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KOI Resort & Residence Da Nang - Inclusive Spa access

5.0 star property
5-star beachfront resort near My Khe Beach

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Photo gallery for KOI Resort & Residence Da Nang - Inclusive Spa access

Outdoor pool
Ocean Grand Suite with Pool | 1 bedroom, minibar, in-room safe, desk
1 bedroom, minibar, in-room safe, desk
Garden view
Property amenity

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Gym
  • Room service

Explore the area

View in a map
Truong Sa, Ngu Hành Son, 11, Da Nang, 550000
  • Place, Marble Mountains
    ‪2 min walk‬
  • Place, Non Nuoc Beach
    ‪1 min drive‬
  • Place, Legend Da Nang Golf Resort
    ‪6 min drive‬
  • Airport, Da Nang (DAD-Da Nang Intl.)
    ‪11 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, minibar, in-room safe, desk

Deluxe Double Room

  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | 1 bedroom, minibar, in-room safe, desk

Deluxe Twin Room

  • Partial ocean view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Ocean Grand Suite with Pool

Ocean Grand Suite with Pool | 1 bedroom, minibar, in-room safe, desk

Ocean Grand Suite with Pool

  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Three-bedroom villa with private pool

1 bedroom, minibar, in-room safe, desk

Three-bedroom villa with private pool

  • 3 bedrooms
  • River view
  • Sleeps 6
  • 3 King Beds

View all photos for Four-bedroom villa with private pool

Four-bedroom villa with private pool | 1 bedroom, minibar, in-room safe, desk

Four-bedroom villa with private pool

  • 4 bedrooms
  • River view
  • Sleeps 7
  • 3 King Beds and 1 Twin Bed

View all photos for Three-bedroom bungalow with pool view

1 bedroom, minibar, in-room safe, desk

Three-bedroom bungalow with pool view

  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds

View all photos for Four-bedroom beachfront villa with private pool

Four-bedroom beachfront villa with private pool | 1 bedroom, minibar, in-room safe, desk

Four-bedroom beachfront villa with private pool

  • 4 bedrooms
  • Sea view
  • Sleeps 7
  • 3 King Beds and 1 Twin Bed

View all photos for Deluxe Studio Double

1 bedroom, minibar, in-room safe, desk

Deluxe Studio Double

  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Studio Twin

1 bedroom, minibar, in-room safe, desk

Deluxe Studio Twin

  • 452 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Studio Ocean Twin

Deluxe Studio Ocean Twin | 1 bedroom, minibar, in-room safe, desk

Deluxe Studio Ocean Twin

  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Three-bedroom beachfront villa with private pool

Three-bedroom beachfront villa with private pool | 1 bedroom, minibar, in-room safe, desk

Three-bedroom beachfront villa with private pool

  • 3 bedrooms
  • Sea view
  • Sleeps 6
  • 3 King Beds

Duplex Three-bedroom with pool

  • 3 bedrooms
  • River view
  • Sleeps 6
  • 3 King Beds

View all photos for Deluxe King Room

1 bedroom, minibar, in-room safe, desk

Deluxe King Room

  • Sleeps 2

View all photos for Deluxe Twin Room

1 bedroom, minibar, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2

View all photos for Ocean Grand Suite

1 bedroom, minibar, in-room safe, desk

Ocean Grand Suite

  • Sleeps 2

View all photos for Villa 4-Bedroom

1 bedroom, minibar, in-room safe, desk

Villa 4-Bedroom

  • Sleeps 7

View all photos for Sapphire villa 3-Bedroom

1 bedroom, minibar, in-room safe, desk

Sapphire villa 3-Bedroom

  • Sleeps 6

View all photos for Bungalow With Pool View

1 bedroom, minibar, in-room safe, desk

Bungalow With Pool View

  • Sleeps 6

View all photos for Ruby Beachfront Villa 4-Bedroom

1 bedroom, minibar, in-room safe, desk

Ruby Beachfront Villa 4-Bedroom

  • Sleeps 7

View all photos for Deluxe Studio With Mountain View

1 bedroom, minibar, in-room safe, desk

Deluxe Studio With Mountain View

  • Sleeps 2

Deluxe Twin Studio

  • Sleeps 2

Villa With Ocean View

  • Sleeps 6

Deluxe Double Room With Partial Sea View

  • Sleeps 2

Deluxe Studio Ocean Twin

  • Sleeps 3

Duplex Three-Bedroom With Pool

  • Sleeps 6

Three-Bedroom Villa With Private Pool

  • Sleeps 6

View all photos for Deluxe Double Studio

1 bedroom, minibar, in-room safe, desk

Deluxe Double Studio

  • Sleeps 3

About the neighborhood

Da Nang

On the beach.At this Ngũ Hành Sơn resort, you'll be well placed to visit Marble Mountains and Non Nuoc Beach, both within a 5-minute walk. Non Nuoc Pagoda and Am Phu Cave are also within half a mile (1 km).
View more Resorts in Da NangOpens in a new window

What's nearby

  • Marble Mountains - 2 min walk - 0.1 miles
  • My Khe Beach - 19 min walk - 1.0 mile
  • Non Nuoc Beach - 1 min drive - 0.5 miles
  • Bac My An Beach - 5 min drive - 3.0 miles
  • Legend Da Nang Golf Resort - 6 min drive - 3.3 miles

Getting around

  • Ga Le Trach Station - 21 min drive
  • Da Nang Intl. Airport (DAD) - 23 min drive

Restaurants

  • ‪Bep Phu - ‬19 min walk
  • ‪Regency Club - ‬14 min walk
  • ‪Goji Kitchen + Bar - ‬12 min walk
  • ‪Man Ho Restaurant - ‬16 min walk
  • ‪Table 88 - ‬4 min drive

About this property

KOI Resort & Residence Da Nang - Inclusive Spa access

5-star beachfront resort near My Khe Beach
For a free ride to the surf and sand, catch the resort's complimentary beach shuttle. After a day at the beach, enjoy amenities at KOI Resort & Residence Da Nang - Inclusive Spa access like an outdoor pool, a children's pool, and a fitness center.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a beach bar. WiFi is free in public spaces. This luxury resort also offers a steam room and a garden. Free valet parking is available.

Smoking is allowed in designated areas at this 5-star Da Nang resort.

  • 174 guestrooms or units
  • 3 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • Elevator
  • Smoking in designated areas
  • Lockers available
  • Bar on the beach
KOI Resort & Residence Da Nang - Inclusive Spa access offers 174 air-conditioned accommodations with minibars and safes. 55-inch Smart televisions come with digital channels. Bathrooms include bathtubs or showers with rainfall showerheads and hydromassage showerheads, bathrobes, slippers, and bidets.

This Da Nang resort provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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Property amenities

Family friendly

  • Children's pool
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • 3 bars/lounges
  • 3 restaurants
  • A beach bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 24-hour pool access
  • Children's pool
  • Gym
  • Outdoor pool
  • Playground
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Hand-held showerhead
  • Handrails in stairways (55 inches high)
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Low-height electrical outlets in bathroom
  • Visual doorbell notification
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 55-inch smart TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water
  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at KOI Resort & Residence Da Nang - Inclusive Spa access

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 800000.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: VND 800000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes window guards in each accommodation.

We should mention

  • Pool access is available 24-hours a day.
  • Pets and service animals are not allowed on site.

Property is also known as

Koi & Da Nang Da Nang
KOI Resot Residence Da Nang
KOI Resort Residence Da Nang
KOI Resort & Residence Da Nang Resort
KOI Resort & Residence Da Nang Da Nang
KOI Resort & Residence Da Nang Resort Da Nang

Frequently asked questions

How close is KOI Resort & Residence Da Nang - Inclusive Spa access to the airport?

KOI Resort & Residence Da Nang - Inclusive Spa access is 7.2 mi (23-min drive) away from the Da Nang Intl. Airport (DAD) airport, the closest popular airport to the property.

How much does it cost to stay at KOI Resort & Residence Da Nang - Inclusive Spa access?

As of Oct 21, 2025, prices found for a 1-night stay for 2 adults at KOI Resort & Residence Da Nang - Inclusive Spa access on Oct 30, 2025 start from $174.74, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does KOI Resort & Residence Da Nang - Inclusive Spa access have an airport shuttle?

Airport shuttle services are not available at KOI Resort & Residence Da Nang - Inclusive Spa access.

How close is KOI Resort & Residence Da Nang - Inclusive Spa access to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does KOI Resort & Residence Da Nang - Inclusive Spa access offer free breakfast?

KOI Resort & Residence Da Nang - Inclusive Spa access offers free buffet breakfast every day from 6:30 AM to 9:30 AM.

Is there a casino at KOI Resort & Residence Da Nang - Inclusive Spa access?

No, there is no casino at this resort, but Crown Games Club (3-min drive) is nearby.

What time is check-in at KOI Resort & Residence Da Nang - Inclusive Spa access?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at KOI Resort & Residence Da Nang - Inclusive Spa access?

This resort offers free valet parking.

Does KOI Resort & Residence Da Nang - Inclusive Spa access have a pool?

KOI Resort & Residence Da Nang - Inclusive Spa access features an outdoor pool and a children's pool. Guests can enjoy 24-hour pool access.

Does KOI Resort & Residence Da Nang - Inclusive Spa access have a restaurant?

Yes, there are 3 restaurants on site.

Does KOI Resort & Residence Da Nang - Inclusive Spa access have a spa?

This resort doesn't have a spa, but it does offer massages.

How close is KOI Resort & Residence Da Nang - Inclusive Spa access to downtown Da Nang?

KOI Resort & Residence Da Nang - Inclusive Spa access is 5.1 mi away from Da Nang.

KOI Resort & Residence Da Nang - Inclusive Spa access Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 28 out of 49 reviews
Rating 8 - Good. 2 out of 49 reviews
Rating 6 - Okay. 7 out of 49 reviews
Rating 4 - Poor. 6 out of 49 reviews
Rating 2 - Terrible. 6 out of 49 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Thao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort, excellent service. We stayed in the Grand Suite and very happy with it. The suite offered a great view of the beach, city, and Marble mountain. The beach is so beautiful. We loved everything here and will be back whenever we visit Da Nang.
Stayed 1 night in Jun 2025

10/10 Excellent

Minh

Stayed 4 nights in Jun 2025

10/10 Excellent

Shannon, Odessa

Stayed 4 nights in Jun 2025

4/10 Poor

Wilfred

Liked: Cleanliness
Disliked: Staff & service
Receptionist tried to bill my credit card USD 192,674.81 (yes its $192k) twice which led to the bank freezing my card whilst I was in a foreign country. The house keeping staff entered the room while I was changing clothes without giving me any time to cover myself. They just went knock knock and enter under 2 seconds. The air conditioner was not working, despite complaining twice, the staff said it was working. The thermostat was set on 18, and the measured temperature by the thermostat said 25, yet the staff insisted that it was working. My sleep was hampered and the whole trip was a mess. The staff was unhelpful and outright lying. I reached the hotel 5 hours before checkin time after a 14 hours journey. Even though the room was ready, they did not let me enter. They had the room keys in the stash that said ready rooms, yet the receptionist kept insisting that the checkin time is 2 pm. The food was all meat and nothing on the healthy side. The receptionist advised us to visit the Bana Hills during evening and night and said its more fun. Most of the hills close at 6pm and we were not allowed entry to the cable cars. We wasted 2 hours in travel. My friend went for a massage and the masseuse tried to sexually assault him by attempting to by giving him a handjob despite him saying no multiple times.
Stayed 6 nights in Jun 2025

4/10 Poor

Elisabeth

Some great moments and facilities but overall disappointing. The hotel is huge and spacious and a wonderful location, easy access to Da Nang, right in front of Marble Mountain, and on the beach. Breakfast buffet was incredible. However service and staff were inconsistent. I was told off for using
Stayed 6 nights in May 2025

6/10 Okay

Abigail Thao

Traveled with group
Liked: Room comfort
Stayed 3 nights in Apr 2025

6/10 Okay

Brett

Traveled with family
Liked: Cleanliness, property conditions & facilities
The checking processes was inefficient. Waited well past the checkin time and had to approach staff 3 times before the keys were handed over. The villa we stayed in only had hot water for 1 of the 3 days which was dissapointing. The staff lack communication skills and seem very new to their roles. The food options at the hotel are not great and a little overpriced. The actual resort looks very nice and the villa, apart from the lack of hot water, was perfectly positioned close to the beach and pool. The pool itself does not have enough lounge chairs for the amount of people using it. The water is also very cloudy. Overall the experience was ok, but not up to expectations when considering the price of the room.
Stayed 3 nights in Apr 2025

10/10 Excellent

Brenda

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at Koi Resort Danang. The aesthetic of the resort is modern, luxurious, and thoughtfully designed—everything felt fresh and high-end. We stayed in a spacious 4-bedroom villa with a private pool, which offered amazing value compared to what you'd pay for a similar stay in places like Mexico. One of the biggest highlights was the complimentary breakfast buffet. It was incredibly generous with a wide variety of options, from Western staples to local Vietnamese dishes. Definitely something we looked forward to every morning! The staff were wonderful—friendly, helpful, and always kind to our two young kids (ages 4 and 5). There were daily kids' activities by the pool, which gave me time to relax and read. These activities do come at an extra cost, but we found them well worth it for the experience and convenience. The resort itself is very peaceful and quiet—almost surprisingly so. It felt a bit empty at times, but we actually appreciated the tranquility. While it is a bit removed from the main part of Da Nang, Grab rides were cheap and easy to arrange, so we had no trouble getting around. The room was clean and well-maintained, and we loved that we could easily adjust the air conditioning to our preference. The lush surroundings added to the relaxing vibe of the resort. Overall, this was a comfortable, serene, and luxurious stay with plenty of Western comforts. I would absolutely stay here again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Birthday Getawat

Hotel was far from the main city, so a lot of the tours do not pick up. We booked the Bana Hills tour from the hotel and had to pay extra for pick up. We had to get Grab to go into town, which was fine because it was cheap. We booked the Grand Suite and it was magnificent. Loved the ocean view and wrap around balcony to the city view. Our room had both views. The staff is very nice always willing to help if needed. Breakfast buffet was huge, from Asian to western choices. You won't be starving when you leave. Would I stay in room again?? FOR SURE!! You can't beat the view, even if it means I have to get a Grab to go into town.
Stayed 7 nights in Feb 2025

10/10 Excellent

Minh

Stayed 2 nights in Feb 2025

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect
Stayed 2 nights in Jan 2025

10/10 Excellent

Vu, Ballwin

Nice
Stayed 3 nights in Feb 2025

4/10 Poor

Eui Yung

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

John

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort, amenities, the staff are all top notch!
Stayed 5 nights in Jan 2025

6/10 Okay

James

Liked: Staff & service
Stayed 5 nights in Dec 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Here’s a good review for a resort in English: "I just had a fantastic stay at KOI Resort & Residence Da Nang. From the moment I arrived, I was greeted with warm hospitality from the staff. The room was beautifully decorated and spotless, with a stunning ocean view. The amenities, like the infinity pool and spa, were amazing and provided the perfect relaxation. The food at the restaurant was delicious, especially the fresh seafood. I will definitely be returning and recommending it to my friends!"
Stayed 1 night in Jan 2025

10/10 Excellent

Sahar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had amazing experience in the Koi resort, the location is amazing, just between the beach and marble mountain!!
Stayed 5 nights in Dec 2024

10/10 Excellent

Vanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

JAEHUN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2박방갈룸좋습니다.

시설이 크고 좋습니다. 빌라에서 지내는데 부족한 부분은 없었습니다. 호텔건물과 5분내외로 이동할 수 있어 좋고 짐이있으면 직원분들이 버기카를 태워줍니다. 궁금한게 있다면 Kim Anh에게 물어보면 친절하게 알려줍니다. 대부분 대응은 kim이 친절하게 알려주어서 좋습니다. 아직까지는 사람이 붐비지 않아서 대부분 전세내고 사용하는거 같아서 좋습니다. 항상 잘 웃으면서 대응해주시는 모든 직원분들이 좋아서 다시 방문하고 싶어요.
Stayed 2 nights in Nov 2024

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We booked a villa at the resort and Kim Anh was our host and she and the staff took great care of us. They were very responsive with all our needs such as requesting services, towels, rides, etc. The service and staff here are exceptional and really make you feel welcomed. I highly recommend this resort if you’re staying in Da Nang.
Stayed 3 nights in Nov 2024

10/10 Excellent

Aleisha

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Had an amazing stay at Koi Resort. The place is so peaceful, staff very attentive. Overall could not fault
Stayed 1 night in Oct 2024

6/10 Okay

Anastasia Maria

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Beautiful facilities, pool and proximity to the beach. The bungalows are spacious. Food from the breakfast buffet is pretty good, decent spread. BUT- so many things went wrong during our stay. Our door lock stopped working twice. Key cards stopped working randomly. There were plumbing issues. Lots of the hardware in the bungalow was faulty, which is concerning considering this place just only opened in May (I stayed in August) The AC in the gym and the spa was broken, making it extremely uncomfortable. Occasional visits from lizards in the bungalow. The staff, however, even with their limited English, still tried their hardest to make our stay comfortable, regardless of the multiple mishaps. Especially Kim! She went above and beyond to make sure I had a nice birthday, and gave us her own personal # to personally contact her if we had any issues. I think this property has a long way to go though. I'd love to see it succeed... but more than half of the hotel was vacant and despite it looking luxurious, just as we started to relax and enjoy, there was yet another reminder that the hotel is not ready.
Stayed 3 nights in Aug 2024

4/10 Poor

Verified traveler

Business traveler
Disliked: Room comfort

Dont think i will return

The hotel is new and alot of the amenities, bars and restaurants it says is open is not yet open or ready. Housekeeping continously bang the door even when you flag do not disturb on your room. Not alot of staff spoke English so incorrect information was provided. Laundry service damaged my clothes however they did refund me for the item as it was brand new but shouldn't of happened in the first place. In room food options needs to be improved, the menu shows roughly 10 options and nothing else, purely local items but should show some Western items to cover all basis. Was planning to check out early due to how poor the service and the quality of the hotel was but the general manager Joyce went above and beyond to try and make up for all the short falls. This hotel needs staff like Joyce to truly improve its offering otherwise it cannot contend with the Marriotts etc and definatly not Hyatt.
Stayed 4 nights in Jul 2024

10/10 Excellent

Bekah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is really beautiful. Like other reviews say it isn’t yet fully completed but it had everything my family needed and it was a little quieter than other busy resorts we stayed at which was actually very nice. The breakfast buffet was perfect with good food and options. What makes this resort amazing is the kindness of the staff however. They really try to meet your every need, they are polite and friendly and really listen to you. We didn’t have a great experience at the restaurant there onsite (I think it still needs some fine tuning and it can come right) but the staff listened to the feedback you can tell they are trying to listen & learn to see what they can do better. They apologised & then offered some free poolside drinks also. They didn’t need to do this but you can tell they really want you to have a good time - which we did. I would certainly come back again. The villa was nice and large which was relaxing.
Stayed 4 nights in Jul 2024

10/10 Excellent

Lam, Bothell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024