG offers a shuttle from the airport to the hotel 24 hours a day, on request, for a charge of IDR 508200 per vehicle.

How close is InterContinental Bali Sanur Resort by IHG to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does InterContinental Bali Sanur Resort by IHG offer free breakfast?

Free breakfast isn’t provided at InterContinental Bali Sanur Resort by IHG, but buffet breakfast is offered for a fee of IDR 350000 for adults and IDR 175000 for children. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at InterContinental Bali Sanur Resort by IHG?

No, there is no casino at this resort.

What time is check-in at InterContinental Bali Sanur Resort by IHG?

Check-in begins at 3 PM. A fee applies for early check-in.

Is there free parking at InterContinental Bali Sanur Resort by IHG?

This resort offers free self parking and valet parking.

Does InterContinental Bali Sanur Resort by IHG have a pool?

InterContinental Bali Sanur Resort by IHG features 3 outdoor pools and a children's pool. Guests can enjoy pool access from 6:00 AM to 7:00 PM.

Does InterContinental Bali Sanur Resort by IHG have a restaurant?

There are 3 onsite restaurants, offering options like Indonesian cuisine, garden views, and al fresco dining.

Does InterContinental Bali Sanur Resort by IHG have a spa?

This resort has a spa, which features reflexology, aromatherapy, and massages.

How close is InterContinental Bali Sanur Resort by IHG to downtown Denpasar?

InterContinental Bali Sanur Resort by IHG is 4.7 mi away from Denpasar.

InterContinental Bali Sanur Resort by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 288 out of 449 reviews
Rating 8 - Good. 103 out of 449 reviews
Rating 6 - Okay. 34 out of 449 reviews
Rating 4 - Poor. 17 out of 449 reviews
Rating 2 - Terrible. 7 out of 449 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

J R

Stayed 7 nights in Mar 2025

10/10 Excellent

Andre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Wendy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was beautiful and well manicured.
Stayed 7 nights in Feb 2025

8/10 Good

Glen

Liked: Cleanliness
I liked the position of the intercontinental but found the facilities lacking. I do realize that one restaurant was closed for refurbishment but the one that was open left food wise a lot to be desired.
Stayed 3 nights in Feb 2025

10/10 Excellent

Billie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

4/10 Poor

Sun Yeon, berkeley

Disliked: Cleanliness, amenities, property conditions & facilities
the room was large but the shower wasn’t working properly, the plumbing is open? I watched my gray water from the sink flow into a hole in the ground… But most of all, I had a do not disturb sign out but they ignored it and called me to open my door for a complimentary dessert… I thanked them but also let them know that I’m going to sleep, please do not call or knock anymore. Then they called AGAIN to check how I was doing… I had to unplug the phone because the trust was lost. I understand the intent but it’s a hotel with international travelers, we’re all on different circadian rhythm… I really really needed sleep after 26hrs of travel.
Stayed 1 night in Jan 2025

8/10 Good

Anveeta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely property but menu and eating choices were lacking. Some other options would be good. Staff were fantastic and nothing was too much trouble.
Stayed 5 nights in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Good, but could be better

Our stay at the InterContinental was nice, however I could not give it 5 stars because checking in was problematic, and the beach was not cared for very well (seaweed was not cleaned up, unlike surrounding hotels). It may have simply been a bad day, but check in was heavily delayed!! Also the beach is quite nice but unlike the surrounding hotels, the seaweed was not cleaned up, which was a shame. The food was good, the service was fantastic, and their spa is wonderful. The pool is actually one of its best features. The rooms are beautiful and the beds were the best throughout our entire trip (3 weeks). However, their products (shampoo/bodywash/lotion) could use some updating…..you would expect a 5 Star establishment to use better quality, if not Sensatia. Finally, the weights in the gym could also be updated. Overall, still a really pleasant stay, and we did enjoy the service, grounds and facilities.
Stayed 3 nights in Dec 2024

4/10 Poor

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Yasmin

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautifully laid out resort, with exceptional swimming pools and grounds. The main swimming pool was far too warm to swim in beyond 8am and was equivalent to the air temperature, so opted for the smaller pools instead. Breakfast options were good, however, not exceptional for the price. Rooms were spacious and clean, with ample space for two people. Interior decor was beautiful, however, overall experience does not amount to the cost and luxury expected.
Stayed 2 nights in Nov 2024

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Sandro

Liked: Cleanliness, staff & service, property conditions & facilities
Great Experience
Stayed 1 night in Nov 2024

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can not more highly of the staff. They were all amazing
Stayed 5 nights in Nov 2024

8/10 Good

Michael, West Leederville

Traveled with partner
Liked: Cleanliness, staff & service
I want to be fair when I make this review because overall it’s a nice hotel with great staff. However , there were issues. 1- the main restaurant was closed for refurbishment and you could only use Pier 8 , that said, Pier 8 is in a fantastic location. 2- the hotel is being refurbished throughout and it’s my understanding that the pool and Pier 8 will be refurbished in Jan 25. 3- the hot water in our room was cold /tepid for most of our stay until we were told to let it run for 5 minutes first and even then it was only warm. 4- Normally in a hotel you put down a deposit and pay the rest when leaving . In this case you put down $400.00 and they then text you to say you have exceeded the amount and please put down more. This was first for me. 5- the hotel feels disjointed with a huge pond in the middle with no access around it. Essentially you have the front reception and then the pool and beach side restaurant. 6- not overly friendly reception staff. The positives. 1- nice room with large balcony / second living area. 2- nice breakfast 3- great restaurant and pool staff. 4- nice pool if somewhat very hot to sit around and very warm water. 5-great location. In summary I would stay again , however ,wait until all the refurbishment is done.
Stayed 8 nights in Oct 2024

10/10 Excellent

Nikita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024

6/10 Okay

Andrew, Worongary

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property is about to udergo an upgrade so maintenance is not being done. 2 lifts out of action, gym machines out of action. Main restaurant out of action. Overall better options elsewhere for the money spent.
Stayed 7 nights in Oct 2024

10/10 Excellent

CHARLIE

Stayed 3 nights in Sep 2024

10/10 Excellent

Peter Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms and location.
Stayed 6 nights in Sep 2024

10/10 Excellent

CHARLIE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OMG. This hotel was amazing. It was toght on the beach and near all.ttprs of restaurants and bars. It is also right on the boardwalk. The pools are amazing. The breakfast was also amazing, i recommend adding breakfast to your stay. The staff was perfection
Stayed 2 nights in Sep 2024

4/10 Poor

Shanaz

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The F&B staff completely incompetent. Really polite staff but just couldn’t do the job or insufficient training. Waiting over 40mins for Breakfast and poached eggs turned up as boiled go on and on but F&B was terrible. I also fell outside at the front entrance as water everywhere without appropriate signage I said at checkout experience wasn’t good the staff didn’t have the decency to ask why!! Enough said to be honest.
Stayed 3 nights in Sep 2024

6/10 Okay

BRIAN

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great location and wonderful staff. The team there are friendly and could not do more to help. The property is overall very tired and needs real work to get it up to a proper standard. The hot water is hit and miss, the decking areas are in poor repair and tripping hazards are everywhere. The sheets and pillow cases should be changed more frequently, shower supplies are not replenished and tiles in the bathroom are literally crumbling away. We will not be back to this hotel any time soon and would rate the overall experience as far short of the cost of it. This is at best a 3.5 star location for us. The cost of our stay was simply far too expensive for the experience that we had. We cannot praise the staff enough here. They were all warm, welcoming and personable at every turn. We shall call in to say hello and thank them again for their kindness and hard work next time we are in Bali. We will not be staying with any InterContinental properties in the future after this experience.
Stayed 7 nights in Aug 2024

10/10 Excellent

Beth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the patio space.
Stayed 1 night in Aug 2024

10/10 Excellent

Brooke

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here, the staff were all wonderful. Would definitely come back
Stayed 3 nights in Aug 2024

8/10 Good

Carl John, Forster

Traveled with partner
The hotel location was good. Overall the hotel was very good. Just an unfortunate experience at check in which resolved quickly
Stayed 7 nights in Jul 2024

6/10 Okay

mario, Ocean Reef

Traveled with partner
Breakfast staff were nice
Stayed 3 nights in Jul 2024