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Hotel Carolina Bacalar

4.0 star property
4-star beachfront hotel near Lake Bacalar

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Photo gallery for Hotel Carolina Bacalar

Outdoor pool, open 7:00 AM to 10:00 AM, sun loungers
Snack bar
Standard Double Room, Garden View | View from room
Deluxe Room, Lagoon View | Garden view
Standard Room, Garden View | 1 bedroom, in-room safe, iron/ironing board, rollaway beds

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • On private beach
  • Bar
  • Pool
  • Spa
  • 24/7 front desk

Explore the area

Map
Boulevard Costera de Bacalar Sur # 625, Bacalar, QROO, 77930
  • Cenote Esmeralda
  • Cenote Cocalitos
    ‪2 min drive‬
  • Laguna Bacalar Ecological Park
    ‪5 min drive‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪34 min drive‬

Room options

View all photos for Standard Room, Garden View

Standard Room, Garden View | 1 bedroom, in-room safe, iron/ironing board, rollaway beds

Standard Room, Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • 129 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Garden View

Standard Double Room, Garden View | Bathroom | Shower, free toiletries, towels

Standard Double Room, Garden View

8.8 out of 10
Excellent
(12 reviews)
  • 129 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, Lagoon View

Deluxe Room, Lagoon View | 1 bedroom, in-room safe, iron/ironing board, rollaway beds

Deluxe Room, Lagoon View

10.0 out of 10
Exceptional
(5 reviews)
  • 290 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Bacalar

Beachfront retreat .Within a 15-minute walk of the hotel, you'll find Lake Bacalar and Cenote Esmeralda. Cenote Cocalitos and Cenote Negro are also within 2 miles (3 km).

What's nearby

  • Cenote Azul - 19 min walk - 1.1 miles
  • Cenote Cocalitos - 2 min drive - 0.7 miles
  • Municipal Spa of Bacalar - 3 min drive - 1.6 miles
  • Fort of San Felipe - 4 min drive - 1.8 miles
  • Laguna Bacalar Ecological Park - 5 min drive - 2.3 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 34 min drive

Restaurants

  • ‪La Bendición Dios - ‬3 min drive
  • ‪Albahaca - ‬3 min drive
  • ‪Ajal - ‬5 min drive
  • ‪Taqueria el Trompo de K'los - ‬5 min drive
  • ‪Mr. Taco - ‬5 min drive

About this property

Hotel Carolina Bacalar

4-star beachfront hotel near Lake Bacalar
A private beach is featured. Hotel Carolina Bacalar offers its guests an outdoor pool and a children's pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

Spa services, a terrace, and a garden are also featured at Hotel Carolina Bacalar. Limited free parking is available on a first-come, first-served basis.

This 4-star Bacalar hotel is smoke free.

  • 16 guestrooms or units
  • 2 levels
  • 4 buildings
  • Built in 2018
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Carolina Bacalar offers 16 air-conditioned accommodations with MP3 docking stations and safes. Smart televisions are featured in guestrooms.

Bathrooms include showers and complimentary toiletries. This Bacalar hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, and Swedish massages.

Languages

English, Spanish

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Property amenities

Family friendly

  • Children's pool
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily English breakfast available 8:00 AM to 11:00 AM for a fee: MXN 300 for adults and MXN 300 for children
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Children's pool
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Visual fire alarm

Room amenities

Entertainment

  • 40-inch smart TV
  • MP3 dock

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Carolina Bacalar

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for MXN 450.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately MXN 300 for adults and MXN 300 for children
  • Rollaway bed fee: MXN 450.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation.

We should mention

  • Pool access available from 7:00 AM to 10:00 AM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Carolina Bacalar
Carolina Bacalar
Hotel Carolina
Hotel Carolina Bacalar Hotel
Hotel Carolina Bacalar Bacalar
Hotel Carolina Bacalar Hotel Bacalar

Frequently asked questions

How close is Hotel Carolina Bacalar to the airport?

Hotel Carolina Bacalar is 23.6 mi (34-min drive) away from the Chetumal, Quintana Roo (CTM-Chetumal Intl.) airport, the closest popular airport to the property.

Does Hotel Carolina Bacalar have an airport shuttle?

Airport shuttle services are not available at Hotel Carolina Bacalar.

How close is Hotel Carolina Bacalar to the beach?

This hotel is on a private beach. Don't forget your sunscreen!

Does Hotel Carolina Bacalar offer free breakfast?

Free breakfast isn’t provided at Hotel Carolina Bacalar, but English breakfast is offered for a fee of MXN 300 for adults and MXN 300 for children. It's available every day from 8:00 AM to 11:00 AM.

Is there a casino at Hotel Carolina Bacalar?

No, there is no casino at this hotel.

What time is check-in at Hotel Carolina Bacalar?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Hotel Carolina Bacalar?

This hotel offers free self parking.

Does Hotel Carolina Bacalar have a pool?

Hotel Carolina Bacalar features an outdoor pool and a children's pool. Guests can enjoy pool access from 7:00 AM to 10:00 AM.

Does Hotel Carolina Bacalar have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Carolina Bacalar have a spa?

This hotel doesn't have a spa, but it does offer sports massages.

How close is Hotel Carolina Bacalar to downtown Bacalar?

Hotel Carolina Bacalar is 1.6 mi away from Bacalar.

Hotel Carolina Bacalar Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 170 out of 233 reviews
Rating 8 - Good. 42 out of 233 reviews
Rating 6 - Okay. 11 out of 233 reviews
Rating 4 - Poor. 5 out of 233 reviews
Rating 2 - Terrible. 5 out of 233 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Pedro

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite an initial issue during check-in (was charged in USD at a very unfavourable rate instead of Pesos as noted by Expedia) the Hotel management made things right in the end - Overall really nice stay, making Bacalar one of the highlights of the Mexico trip
Stayed 2 nights in Apr 2025

10/10 Excellent

ERIC

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property a couple steps away to the lagoon and a friendly staff made our stay enjoyable
Stayed 2 nights in Mar 2025

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location, excellent staff and facilities. We really enjoyed our stay!

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location, friendly and helpful staff
Stayed 2 nights in Mar 2025

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bacalar stay

Beautiful place. Has paddle boards and kayaks.
Stayed 1 night in Feb 2025

10/10 Excellent

Catherine

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we walked in we felt the calmness and beauty of Hotel Carolina. We felt so welcomed. I spent HOURS researching the best hotel in Bacalar, and this was absolutely perfect! Beautiful rooms and grounds. My young boys (6 and 8) loved the pool and the warm lagoon waters. Breakfast was stunning sitting on the deck. We enjoyed sitting in the sun looking over the waters on the pier/beach chairs, and the swings in the water make for perfect pictures. Kayaks were available for adventures (close to a cenote for exploring!). We would love to stay again.
Stayed 1 night in Feb 2025

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 2 nights in Feb 2025

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 5 nights in Jan 2025

10/10 Excellent

Sajad

Stayed 3 nights in Feb 2025

10/10 Excellent

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Carolina ..... Wish we didn't have to leave. If you're looking for accommodations close central and on the water this is your place ! A boutique style resort with amazing staff! From the moment we stepped onto the grounds you could tell the staff enjoyed their jobs and took great pride in what the hotel has to offer their guests. The staffs attention to detail ensuring customers needs were met was truly appreciated! Shout out to Juan !! There is an onsite bar and restaurant with very reasonable prices! Don't forget to make use of the complimentary kayaks and paddle boards that are available for their guests. When we return to Bacalar, Carolina will be at the top of our list to say at.
Stayed 3 nights in Jan 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place and staff

Pretty property, great friendly staff, beautiful setting on the lagoon and close enough to town to walk in
Stayed 2 nights in Feb 2025

10/10 Excellent

lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Getaway

Spent 3 nights here to experience the area. Room very comfortable different pillows would be good. Chairs on deck not comfortable. Breakfast and dinner were good. Service slow at times but staff always smiling and friendly.
Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved

Loved it! rooms are comfortable, AC units we never ran out of hot water. Staff was great.
Stayed 5 nights in Dec 2024

10/10 Excellent

Aldo

Stayed 2 nights in Jan 2025

8/10 Good

Liraz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was lovely very quiet and relaxing with a great access to the lagoon. Breakfast was very good and lunch/dinner menu was just ok, nothing too exciting so who mostly went in town for dinners. The hotel located beast the city center with lots of restaurants options. Rooms were comfy but sheets need to be replaced as seems quite old and used.
Stayed 4 nights in Dec 2024

10/10 Excellent

Orlando

Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved my stay here. It is a lovely hotel, nice view to lo the lagoon. Nice pool and restaurant by the lagoon. The service was really friendly. We used the kayaks and had a lovely stay there. I higly recommend it. Surely will stay again in the future
Stayed 1 night in Nov 2024

10/10 Excellent

Yadira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent, they suggested some great places to dine and affordable options of day activities. They came right to our hotel dock for a day excursion on the lake.
Stayed 4 nights in Nov 2024

10/10 Excellent

Viviana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 4 nights in Jul 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family stay June 2024

Loved it very much!!! Nice people, and service. Location is perfection on the lagoon.
Stayed 2 nights in Jun 2024

10/10 Excellent

Reynaldo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique concept
Stayed 2 nights in Jun 2024

10/10 Excellent

Camilo, Grovelandf

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property manager and his staff are the best. Friendly and accommodating.
Stayed 3 nights in May 2024

10/10 Excellent

Marius

Traveled with family and small children
Liked: Cleanliness, amenities
Nature wonderland
Stayed 1 night in Apr 2024

10/10 Excellent

Curtis, Diamond Bar

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well thought of and put together. It had all the conveniences of a bungalow with a view.
Stayed 4 nights in Apr 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing propu
Stayed 2 nights in Apr 2024