6/10 Okay
Eamonn
Jun 7, 2025
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
On arrival at the hotel we had a good experience at reception and were given the keys to the room we had requested. We had stayed in the same room last year.
Things took a turn for the worse when we entered the room. We had requested a fridge and it was there but, on opening it, it was filthy inside. Near the fridge there were mugs for tea/coffee…..one was badly chipped.But, worst of all,the television was a disgrace….the picture was all broken and unwatchable and the sound was out of synch when any image was visible.When you stay in an hotel, your room is more than a bedroom, it’s also your living room especially if you are staying for several nights. We were staying for six nights. We reported the problem on the following morning and an engineer was promised. He gave us a different remote, but the problem with the TV was the same. Again we repeated our problem and a second engineer came but he couldn’t fix it either and, so, we had no working television for our entire six night stay.What was even worse was that we had the same problem with the television exactly one year previously.And, so, this problem had been left unfixed for at least a whole year. That is atrocious behaviour for any hotel, not to mention a four star plus hotel like the Kingsley.
On our first morning I went to reception to ask if they had a daily newspaper. No was the response and, no, they couldn’t provide one for me on the following days. I have plenty more to say but you won’t allow me!!
Eamonn
Stayed 6 nights in May 2025
