2/10 Terrible
Tracy
14 mar. 2025
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Where do I start? They changed one of our rooms last minute to a lower grade, gave a £20 discount but really didn’t compensate as the amount of stairs to climb for a couple in their 70’s was unacceptable. Told us it was a family room which we couldn’t believe as it didn’t even have room to accommodate any bedside cabinets. The bar was a joke, didn’t matter what drink we ordered it came in a glass that I wouldn’t even give to my grandchildren, would have been nice to have a gin in a balloon glass with a piece of lemon & a whisky in a whisky tumbler. The barman told us they didn’t have any of those? The toilets in reception were very poor & obviously hadn’t been cleaned or checked recently as no toilets had loo roll on the holders with several empty cardboard rolls on the floors. The breakfasts were left uneaten as they tasted & looked as if they’d been cooked 3 hours earlier, ok if you like your eggs so rubbery that your knife bounces off them & the hash browns were hard but swimming in oil. Felt sorry for the Reception staff as we were told there was no Manager on duty so they were left to deal with our complaints & they were very nice, we were given a further discount but this really didn’t compensate as we would have rather had a better stay. Definitely won’t be returning!
Tracy
Se hospedó 1 noche en marzo de 2025