6/10 Aceptable
lisa, KISSIMMEE
Viaje familiar
1 jun. 2025
Le gustó: Limpieza y condiciones de la propiedad
I'd like to start this review by saying I was super excited to try this hotel. The small feel, cute pics of the rooms, the closeness to restaurants and that it was right by the beach seemed perfect for us. I thought we would get exceptional service as well. Our checkin time on our reservation was 2pm. We got there early and figured we check to see if the room was ready and if not, then get lunch then maybe hit the beach. When we arrived we were told our room was next to be cleaned so off we went to lunch at the place next door. Came back an hour later and it wasn't ready yet so we found a spot in front of our room to chill until it was. We found that the other guests had taken over most of the space outdoors and no spots were left by the beach even though no one was in those areas - they blocked it so no one else could use them. 2 hours later and the room was not ready. 15 minutes after 2pm I went back up to the front desk to ask if there was a problem with the room and the snarky front desk person (not the original one that checked us in) said well check in was anytime between 1-3 so they had til 3. My response - expedia said check in was 2pm so she went to check on the room. Now mind you, we were infront of our room and knew housekeeping had been in the room for an hour and half at that point. The room was cute but that front desk agent with attitude really started our stay off poorly and has no customer service skills. For the price we paid for the room I expected more.
lisa
Se hospedó 1 noche en mayo de 2025
