Book a hotel near Calle 12, Downtown Playa del Carmen

"The staff was not very friendly or accommodating. I paid over 1,500 for a room with no hot water, broken lock on the sliding door, and unusable jacuzzi. On top of all that, there was construction right in front of our unit which started making noice at 5AM. Additionally , you can hear near by clubs playing their music way past 3AM. "

"10/10 loved everything "

"Hello, Reservation #72071827129533 at Sofía by Bunik. When we arrived, another guest in the lobby was complaining about being bitten during the night and asked to change rooms. His room was next to ours. We inspected our bed and found stains and small dark spots that resemble bed bug signs. For health and safety reasons we left immediately and booked another hotel. We did not stay in the room. I am requesting a full refund of CA $184.94."

"Amazing experience, excellent staff! Would love to go back "

"We stayed in a king mini suite overlooking the entrance with a view of the sea and sunrise to the right. Very spacious room and super comfy bed. Shower gel, shampoo and conditioner supplied but I recommend taking your own. Mini bar stocked daily with water, sodas and beer. Hairdryer and iron in the room. Staff overall were fantastic and friendly. Daytime entertainment team got everyone going and joining in. Evening entertainment was hit and miss, ended by 9:30ish then the bar was very quiet and emptied quickly. Only one bar open at night, it would have been a bonus if the pool bar stayed open later. Good choice of daytime bars and places to eat including pizzas, ice creams, coffee and cakes and the grab and go area. Highlight was Brasas Grill but all eateries were very good."

"This may not be the place for everyone but it was Perfect for us. Beautiful room with a view of the Ocean. Beach front loungers and a view of the Sea. Not awimable but a walk to the main beach. Room was perfect and well kept. Food service available on the beachfront and breakfast for a small fee. Efficiency suite with fridge, 2 burner stove, microwave and coffee maker. Walking distance to everything we needed. A lovely stay with welcoming staff. "