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Mercure Chester Abbots Well Hotel

4.0 star property
4-star spa hotel near Grosvenor Park

Choose dates to view prices

Photo gallery for Mercure Chester Abbots Well Hotel

Front of property
Exterior
Daily buffet breakfast (GBP 17.95 per person)
Double Room, 1 Double Bed (Compact) | In-room safe, desk, iron/ironing board, free cribs/infant beds
Fitness facility

Reviews

7.6 out of 10
Good

Popular amenities

  • Free WiFi
  • Restaurant

Explore the area

View in a map
Whitchurch Road Christleton, Chester, England, CH3 5QL
  • Place, Caldy Valley Nature Park
    ‪16 min walk‬
  • Place, Vicars Cross Shopping Centre
    ‪20 min walk‬
  • Place, Grosvenor Park
    ‪4 min drive‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪36 min drive‬

Room options

View all photos for Classic Double Room, 1 Double Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Classic Double Room, 1 Double Bed

8.0 out of 10
Very good
(51 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Twin Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Classic Room, 2 Twin Beds

7.2 out of 10
Good
(9 reviews)
  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Suite, 1 Double Bed

Superior Suite, 1 Double Bed | In-room safe, desk, iron/ironing board, free cribs/infant beds

Superior Suite, 1 Double Bed

  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room (Classic)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Family Room (Classic)

7.4 out of 10
Good
(8 reviews)
  • 226 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Privilege, Double Room, 1 Double Bed

Privilege, Double Room, 1 Double Bed | In-room safe, desk, iron/ironing board, free cribs/infant beds

Privilege, Double Room, 1 Double Bed

8.8 out of 10
Excellent
(6 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed (Compact)

Double Room, 1 Double Bed (Compact) | In-room safe, desk, iron/ironing board, free cribs/infant beds

Double Room, 1 Double Bed (Compact)

7.2 out of 10
Good
(25 reviews)
  • 140 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds (2 Adults and 2 Children)

Family Room, Multiple Beds (2 Adults and 2 Children) | In-room safe, desk, iron/ironing board, free cribs/infant beds

Family Room, Multiple Beds (2 Adults and 2 Children)

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

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About the neighborhood

Chester

In Chester .Within 3 miles (5 km) of this Chester hotel, you'll find Grosvenor Park and Chester Cathedral. Chester City Walls and Chester Racecourse are also within 3 miles (5 km).

What's nearby

  • University of Law - Chester - 7 min walk - 0.4 miles
  • Caldy Valley Nature Park - 16 min walk - 0.9 miles
  • Old Laundry Corner - 17 min walk - 0.9 miles
  • Vicars Cross Shopping Centre - 20 min walk - 1.1 miles
  • Grosvenor Park - 4 min drive - 1.7 miles

Getting around

  • Bache Station - 7 min drive
  • John Lennon Airport (LPL) - 39 min drive

Restaurants

  • ‪The Boathouse - ‬4 min drive
  • ‪Ring O' Bells - ‬11 min walk
  • ‪Ginger Monkey - ‬2 min drive
  • ‪The Cheshire Cat - ‬15 min walk
  • The Cornerhouse

About this property

Mercure Chester Abbots Well Hotel

4-star spa hotel near Grosvenor Park
Mercure Chester Abbots Well Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A children's pool, a fitness center, and spa services are also featured at the business-friendly Mercure Chester Abbots Well Hotel. Free self parking is available.

This 4-star Chester hotel is smoke free.

  • 126 guestrooms or units
  • Meeting rooms
  • Deli
  • Poolside lounge chairs
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Mercure Chester Abbots Well Hotel offers 126 accommodations with safes and coffee/tea makers. LED televisions come with satellite channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Chester hotel provides complimentary wireless Internet access. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Feelgood Club. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

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Feb 1 - Feb 2
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Property amenities

Family friendly

  • Children's pool
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • LED TV with digital channels

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Portable fan
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 15.00 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 17.95 per person
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Eurocard, Barclaycard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Abbots Well Chester
Chester Abbots Well
Mercure Abbots Chester
Mercure Abbots Well
Mercure Abbots Well Chester
Mercure Abbots Well Hotel
Mercure Chester Abbots Well
Mercure Chester Abbots Well Hotel
Mercure Hotel Abbots Well
Mercure Hotel Chester Abbots Well
Mercure Chester Abbots Well
Mercure Chester Abbots Well Hotel Hotel
Mercure Chester Abbots Well Hotel Chester
Mercure Chester Abbots Well Hotel Hotel Chester

Frequently asked questions

How close is Mercure Chester Abbots Well Hotel to the airport?

Mercure Chester Abbots Well Hotel is 8 mi (22-min drive) away from the Chester (CEG-Hawarden) airport, the closest popular airport to the property.

Does Mercure Chester Abbots Well Hotel have an airport shuttle?

Airport shuttle services are not available at Mercure Chester Abbots Well Hotel.

Does Mercure Chester Abbots Well Hotel offer free breakfast?

Free breakfast isn’t provided at Mercure Chester Abbots Well Hotel, but buffet breakfast is offered for a fee of GBP 17.95 per person. It's available on weekdays from 7:00 AM to 10:00 AM and weekends from 8:00 AM to 11:00 AM.

Is there a casino at Mercure Chester Abbots Well Hotel?

No, there is no casino at this hotel.

What time is check-in at Mercure Chester Abbots Well Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Mercure Chester Abbots Well Hotel?

This hotel offers free self parking.

Does Mercure Chester Abbots Well Hotel have a pool?

Mercure Chester Abbots Well Hotel features an indoor pool and a children's pool.

Does Mercure Chester Abbots Well Hotel have a restaurant?

Mercure Chester Abbots Well Hotel is home to The Brasserie, which features British cuisine.

Does Mercure Chester Abbots Well Hotel have a spa?

Yes, this hotel has a spa.

How close is Mercure Chester Abbots Well Hotel to downtown Chester?

Mercure Chester Abbots Well Hotel is 0.7 mi away from Christleton.

Mercure Chester Abbots Well Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 343 out of 1001 reviews
Rating 8 - Good. 309 out of 1001 reviews
Rating 6 - Okay. 165 out of 1001 reviews
Rating 4 - Poor. 103 out of 1001 reviews
Rating 2 - Terrible. 81 out of 1001 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay in Chester. Our room was clean and well cared for. Staff were pleasant and helpful.
Stayed 3 nights in Oct 2025

10/10 Excellent

Zoe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Lovely breakfast and good choice
Stayed 1 night in Oct 2025

4/10 Poor

Ian

Traveled with partner
Liked: Amenities
Disliked: Cleanliness
Room wasn’t very clean found a discarded Costa coffee cup lid on the floor if they missed that whatels did they miss. Breakfast was very disorganised it’s like they were not expecting everyone for breakfast. Overall quite poor
Stayed 1 night in Oct 2025

4/10 Poor

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel needs refurbishment.
Stayed 2 nights in Oct 2025

8/10 Good

Barry

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The stay for us was adequate, we thought it overpriced, the outside didnt look the best upkept however the inside of the hotel was a lot better but does require some decoration. We had an evening meal which was good, the breakfast was very good, the staff were very polite & professional but seemed to be understaffed. All in all a pleasing stay.
Stayed 1 night in Oct 2025

2/10 Terrible

Tina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wouldn’t stay again

Not clean. Pictures on wed site not the same in reality, very disappointed.
Stayed 2 nights in Oct 2025

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was a good size and very comfortable. Staff were very friendly and helpful. Only had breakfast but it was lovely and lots of choice. Very good value for money and would definitely go back if we were in chester again
Stayed 2 nights in Oct 2025

6/10 Okay

Christopher

Business traveler
Ok
Stayed 2 nights in Sep 2025

2/10 Terrible

Lorna

Disliked: Cleanliness, property conditions & facilities, room comfort
I didn't think it was fair to have a trainee working on their own on a busy Saturday afternoon. The showers were shocking in the pool area. I feel it was generally overpriced. The dehumidifier in the pool was incredibly loud. The room didn't offer much in the way of soundproofing. There was not a hairdryer in the room, even asking for one at reception I was not given one. The overall feel of the hotel felt tired, despite probably being cleaned it didn't feel it.
Stayed 1 night in Oct 2025

10/10 Excellent

Maurice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel friendly staff
Stayed 2 nights in Oct 2025

8/10 Good

Kamila

Stayed 2 nights in Sep 2025

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, the hotel is in desperate need of investment. The worst nights sleep ever had!! Due to inconsiderate guests, wafer thin walls, and very poor heating controls. The cleaning standards are something to do addressed, with the very basics, failing miserable. In addition to most staff ,failing to have any sense of urgency in performing there duties. The spa & pool area, requires a complete Overall, with only positive is usage included within the room rate. The restaurant is adequate if you have no desire for anything special, with the breakfast offering, certainly nothing special.
Stayed 1 night in Sep 2025

2/10 Terrible

lucy

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checked in ok started working at the desk, heard a noise at the door and another male guest lets himself into my room with a key . As a lone solo female traveller it’s not acceptable went down to reception with the guest and got told I had to change rooms. I refused and then got told I could stay put . Hardly any toilet paper had to go to reception twice to request more . Bathroom had a lot of mould. Dinner waited 45 mins from walking in to getting my order. Forgot to bring wine to the table . I never complain about a hotel but I won’t be staying here again
Stayed 1 night in Sep 2025

6/10 Okay

Simon

Stayed 1 night in Sep 2025

10/10 Excellent

Hannah

Stayed 1 night in Sep 2025

6/10 Okay

Robert

Traveled with group
Liked: Staff & service, amenities
The first room I was given was at the rear of the Hotel, when I found the Wi-Fi wasn't working I was moved to the front of the hotel. This was a mistake as I was kept awake half the night by noise. The first noisy event was not the hotel's fault, but that of some ignorant so-and-so who, at 03:30, couldn't be bothered to get out of their vehicle to let someone know they were there, beeping their horn instead! Technically the second two occurrences weren't the hotel's fault either, but it is something they can do something about. Large dustbins wagons arrived at 04:30 and at 04:50 to empty the refuge bins, with the accompanying reverse warnings sounds and bins being lifted and emptied. The hotel was good value, but the most of the buffet cooked breakfast was over cooked, with the fried eggs being like bullets, and the bacon like leather.
Stayed 1 night in Sep 2025

8/10 Good

Levon

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable as expected. Room not climatized at arrival. Sink drains slowly. No closet. Insufficient room for clothes. One ceiling light bulb burnt out.
Stayed 2 nights in Sep 2025

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff were excellent, always willing to help. Rooms are starting to look a little worn/dated. That said I would stay again and free parking is a rarity these days.
Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

barbara

Disliked: Room comfort
The young lady in the front desk was multitasking, but not very well. She gave us two lots of keys for two different rooms. We went for dinner when we arrived and the food took forever and it was just mediocre
Stayed 1 night in Sep 2025

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb facilities and amazing staff
Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, stayed for 2 nights as 2 adults and 1 toddler. The staff wers pleasant and helpful from the moment we arrived. Room was clean and had eveyrhing you need. Hotel is in a great location, 10 minute drive to the city centre or 10 minute drive to Chester zoo. Will definitely stay again when next visiting the city
Stayed 2 nights in Sep 2025

8/10 Good

Danielle

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Bryan

Stayed 1 night in Aug 2025

4/10 Poor

Jeanette

Stayed 4 nights in Aug 2025