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Embassy Suites by Hilton Charleston Airport Convention Ctr

3.5 star property
Hotel near North Charleston Coliseum and Performing Arts Center in North Charleston

Choose dates to view prices

Photo gallery for Embassy Suites by Hilton Charleston Airport Convention Ctr

Free daily buffet breakfast
Interior detail
Meeting facility
Terrace/patio
Premium bedding, pillowtop beds, in-room safe, desk

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking available
  • Gym
  • Bar

Explore the area

Map
5055 International Blvd, North Charleston, SC, 29418-5963
  • Charleston Area Convention Center
    ‪6 min walk‬
  • North Charleston Coliseum and Performing Arts Center
    ‪10 min walk‬
  • Charleston Tanger Outlets
    ‪11 min walk‬
  • Charleston, SC (CHS-Charleston Intl.)
    ‪5 min drive‬

Room options

View all photos for Suite, 2 Queen Beds (Pure Wellness)

32-inch flat-screen TV with cable channels, TV, pay movies

Suite, 2 Queen Beds (Pure Wellness)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Suite, 2 Queen Beds

32-inch flat-screen TV with cable channels, TV, pay movies

Premium Suite, 2 Queen Beds

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Premium Suite, 1 King Bed, Mobility Accessible

Premium bedding, pillowtop beds, in-room safe, desk

Premium Suite, 1 King Bed, Mobility Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • 530 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub (2 Room, Corner)

32-inch flat-screen TV with cable channels, TV, pay movies

Suite, 2 Queen Beds, Accessible, Bathtub (2 Room, Corner)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Premium Suite, 2 Queen Beds with Sofa Bed, Accessible, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Premium Suite, 2 Queen Beds with Sofa Bed, Accessible, Non Smoking

  • 530 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Premium Suite, 1 King Bed, Hearing Accessible

Premium bedding, pillowtop beds, in-room safe, desk

Premium Suite, 1 King Bed, Hearing Accessible

  • 530 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Accessible, Bathtub (Corner)

32-inch flat-screen TV with cable channels, TV, pay movies

Premium Room, 2 Queen Beds, Accessible, Bathtub (Corner)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Hearing Accessible

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 2 Queen Beds, Hearing Accessible

8.8 out of 10
Excellent
(13 reviews)
  • 530 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

32-inch flat-screen TV with cable channels, TV, pay movies

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(9 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Presidential Suite, 1 King Bed, Non Smoking

Presidential Suite, 1 King Bed, Non Smoking | Premium bedding, pillowtop beds, in-room safe, desk

Presidential Suite, 1 King Bed, Non Smoking

  • 1194 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Corner

32-inch flat-screen TV with cable channels, TV, pay movies

Suite, 2 Queen Beds, Corner

  • Sleeps 6
  • 2 Queen Beds

View all photos for Hospitality Suite, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Hospitality Suite, 1 King Bed

  • 530 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Wellness, In-room air purification)

Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, 1 King Bed, Accessible (Wellness, In-room air purification)

  • 530 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed (Wellness, In-room air purification)

Premium bedding, pillowtop beds, in-room safe, desk

Premium Suite, 1 King Bed (Wellness, In-room air purification)

7.8 out of 10
Good
(7 reviews)
  • 530 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Wellness, In-room air purification)

Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, 1 King Bed, Accessible (Wellness, In-room air purification)

  • 530 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Suite Two Queen and One Sofa Bed Non-Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Standard Suite Two Queen and One Sofa Bed Non-Smoking

8.4 out of 10
Very good
(38 reviews)
  • 530 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Accessible (Hearing)

32-inch flat-screen TV with cable channels, TV, pay movies

Suite, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Suite One King and One Sofa Bed Non-Smoking

32-inch flat-screen TV with cable channels, TV, pay movies

Standard Suite One King and One Sofa Bed Non-Smoking

8.0 out of 10
Very good
(45 reviews)
  • 530 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite, 2 Queen Beds, Accessible (2 Room, Hearing)

32-inch flat-screen TV with cable channels, TV, pay movies

Premium Suite, 2 Queen Beds, Accessible (2 Room, Hearing)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

32-inch flat-screen TV with cable channels, TV, pay movies

Suite, 1 King Bed, Accessible, Non Smoking

7.6 out of 10
Good
(18 reviews)
  • 530 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Queen Beds (Wellness, In-room air purification)

Premium bedding, pillowtop beds, in-room safe, desk

Premium Suite, 2 Queen Beds (Wellness, In-room air purification)

  • 570 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub (2 Room)

32-inch flat-screen TV with cable channels, TV, pay movies

Suite, 2 Queen Beds, Accessible, Bathtub (2 Room)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Premium Suite, 2 Queen Beds, Corner

32-inch flat-screen TV with cable channels, TV, pay movies

Premium Suite, 2 Queen Beds, Corner

  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

7.6 out of 10
Good
(4 reviews)
  • 530 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Suite, 1 King Bed, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Premier Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 530 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Suite, 2 Queen Beds, Non Smoking, Corner

Premium bedding, pillowtop beds, in-room safe, desk

Premier Suite, 2 Queen Beds, Non Smoking, Corner

  • 624 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Suite, 2 Queen Beds, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Premium Suite, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 530 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(8 reviews)
  • 530 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Suite, 2 Double Beds with Sofa Bed, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Standard Suite, 2 Double Beds with Sofa Bed, Non Smoking

  • 530 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Corner (Bathtub)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Corner (Bathtub)

  • 624 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Corner (Bathtub)

Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, 2 Queen Beds, Corner (Bathtub)

10.0 out of 10
Exceptional
(1 review)
  • 624 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Mobility Accessible

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 2 Queen Beds, Mobility Accessible

9.0 out of 10
Wonderful
(2 reviews)
  • 530 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

North Charleston

Near the airport.Within a 15-minute walk of the hotel, you'll find North Charleston Coliseum and Performing Arts Center and Charleston Tanger Outlets. Charleston Area Convention Center and North Charleston and American LaFrance Fire Museum are also within half a mile (1 km).

What's nearby

  • Charleston Area Convention Center - 6 min walk - 0.3 miles
  • North Charleston Coliseum and Performing Arts Center - 10 min walk - 0.6 miles
  • Charleston Tanger Outlets - 11 min walk - 0.6 miles
  • Riverfront Park - 8 min drive - 3.6 miles
  • United States Air Force Charleston Air Force Base - 8 min drive - 5.1 miles

Getting around

  • Charleston Station - 4 min drive
  • Charleston Intl. Airport (CHS) - 4 min drive

Restaurants

  • ‪North Charleston Coliseum - ‬12 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Golden Corral - ‬13 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪Mellow Mushroom - ‬10 min walk

About this property

Embassy Suites by Hilton Charleston Airport Convention Ctr

Hotel near North Charleston Coliseum and Performing Arts Center in North Charleston
Embassy Suites by Hilton Charleston Airport Convention Ctr offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have WiFi for a fee.

Business amenities include a business center and limo/town car service. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Embassy Suites by Hilton Charleston Airport Convention Ctr. A roundtrip airport shuttle is free during limited hours. For a fee, parking is available. A complete renovation of Embassy Suites by Hilton Charleston Airport Convention Ctr was completed in April 2025.

This North Charleston hotel is smoke free.

  • 255 guestrooms or units
  • 9 levels
  • Built in 2000
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Embassy Suites by Hilton Charleston Airport Convention Ctr offers 255 accommodations with MP3 docking stations and safes. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include shower/tub combinations with rainfall showerheads, complimentary toiletries, and hair dryers.

This North Charleston hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and irons/ironing boards. Housekeeping is provided daily.

Languages

English

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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Living room
  • Mini-fridge
  • Separate bedroom

Internet

  • Available in all rooms: WiFi (USD 4.95 per night); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95)

Parking and transportation

  • Free roundtrip airport shuttle from 6:00 AM to 9:00 PM
  • Limo/town car service
  • Self parking on site (USD 10 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • MP3 dock
  • Pay movies

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 65 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 2.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 4.95 per night (rates may vary)
  • Fee for in-room wired internet: USD 4.95 (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 (rates may vary)
  • Self parking fee: USD 10.00 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Children may not be eligible for complimentary breakfast.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Airport/North
Embassy Suites by Hilton Charleston Airport Convention Ctr Hotel
Embassy Suites Airport/North Hotel
Embassy Suites Airport/North Hotel Charleston
Embassy Suites North Charleston Airport/Hotel & Convention Hotel
Embassy Suites North Charleston Airport/Hotel & Convention

Frequently asked questions

How close is Embassy Suites by Hilton Charleston Airport Convention Ctr to the airport?

Embassy Suites by Hilton Charleston Airport Convention Ctr is 2.4 mi (4-min drive) away from the Charleston Intl. Airport (CHS) airport, the closest popular airport to the property.

How much does it cost to stay at Embassy Suites by Hilton Charleston Airport Convention Ctr?

As of Jun 24, 2025, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Charleston Airport Convention Ctr on Jun 30, 2025 start from $100.8, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Embassy Suites by Hilton Charleston Airport Convention Ctr have an airport shuttle?

Embassy Suites by Hilton Charleston Airport Convention Ctr offers a free airport shuttle, available during limited hours.

How close is Embassy Suites by Hilton Charleston Airport Convention Ctr to the beach?

This hotel is 15.3 mi (24-min drive) from Sunrise Park Beach.

Does Embassy Suites by Hilton Charleston Airport Convention Ctr offer free breakfast?

Embassy Suites by Hilton Charleston Airport Convention Ctr offers free buffet breakfast on weekdays between 6:30 AM and 9:30 AM and weekends between 7:00 AM and 10:30 AM.

Is there a casino at Embassy Suites by Hilton Charleston Airport Convention Ctr?

No, there is no casino at this hotel.

What time is check-in at Embassy Suites by Hilton Charleston Airport Convention Ctr?

Check-in start time: 4 PM; Check-in end time: midnight.

Is there free parking at Embassy Suites by Hilton Charleston Airport Convention Ctr?

Free parking is not available at this hotel. Self parking is available for USD 10.00 per day.

Does Embassy Suites by Hilton Charleston Airport Convention Ctr have a pool?

Embassy Suites by Hilton Charleston Airport Convention Ctr features an indoor pool.

Does Embassy Suites by Hilton Charleston Airport Convention Ctr have a restaurant?

Yes, there is a restaurant on site.

Does Embassy Suites by Hilton Charleston Airport Convention Ctr have a spa?

There are no spa services available at this hotel.

How close is Embassy Suites by Hilton Charleston Airport Convention Ctr to downtown North Charleston?

Embassy Suites by Hilton Charleston Airport Convention Ctr is 2.5 mi away from North Charleston.

Embassy Suites by Hilton Charleston Airport Convention Ctr Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 455 out of 1007 reviews
Rating 8 - Good. 200 out of 1007 reviews
Rating 6 - Okay. 134 out of 1007 reviews
Rating 4 - Poor. 106 out of 1007 reviews
Rating 2 - Terrible. 112 out of 1007 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa, Savannah

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2025

10/10 Excellent

STEPH, Deerfield

Stayed 1 night in Apr 2025

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
Property is dated.
Stayed 2 nights in Mar 2025

4/10 Poor

Elisabeth, Edenton

Traveled with family
Disliked: Staff & service, property conditions & facilities
Nowhere on the hotel information did it state the hotel was under major construction. Bugs and hair in the bathroom and I never had hot water. I reported this and no one ever followed up. Parking was also a nightmare. After paying $10 a day there were several incidents where assigned parking for the hotel simply had no parking. Had no choice but to pay in the nearby lot. All of this is unacceptable for this level of hotel. The staff was also rude about every question asked.
Stayed 3 nights in Mar 2025

4/10 Poor

Tessa

Traveled with family
Disliked: Cleanliness, staff & service, room comfort

Very poor and gross. Do not stay here.

Absolutely disgusting. Bed had sheets with seeds, fruit, and nuts in it. Shower curtain had hair and pubie hair all over it and there was an opened bar of soap with pubie hair on it in the shower. Disgusting. Everywhere was closed due to remodeling the building. Breakfast was very subpar. Food was gross Information was not given out like it should be. Was very upset with visit as this was our first vacation getaway in two years. Very disappointed.
Stayed 3 nights in Mar 2025

8/10 Good

Shannon, Myrtle Beach

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is extremely convenient to the convention center. They were under renovation so can’t fault them for the lack of dining available. Room set up is wonderful but it is very loud.
Stayed 2 nights in Feb 2025

4/10 Poor

William

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not Again

Get Rid of pay for parking it adds up if you have two car family not happy with this process.
Stayed 2 nights in Mar 2025

10/10 Excellent

Chelsey

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2025

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities
Bfast good, construction bad
Stayed 1 night in Mar 2025

6/10 Okay

Alia

Stayed 1 night in Mar 2025

10/10 Excellent

Kessha

Stayed 2 nights in Feb 2025

10/10 Excellent

Arnold

Stayed 1 night in Mar 2025

4/10 Poor

Brian

Business traveler
I was very surprised and disappointed that I was required to pay for parking my vehicle in the Hotel's open parking lot. Also, some of the cleaning staff were less than pleasant. The one good thing about the location is I was able to walk indoors to my meeting at the adjoining venue.
Stayed 2 nights in Mar 2025

10/10 Excellent

Salika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and close to everything
Stayed 1 night in Mar 2025

4/10 Poor

Alissa

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Loud construction with no advanced notice. No hot water. Took 10 min to check/in because front desk was on the phone. Phone in my room didn't work.
Stayed 3 nights in Mar 2025

2/10 Terrible

Denise

Traveled with family
Disliked: Property conditions & facilities, room comfort
Worst stay ever! We checked in about 9pm and went to take a shower and there was no hot water. We reported it to the front desk and they told us they were working on it. At 11:30pm we went back down for an update and the maintenance man who had been working on the issue went home at 11 because that's when he gets off. She said it would be the first thing he worked on in the morning. The next morning at 9:30 am we went down for an update. The lady at the desk, Tamara, was RUDE! She said a pipe burst and basically no one had hot water and it was working fine at her last shift on Thursday. She said they had to call in the chief engineer to fix the problem.I asked if they knew it was a burst pipe when we checked in, and she just kept saying it was fine on Thursday! She didn't care at all and I have NEVER had such terrible customer service at this hotel! Letting us know at check in, or having someone come in to fix it through the night would have been the right thing to do. I don't know if we will stay here again. In the past, any issues have been handled promptly and the customer service is usually outstanding. This stay was so disappointing.
Stayed 1 night in Mar 2025

6/10 Okay

Jacob

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

4/10 Poor

Emily

Disliked: Staff & service
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A few issues … but overall a decent experience.

Everyone was friendly, but we had reserved a room with a king size bed - they were unable to accommodate this and we had to take a room with a queen sized bed .. not a huge deal, but we were surprised we weren’t able to get the room we reserved and paid for… The bed itself was very comfortable…. Also she was polite when she checked us in, but there was no apology - nor price adjustment for the room Change and smaller bed . We asked if there would be a price adjustment and they said they can’t do that bc we booked through hotels.com. In addition - I had to take a cold shower the second day - hot water wasn’t working … the toilet didn’t flush well - had to flush several times for it to work. The door also didn’t lock unless you physically pulled it - it was just not latching closed properly. The breakfast was good - although the first day’s line was so long I didn’t have time to wait … Thank you
Stayed 2 nights in Mar 2025

8/10 Good

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to the convention center. It was noisy and the construction in the lobby was a mess.
Stayed 1 night in Mar 2025

4/10 Poor

Maureen

Stayed 1 night in Mar 2025

10/10 Excellent

samantha

Liked: Cleanliness, staff & service, amenities
Property was just under construction
Stayed 2 nights in Feb 2025

2/10 Terrible

Ashley

Disliked: Staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

Jennie

Stayed 2 nights in Feb 2025

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and convenient. Would highly recommend.
Stayed 2 nights in Feb 2025