NH Cartagena Urban Royal

3.5 star property
3.5-star hotel near Clock Tower

Choose dates to view prices

Photo gallery for NH Cartagena Urban Royal

Terrace/patio
Sports facility
Exterior
1 bedroom, premium bedding, minibar, in-room safe
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly
  • Laundry

Explore the area

Map
Plaza de los Coches Cr 7# 34-10, Cartagena, Bolivar, 130001
  • Clock Tower
    ‪1 min walk‬
  • Cartagena de Indias Convention Center
    ‪3 min walk‬
  • Walls of Cartagena
    ‪6 min walk‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪7 min drive‬

Room options

Superior Room (Extra Bed 2 Adults + 1 Child)

  • 205 sq ft
  • Sleeps 3
  • 1 Queen Bed

Superior Room (View)

  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

Deluxe Room, Balcony

  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

  • 194 sq ft
  • Sleeps 3
  • 1 Queen Bed

Standard Room

  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

You may also like

About the neighborhood

Cartagena

Cartagena Walled City stay.At this Cartagena Walled City hotel, you'll be steps from Clock Tower and within a 15-minute walk of Cartagena de Indias Convention Center. Plaza de los Coches and Catedral are also within half a mile (1 km).

What's nearby

  • Clock Tower - 1 min walk - 0.0 miles
  • Cartagena de Indias Convention Center - 3 min walk - 0.2 miles
  • Bolivar Square - 5 min walk - 0.3 miles
  • Walls of Cartagena - 6 min walk - 0.4 miles
  • Bocagrande Beach - 20 min walk - 1.1 miles

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 16 min drive

Restaurants

  • ‪Mirador Café & Bar - ‬1 min walk
  • ‪Plaza de los Coches - ‬1 min walk
  • ‪Hard Rock Cafe Cartagena - ‬2 min walk
  • ‪The Clock Pub - ‬1 min walk
  • ‪Mirador Gastro Bar - ‬1 min walk

About this property

NH Cartagena Urban Royal

3.5-star hotel near Clock Tower
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. An outdoor pool, a rooftop terrace, and multilingual staff are also featured at NH Cartagena Urban Royal.

This 3.5-star Cartagena hotel is smoke free.

  • 1 building
  • 28 guestrooms or units
  • 6 levels
  • Built in 2011
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • 1 conference room
  • Dining venue
NH Cartagena Urban Royal offers 28 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English, Spanish

Similar properties

Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour airport drop-off shuttle on request for a surcharge

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to noon on weekends; COP 43,000 to 78,000 for adults and COP 25,000 to 38,000 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 42-inch LCD TV with cable channels

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: COP 110 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 55 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately COP 43000 to 78000 for adults, and COP 25000 to 38000 for children
  • Airport shuttle fee: COP 83000 per vehicle (maximum occupancy 4)
  • Pet fee: COP 110 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Guests planning to check in with a pet must provide the pet's health certificate at check-in.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Reloj Royal
Reloj Urban
Royal Reloj
Urban Royal Puerta Reloj
Urban Royal Puerta Reloj Cartagena
Urban Royal Puerta Reloj Hotel
Urban Royal Puerta Reloj Hotel Cartagena
NH Cartagena Urban Royal Hotel
Urban Royal Hotel
NH Cartagena Urban Royal
Urban Royal
NH Cartagena Urban Royal Hotel
NH Cartagena Urban Royal Cartagena
NH Cartagena Urban Royal Hotel Cartagena

Frequently asked questions

How close is NH Cartagena Urban Royal to the airport?

NH Cartagena Urban Royal is 3.9 mi (16-min drive) away from the Rafael Nunez Intl. Airport (CTG) airport, the closest popular airport to the property.

How much does it cost to stay at NH Cartagena Urban Royal?

As of Jun 8, 2025, prices found for a 1-night stay for 2 adults at NH Cartagena Urban Royal on Jun 13, 2025 start from $87.36, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does NH Cartagena Urban Royal have an airport shuttle?

NH Cartagena Urban Royal offers a shuttle from the hotel to the airport 24 hours a day, on request, for a charge of COP 83000 per vehicle.

How close is NH Cartagena Urban Royal to the beach?

This hotel is 1.2 mi (8-min drive) from Bocagrande Beach and 2.9 mi (15-min drive) from Marbella Beach. Don't forget your sunscreen!

Does NH Cartagena Urban Royal offer free breakfast?

Free breakfast isn’t offered at NH Cartagena Urban Royal, but buffet breakfast is offered for a fee of between COP 43000 and 78000 for adults, COP 25000 and 38000 for children. It's available on weekdays from 6:30 AM to 10:00 AM and weekends from 6:30 AM to noon.

Is there a casino at NH Cartagena Urban Royal?

No, there is no casino at this hotel, but Rio Cartagena Casino (8-min drive) is nearby.

What time is check-in at NH Cartagena Urban Royal?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at NH Cartagena Urban Royal?

Free parking is not available at this hotel.

Does NH Cartagena Urban Royal have a pool?

NH Cartagena Urban Royal features an outdoor pool.

Does NH Cartagena Urban Royal have a restaurant?

NH Cartagena Urban Royal is home to Restaurante, which features international cuisine.

Does NH Cartagena Urban Royal have a spa?

There are no spa services available at this hotel.

How close is NH Cartagena Urban Royal to downtown Cartagena?

NH Cartagena Urban Royal is 0.1 mi away from Cartagena.

NH Cartagena Urban Royal Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 199 out of 468 reviews
Rating 8 - Good. 145 out of 468 reviews
Rating 6 - Okay. 69 out of 468 reviews
Rating 4 - Poor. 28 out of 468 reviews
Rating 2 - Terrible. 27 out of 468 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Johann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing time...amazing staff. Great place!!!
Stayed 2 nights in Mar 2025

8/10 Good

Isabel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was right in the middle of everything
Stayed 9 nights in Jan 2025

8/10 Good

Oenone

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great. Rooms comfortable and staff friendly. The food in the restaurant is excellent and pool on the roof top has a wonderful view, but the area is incredibly noisy at night. We had a room looking over the square to the front of the building but the noise at night is insufferable. We had to move our room to the side of the building. Colombians never sleep they party all night long! Cartagena is a wonderful place to visit we thoroughly enjoyed our stay and we will return. The restaurants are excellent and shopping is great.
Stayed 5 nights in Feb 2025

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Gilberto

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

SmartSmiles

Liked: Cleanliness, staff & service, property conditions & facilities
Was ok
Stayed 2 nights in Jan 2025

6/10 Okay

Alex

A/C Needs to cool better in the rooms
Stayed 4 nights in Dec 2024

10/10 Excellent

Michelle, Fort Worth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service and staff
Stayed 1 night in Dec 2024

10/10 Excellent

Carlos

Stayed 2 nights in Dec 2024

8/10 Good

EVELYNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel right downtown Cartagena old city

Stayed 3 nights in Dec 2024

10/10 Excellent

Francisco

Stayed 3 nights in Dec 2024

6/10 Okay

Neil

Stayed 3 nights in Nov 2024

8/10 Good

Yotam

Traveled with group
Liked: Cleanliness, property conditions & facilities

Decent stay. Very central, a bit noisy.

This hotel is located right in the center of everything. It's meters away from the piers for visiting the islands, and right in the middle of all the action. That's good, or bad, depending on your preferenes. Rooms are a bit small, AC isn't that strong, but overall everything worked fine and location was great.
Stayed 4 nights in Nov 2024

8/10 Good

Reginald

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the center of the action. Perfecto
Stayed 6 nights in Nov 2024

8/10 Good

Carter

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable and safe
Stayed 1 night in Nov 2024

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and I was very comfortable walking in the old city. Lots of dining options.
Stayed 3 nights in Nov 2024

10/10 Excellent

Nanette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Sean

Stayed 1 night in Nov 2024

10/10 Excellent

joseph

Liked: Amenities
Location
Stayed 1 night in Nov 2024

8/10 Good

Jawaun

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff. They do a great job
Stayed 4 nights in Oct 2024

10/10 Excellent

Socrates

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are helpful and friendly.
Stayed 3 nights in Oct 2024

10/10 Excellent

Emilio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

2/10 Terrible

JAMES, Washington

Traveled with family and small children, Traveled with family
Disliked: Staff & service, property conditions & facilities
No clue where to begin. Service was terrible! Upon checkin, every single guest had to provide ID. My family is from Colombia, so I was told they would have to pay additional tax as my guests even though it was MY reservation and I PAID for the room and tax already! We were told my nephew (1yr old) was not allowed to stay because he did not have an ID and his father did not have his birth certificate with him. When making the reservation on Travelocity it asked how many people in each room, I indicated 2 adults and 1 child per room (I book two Superior Rooms [Extra Bed 2 Adults 1 Child). It asked for their ages, I said 16 and 1, and I was told I only booked rooms for 4 adults! They told me I had to pay extra for the kids! THEN.... they put my family in a room with ONE BED although I booked a room with two beds and did not tell me!!!! They said they can't see what is booked when you use a site like Travelocity, and they did not have two of the rooms I reserved available. After leaving to find another hotel, when I returned to checkout I was told they were going to move my family to another room which ended up being exactly the type of room I reserved in the first place! An entire 90 minutes of my time WASTED!!! My room faced the plaza and the hotel is right by the clock tower which was a nice view. However, the nice view turned out to be a NIGHTMARE because they party in the plaza ALL NIGHT!!! Sirens, alarms, music, loud people til 6am! Mold, mildew, broke toilet and lamps
Stayed 1 night in Oct 2024

10/10 Excellent

Jose Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

6/10 Okay

Vera

Business traveler
Liked: Staff & service
Disliked: Amenities
The location is good and the rooftop with the pool nice. However the installations are oldish and poorly taken care of. My room was interior and noisy due to the noise of ACs.
Stayed 1 night in Sep 2024