6/10 Okay
candice
Mar 7, 2025
Liked: Cleanliness, room comfort
Disliked: Staff & service
Erroneous credit card charges!!!
Hotel is dated, bed is comfortable, nice shower pressure and hot water. Front desk charged my card $25 twice for 1 night. I called, and the manager couldn’t seem to get to bottom of it. First, it was 2 $25 charges for incidentals (even though I stayed 1 night), then 1 charge for $25 and another $25 charge for having a service animal (which I have proof of). Odd thing is, 1 of the $25 charged was for the night I stayed and there was another $25 charge for the next night - and I wasn’t even there then. I had booked for 1 night only. After a couple calls to the hotel and speaking with the manager (who claimed she credited back the service dog charge and stated that the incidental should have fell off by now) - even though both were still on my card with zero “credit back” I called my credit card company. I wouldn’t stay here again. To me, if you can’t manage something as basic as this, you shouldn’t be in the business. It was a simple one night stay, and a week later, I’m still dealing with this? No. Absolutely not.
candice
Stayed 1 night in Mar 2025
